Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: KayBayRay on December 29, 2023, 05:07:44 PM

Title: Where is HighTech's Support for Skins not showing up?
Post by: KayBayRay on December 29, 2023, 05:07:44 PM
Going back months in the forums customers are reporting issues with skins not showing up. However I see NO responses from HighTech on this. I see NO Solutions posted. I ask others in game if they know what is going on, nobody knows.

So, I put this Directly to High Tech and Staff. Where is  your solution to this?

Only default skins show up and in random aren's. Been playing this since back in 2001 I believe. Where is the Tech Support on this issue? I could understand if this just happened, I would expect some time for a solution, but MONTHS? No Sticky Post from High Tech at least stating they are aware and working on a solution?

I would really appreciate some official response to this from High Tech.

What is the Solution?

Regards
KayBay 

in game SEKayBay
Title: Re: Where is HighTech's Support for Skins not showing up?
Post by: Shane on December 30, 2023, 09:23:11 AM
Not sure what you're remarking on?  Occasionally some will "lose" the skins, but re-logging resolves that.

Do you have auto skin download enabled?  (in hangar, plane selection menu there's a check box for this)

You can download specific skins or all skins manually from the downloads (skins) page. https://www.hitechcreations.com/downloads/downloads-skins


Title: Re: Where is HighTech's Support for Skins not showing up?
Post by: oboe on December 30, 2023, 10:45:39 AM
Check out the "Graphic Detail" settings on the main clipboard.   Make sure " Disable other plane skins" isn't checked.
Title: Re: Where is HighTech's Support for Skins not showing up?
Post by: Puma44 on January 02, 2024, 08:18:36 PM
Going back months in the forums customers are reporting issues with skins not showing up. However I see NO responses from HighTech on this. I see NO Solutions posted. I ask others in game if they know what is going on, nobody knows.

So, I put this Directly to High Tech and Staff. Where is  your solution to this?

Only default skins show up and in random aren's. Been playing this since back in 2001 I believe. Where is the Tech Support on this issue? I could understand if this just happened, I would expect some time for a solution, but MONTHS? No Sticky Post from High Tech at least stating they are aware and working on a solution?

I would really appreciate some official response to this from High Tech.

What is the Solution?

Regards
KayBay 

in game SEKayBay

Another great technique is to just call HiTech, and ask him.  Technique only, though.
Title: Re: Where is HighTech's Support for Skins not showing up?
Post by: KayBayRay on January 05, 2024, 02:32:04 PM
Greetings <S> to all that replied.

Yes Auto Download of Skins is checked.
Yes Disable other plane skins is not checked.
Yes I have ALL the skins in the appropriate game folder where they have been for decades.
Yes I have re-logged dozens of time, no effect.

What I am remarking on is, when I go to the Hanger and select an Aircraft the ONLY skin option in the  "SKIN" box is the Default skin.

Thank  you again to those players that replied and attempted to assist me with this issue.

I will just keep logging in until I presume the issue solves itself.

<S> All  :cool:
Title: Re: Where is HighTech's Support for Skins not showing up?
Post by: The Fugitive on January 05, 2024, 02:57:43 PM
Greetings <S> to all that replied.

Yes Auto Download of Skins is checked.
Yes Disable other plane skins is not checked.
Yes I have ALL the skins in the appropriate game folder where they have been for decades.
Yes I have re-logged dozens of time, no effect.

What I am remarking on is, when I go to the Hanger and select an Aircraft the ONLY skin option in the  "SKIN" box is the Default skin.

Thank  you again to those players that replied and attempted to assist me with this issue.

I will just keep logging in until I presume the issue solves itself.

<S> All  :cool:

Well this is an issue on your end. I have all skins available when I log in.

I seem to remember this happening to someone else years ago and the fix was very easy. Ill do some searching.
Title: Re: Where is HighTech's Support for Skins not showing up?
Post by: Dadtallica on January 05, 2024, 03:04:47 PM
Other than the P51 hanging download all my skins are good too.
Title: Re: Where is HighTech's Support for Skins not showing up?
Post by: oboe on January 05, 2024, 04:24:45 PM
Curious what the date on your skins.res file in the skin directory is.  You could try renaming it to something like "skins_05Jan23.res" and start up AH and connect online; that will force the system to download the newest version.
Title: Re: Where is HighTech's Support for Skins not showing up?
Post by: The Fugitive on January 05, 2024, 09:01:32 PM
I havent found anything yet, but it might be something as easy as moving the "skins.cfg" file out of the settings folder and dropping it on the desktop so you can find it if you need it.. Restart the game and login on line then check your skins.