Aces High Bulletin Board
General Forums => The O' Club => Topic started by: AKKuya on July 20, 2025, 03:01:07 PM
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I spent 12 years off and on over a 30-year span working for Taco Bell. Customer service is numero uno in the game. Friendly hospitality is the cornerstone of customer service. The cashier is the frontline of the customer experience.
I have noticed that since the installation of the ordering kiosks. Customer service through friendly hospitality has dropped significantly. Most workers keep their backs to the customer counter. They rely on the kiosks to do that function now. No more head on a swivel looking for customers.
There are a few isolated times when a worker will greet you upon approaching the counter.
i have been told by an assistant manager at a Taco Bell real soon in the future that employees and management won't be able to take counter orders anymore.
This is the second Taco Bell I worked at plus I opened that store over 30 years ago right after high school. I'm referred as OC, Original Crew, which I have status at another Taco Bell plus one other now closed.
I see this happening more at McDonalds also except in high traffic locations. I haven't seen any kiosks in either Burger King or Wendys. Just a matter of time before they become commonplace there as well.
The worst part of this is the state of the lobby. Without a dedicated cashier to be available for cleaning. I was taught to give the lobby TLC. Beyond the parking lot and entranceway, the lobby id the first thing the customer sees. I have seen lobbies with too many dirty tables during non-peak times. Too much emphasis on drive thru and reliance on the kiosk creates that lack of TLC.
Unfortunately, this starts with the store manager and works it down the management team. The attitude they reflect is shown at the employee level.
Just my observation based on personal work experience and work ethic.
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The biggest reason I go to Chick-fil-A and In-N-Out burger are because of their employees and how you are treated. In my experience it's night and day from those other places...
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Bought some Taco Bell taco shells at the grocery store. Was amazed they were all intact. Then we ate them and understood why none were broken. Had to be half plastic.
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You pull into the drive thru, pay, and get told to pull out of the lane and park out front immediately.
You look around and there are no customers except you.
They are gaming the timer used by corporate to see how long it takes to serve a customer.
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Any restaurant that wont allow me to order in person anymore are ones that I will never do business with again
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Take it as a sign..
Your heart will thank you..
Eagler
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Any restaurant that wont allow me to order in person anymore are ones that I will never do business with again
I assume you also don't use the self checkout at grocery stores? :bolt:
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You pull into the drive thru, pay, and get told to pull out of the lane and park out front immediately.
You look around and there are no customers except you.
They are gaming the timer used by corporate to see how long it takes to serve a customer.
This is true, speed over human touch.
I like country greasy spoons, interaction.
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Any restaurant that wont allow me to order in person anymore are ones that I will never do business with again
I worked at McDonalds over a six-year span, weekends and vacations, when I was in high school and college, 1968-1974. I was there when they first were allowed to hire women. I was there for the debut of the Egg McMuffin.
On weekends, we had a crew of 15 or more yutes, plus managers and assistant managers. Everyone except the managers was like me, in high school or early college, working part-time. When the women came, they were middle-aged women who wanted to work part-time while their kids were in school. We still had a bunch of people on the crew at any given moment.
For me, it was lifetime job satisfaction. Every job I've had since then has been better than bagging fries for eight hours a day.
But "living wage" and automation killed all that. Nowadays I don't know what kind of job a high schooler can get if he/she just wants to work weekends and vacations.
- oldman
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:headscratch:
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But "living wage" and automation killed all that. Nowadays I don't know what kind of job a high schooler can get if he/she just wants to work weekends and vacations.
OnlyFans.
But even that will be AI generated soon. ;)
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I assume you also don't use the self checkout at grocery stores? :bolt:
There's many from a generation who refuses to self check out..my retired seabee father-in-law refuses to do the stores job..
I will use whatever is most convenient and fast.
Eagler
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Some, like Sam's Club, let you scan, drop into your cart, pay and leave. Who wants to stand in line?
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Some, like Sam's Club, let you scan, drop into your cart, pay and leave. Who wants to stand in line?
We use this feature...you still have to walk through a scanner and have a Sam's employee wish you a nice day..
Sadly most self checkouts are avenues for major theft..
No worries they'll just raise prices to cover those losses while pocketing the saved salaries of the unemployed cashiers and bag boys..
Eagler
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You have to love the line to self checkout being 20 long and only having 2 live cashier lanes open
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Unless you live in Oregon when's the last time someone pumped your gas for ya?
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We always skip like 10 people in line at McDonald's when we use the self kiosk since people are scared/challenged to use it. I dont have anything against it. The grocery store is a little bit different if you have a bunch of items. Can be a pain to check and bag everything. Thats why I like Publix, where shopping is pleasure 😀 and it usually is every time we go. They actually ask me if Plastic is okay :x. What a difference from chithole Portland.
Pumping your gas is about the only thing they do... but is more expensive, and you sometimes have to wait for the guy to finish one car before they get to yours, wasting a bunch of time.
