Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: 428CJ on June 03, 2025, 08:23:07 PM
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In game when cursor freezes, clipboard wont move or close, cant bring radio up, but map is still updating, can see text scrolling. Alt f4 wont work, alt control delete wont bring up task manager, only way to get out is to press power button down & hold. this has happened 3 times.
Any ideas or help appreciated.
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Check if your computer is running hot while playing the game.
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Sounds indeed like a heat issue.
As many of you know, my pet peeve is to shutdown the computer with assistance of the Shift button, or Restarting instead of Shutdown to reset any glitches in the OS. But pressing and holding the power button for the sufficient amount of seconds basically does the same so this doesn't seem to be a Windows issue.
There's several places to check: - The CPU heatsink, or
- the water pump - is one of the hoses hot and the other cold for the entire length
- The GPU
- The Power Supply Unit
- All filters on the case, usually in the front and bottom
- Checking that the bottom mounted PSU isn't clogged by thick carpet
- Ensuring proper airflow all around the case
Water cooling is efficient but the pumps don't seem to last too long. And unlike propeller driven air cooling there's no visual indicator telling about failure, checking temperature is the only way.
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Now there's a name I have not seen in a LONG time. <S> 428cj :rock
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<S> Kenai77
I have cleaned the case, replaced video card, I was thinking maybe it was an issue with the ram.
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Installed new ram, no problem since.
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Welcome back :aok
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It happened again - screen freeze, cursor wont move, alt-ctrl-delete work, alt-f4 wont work, but text still scrolls and I can hear local vox, this only happens in this game. Have to pull power to puter to get out.
Some of you smarter than me must have some idea.
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It happened again - screen freeze, cursor wont move, alt-ctrl-delete work, alt-f4 wont work, but text still scrolls and I can hear local vox, this only happens in this game. Have to pull power to puter to get out.
Some of you smarter than me must have some idea.
It almost sounds like a keyboard/mouse input issue. Reseating the plugs when you pulled the computer to swap out the ram set you strait for a bit, maybe it has loosened up. Do you have some functions mapped to your stick? I have a button mapped to open and close the clipboard. Map one and see if it works when the other things lock up. Check to see if you have the keyboard /mouse inputs USB set to "sleep" after a time. They should be set to always on.
Run a Dxdiag and post the top third of the report here so we can see what you have running for a computer and see if there are conflicts anywhere.
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If it only happens in this game, and your memory was bad previously, it may have corrupted something in the game. If it was me I would start by reinstalled the game. It's fixed the problem 90% of the time.
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I'm old this game may be getting beyond me, ill try and figure out how to do the dxdiag and do the post. If i reinstall game ill have to redo all my settings ?
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No, do not remove the old game, just download a fresh version and install it over the old one.
This how to do the Dxdiag
https://bbs.hitechcreations.com/smf/index.php/topic,342871.msg4526838.html#msg4526838
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Did the dxdiag (thanks for how to do it) I copied all down to sound, but i got the message it exceeded the 12000 character limit here.
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Just copy a bit less and try it again.
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------------- Time of this report: 7/7/2025, 18:49:20
Machine name: GEORGE-PC
Machine Id: {72A1C720-1E61-4264-803F-AF951D517369}
Operating System: Windows 10 Home 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 07/03/12 19:46:49 Ver: 13.04 (type: BIOS)
Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 16384MB RAM
Available OS Memory: 16336MB RAM
Page File: 5193MB used, 27525MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.5794 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: NVIDIA GeForce RTX 3050
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce RTX 3050
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_2582&SUBSYS_8D9D1462&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16209 MB
Dedicated Memory: 8042 MB
Shared Memory: 8167 MB
Current Mode: 1920 x 1080 (32 bit) (144Hz)
HDR Support: Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22 _NONE_P709
Color Primaries: Red(0.648438,0.339844), Green(0.304688,0.635742), Blue(0.148438,0.053711), White Point(0.312500,0.329102)
Display Luminance: Min Luminance = 0.010000, Max Luminance = 1499.000000, MaxFullFrameLuminance = 799.000000
Monitor Name: Generic PnP Monitor
Monitor Model: 27GL650F
Monitor Id: GSM5B71
Native Mode: 1920 x 1080(p) (143.980Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported )
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32B PP
Advanced Color: AdvancedColorSupported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvmd.inf_amd64_aa54f7a758543a0a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmd.inf_amd64_aa54f7a758543a0a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmd.inf_amd64_aa54f7a758543a0a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmd.inf_amd64_aa54f7a758543a0a\nvldumdx.dll
Driver File Version: 32.00.0015.6094 (English)
Driver Version: 32.0.15.6094
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:True Enabled:False
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 8/13/2024 8:00:00 PM, 799816 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-66C2-11CF-1C60-92AD0EC2ED35}
Vendor ID: 0x10DE
Device ID: 0x2582
SubSys ID: 0x8D9D1462
Revision ID: 0x00A1
Driver Strong Name: oem35.inf:0f066de3a14ee6a8:Section031:32.0.15.6094:pci\ven_10de&dev_2582&subsys_8d9d1462
Rank Of Driver: 00CF0001
Video Accel:
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That was the most of the dxdiag i could get it to post.