Portland was so not a pleasure to shop. No plastic bags, straw shame, bottle shame with .10 cent deposit so the homeless can dig through your trash for bottles. And if you do go to the bottle drop, be prepared to wear a hazmatt suit with knife and body armor LOL. So sketchy... then they only pick up trash once every 2 weeks. And then allow RVs to post up along side the Columbia River or wherever else for 8 months trashing the living hell out of the area. What a joke trash dump that place is. Would not recommend.
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Unless you live in Oregon when's the last time someone pumped your gas for ya?
That law went out in 2023 so folks in Oregon can pump their own fuel. I had to look it up. I do remember driving through Massachusetts and there were towns and cities that didn't allow self serve however.
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That law went out in 2023 so folks in Oregon can pump their own fuel. I had to look it up. I do remember driving through Massachusetts and there were towns and cities that didn't allow self serve however.
We usually took the highways through Oregon and Washington from Meridian Id to the Coeur d'Alene area many times over the last couple of decades. I preferred a little longer drive on the divided highways over the two lanes through Idaho. I tried to plan my gas stops to avoid gassing up in Oregon.
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We did ride the Harley all over Idaho though including one trip from the south to the north using that 2 lane highway. Beautiful country.
(https://i.postimg.cc/zLjcgrWC/IMG-0636.jpg) (https://postimg.cc/zLjcgrWC)
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We did ride the Harley all over Idaho though including one trip from the south to the north using that 2 lane highway. Beautiful country.
(https://i.postimg.cc/zLjcgrWC/IMG-0636.jpg) (https://postimg.cc/zLjcgrWC)
Indeed, Idaho is beautiful. You gotta enjoy hills and mountains-I couldn't imagine living anywhere without them.
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Indeed, Idaho is beautiful. You gotta enjoy hills and mountains-I couldn't imagine living anywhere without them.
30 years of Indiana winters and 16 years of Idaho winters was enough snow shoveling for the wife. We're back in Texas.
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My oldest recently moved to Oregon just west of Portland and took this at Cannon Beach. There's just something wrong with people wearing jackets on the beach in July.
(https://i.postimg.cc/1VnyKZkd/cannon.png) (https://postimg.cc/1VnyKZkd)
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Its purdy but its so cold you can't even swim in it! What's the point... the deep sea fishin was good. Didn't even have to use bait!
June through Sept is some of the best weather. Its a wonderful summer. Highly recommend Hood River. Thats the best of Oregon down the Columbia. Seeing Crater Lake is also a cool place to visit. Would love to spend a couple nights out there.
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We rented a place on the beach at Lincoln City for a week. Very relaxing. Drove up the coast a bit and went out in the bay in a boat amongst the whales. That was great.
That was south to Depoe Bay. Don't remember which boat charter but was well worth it.
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I ate lunch today at a Popeye's. No kiosks. Crew greeted me when I approached the counter and smiling cashier took my order and carried it to my table.
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Popeye's, Chick-fil-a, Cain's, all good. Probably been 20 years since we ate KFC.
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I still eat KFC. The buffet has gone away. No buffet in my nearby area. i love the taters and gravy plus original chicken covered in BBQ sauce.
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Fast food is neither. I try hard to avoid it. At my age, and having dealt with cancer for three years, you start paying attention. There's not much of any quality out there, I stop when there's little choice, due to time constraints. I steadfastly refuse to eat toxic hell, and mcgargbage.
Honestly, I'm not really opposed to kiosks, self check out, etc. I like to avoid lines, and often a less than hospitable or entitled attitude, as well as the demands for tips. If you didn't come to my table, take my order, deliver my order, and check on the quality, etc., you didn't really earn a tip. If you DID those things well, You'll get a generous tip, often in cash, so that your employer and the gubmint thieves don't take a cut.
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I watched this at the worst McDs EVER, at McCormick place ( they got booted)
They setup up 3 of these because the lines were HELL. I estimate about 15-20% used them and most stood in line anyway. Which was kinda weird.
I only ate fast food at work, if buffet meals were not provided.
In the 60s and 70s things like McDs were decent food. But now just loaded with nonsense and damn near flat meat burger patties. Mostly cheap bread.
If I do eat out, I’d rather pay $45 for a decent meal that $15 for a crappy one.
Same as I’d rather pay $15 to play a good and stable game than a free one with funk.
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Haven't seen the inside of a Taco Bell in about 10yrs.
Last time I was there, I could see something was off with the burrito.
I tore the end off, pointed the open end down and everything inside POURED out at very near the consistency of... chunky brown water.
Nope. I left everything right there at on the table and walked out. Didn't even bother with a refund.
nope nope nope.
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What I always wanted to do. Go into a lobby with a secret camera and mic to record the whole customer service encounter. Post it on youtube.
Start a resurgence in quality service again.
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I have not seen the inside of a taco bell in many years. They changed their menu and I was gone. McDonalds... hahaha, well it is McDonalds. They have never made a hamburger.
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If I want a fast hamburger I go to burger king and get a whopper. Those are good