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You could copy and paste the next section in a second post to get upto and including the Sound.
From what you have posted I dont see any red flags.
Go ahead and DownLoad a fresh install of the game and install it over the one you already have.
Before you do that, just to be safe, double click on the folder icon on the start bar, goto C:\Hitech Creations\Aces High III and scroll down to the "settings" folder. Right click on it and click copy/ Then right click on the desktop, and click paste. This will save all of your setting just incase it messes them up....which it shouldnt, but better to be safe.
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D3D9 Overlay: Not Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 4
MPO Caps: RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
MPO Stretch: 10.000X - 0.500X
MPO Media Hints: resizing, colorspace Conversion
MPO Formats: NV12,YUY2,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM
PanelFitter Caps: RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
PanelFitter Stretch: 10.000X - 0.500X
-------------
Sound Devices
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Description: 27GL650F (2- NVIDIA High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_00A0&SUBSYS_14628D9D&REV_1001
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: nvhda64v.sys
Driver Version: 1.4.0.1 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/13/2024 8:00:00 PM, 131656 bytes
Other Files:
Driver Provider: NVIDIA Corporation
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_10438436&REV_1003
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: HdAudio.sys
Driver Version: 10.0.19041.3636 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 10/18/2023 8:00:00 PM, 430080 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_10438436&REV_1003
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: HdAudio.sys
Driver Version: 10.0.19041.3636 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 10/18/2023 8:00:00 PM, 430080 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Speakers (High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_10438436&REV_1003
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: HdAudio.sys
Driver Version: 10.0.19041.3636 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 10/18/2023 8:00:00 PM, 430080 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
---------------------
Sound Capture Devices
---------------------
Description: Microphone (High Definition Audio Device)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: HdAudio.sys
Driver Version: 10.0.19041.3636 (English)
Driver Attributes: Final Retail
Date and Size: 10/18/2023 8:00:00 PM, 430080 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
---------------------
Video Capture Devices
Number of Devices: 0
---------------------
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DirectInput Devices
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Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC31C
FF Driver: n/a
Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC31C
FF Driver: n/a
Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC31C
FF Driver: n/a
Device Name: CH PRO PEDALS USB
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x068E, 0x00F2
FF Driver: n/a
Device Name: CH FIGHTERSTICK USB
Attached: 1
Controller ID: 0x1
Vendor/Product ID: 0x068E, 0x00F3
FF Driver: n/a
Poll w/ Interrupt: No
-----------
USB Devices
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ok i posted another part of the dxdiag, installed the game again. today it froze up 3 times but the alt-f4 got me out.
Hope someone smarter than me can figure it out.
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Nothing jumps out at me as "wrong". You meet the recommended requirements no problem.
The only other thing that might be an issue is heat. Check to see if all of your fans are running (one in the powersupply, one on the CPU cooler, and atleast 1 or 2 in the cabinet to move air). Check that all the vents are clear and the fins on the CPU heatsink are clear. Dust, pet dander, smoking all clog up computer if they are not cleaned out now and then.
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A potential culprit can be the Nvidia sound. Unless you have and use the speakers in your monitor, disable the Nvidia sound device in the Device Manager and uninstall the drivers via Apps and Features. And when updating the Nvidia drivers, do a custom install and uncheck the sound.
That's quite far fetched but they've been known to cause issues. The worst problems I've heard of, though, have been that the sound has been assigned to non-existent monitor speakers, not freezes. Just a few mouse clicks would fix that. Freezing doesn't sound logical in that context.
What puzzles me even more is that the game itself seems to run but you can't interact. Sounds like a USB brownout, i.e. your USB ports not being able to power all the connected devices. Checking the power consumption of the CH Fighterstick revealed that it uses 2.5W which is how much a USB2 port can deliver. Knowing that there's less actual USB ports than physical connectors tells that at least adjacent ones share the resources. Front panel connectors can even be paired with some of the back panel ones. So at least don't connect anything into the USB port adjacent to your stick. The pedals seem to be less thirsty.
Keyboards and mice usually don't require much power but the RGB illuminated ones can be surprisingly juice thirsty, even more than the Fighterstick. If possible, connect the most thirsty devices into separate USB 3 ports, often having a blue tongue instead of black inside the connector.
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Have you updated GPU drivers lately? If you have try going back to a driver from last year around September. Make sure you select Custom, and do not select Nividia Game Experience. Select Clean install.