Aces High Bulletin Board
Help and Support Forums => Aces High Bug Reports => Topic started by: HGBuck on November 04, 2026, 01:04:44 PM
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Since the last update my computer freezes after pressing t key to talk and then I have to completely log out of windows.
Buck
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Buck, a few questions to help track this down.
Does it happen every time you press T, or only sometimes? Does it also happen with the Crew Chief talk key (R)?
Do you run the game full screen? If so, does it still happen in a window?
When it freezes, does the sound keep playing and does the mouse still move? Does Ctrl+Alt+Del bring anything up?
What microphone do you use, and is it USB or a headset? Is it set as the default recording device in Windows, and does it work in the Windows sound settings?
By the last update, do you mean this week's patch, or did it start with 3.07 and Crew Chief? Did anything else change on your PC around that time, such as a Windows update or a new sound driver?
HiTech
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It happens every time I press T, nothing happens when I press R
I play in full screen, have not tried in a window
When it freezes there is no sound or mouse control Pressing Ctrl+Alt+Del is how I have to exit the game and log off from windows
After this the Aces High III DX 11 and DX 9 disappear from my computer and now I have to download and reinstall the game.
Microphone is a Logitech headset; it is the only microphone I have
The last time I used it and it was working then was last Tuesday 10/27
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Now I'm unable to download the game. Norton is blocking it and moving it to quarantine because it was infected with IDP.generic
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Now I'm unable to download the game. Norton is blocking it and moving it to quarantine because it was infected with IDP.generic
Norton can be way over-zealous.
Try the game with it off.
I refuse to use it.
I use zero antivirus. I have my own simple methods.
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This may be unrelated, but I thought it might help determine the cause. I have a similar freeze issue if I press range transmit, but the freeze goes away soon after I release. The kicker is my squad uses a 3rd party app, Mumble, and the freeze only happens if I do not have Mumble running. If Mumble is running, there are no freezes. Forgot to add the range transmit key is not linked to Mumble in any way that I know of.
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I managed to get the game downloaded after disabling Norton and then clearing the cache and cookies. Attempted the game with Norton disabled and still had the same issue of freezing the computer after pressing T forcing me to use Ctrl+Alt+Del to log off. Dx 11 then was gone from my computer. Tried again with Dx 9 using game in window with the same result. Then Dx 9 disappears from my computer! I tried repeating a new download with Norton off and deleted cache and cookies but now it will not download the game again! I have had about enough of this bs so I want to cancel my subscription but I'm unable since I don't have the game installed on my computer anymore!
Buck
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I was getting a little micro freezes anytime I tried to transmit on range or Numbered Channel this morning. It seems the more people on the channel the worse it was.
Can't say more right now because, As soon as I get to the tower in game the game crashes on me??????? Was working fine this morning
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I managed to get the game downloaded after disabling Norton and then clearing the cache and cookies. Attempted the game with Norton disabled and still had the same issue of freezing the computer after pressing T forcing me to use Ctrl+Alt+Del to log off. Dx 11 then was gone from my computer. Tried again with Dx 9 using game in window with the same result. Then Dx 9 disappears from my computer! I tried repeating a new download with Norton off and deleted cache and cookies but now it will not download the game again! I have had about enough of this bs so I want to cancel my subscription but I'm unable since I don't have the game installed on my computer anymore!
Buck
New versions of the game moved the DX9 and DX11 exes to AH32 folder I think (I’m on phone). dX9 does have closing issues. You want 11. Rarely can we not get the game to run.
Ok we used process of elimination and removed AV from the equation
I know you’re frustraited just take a breath, we’ll try to get you sorted out.
What OS and sound card are you using?
Next we may want to look at Windows event log and/or the AH dmp files. Crashes dump in dmp files located in AH install folder.
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Windows 10 and Realtek audio
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Windows 10 and Realtek audio
Just to keep the ball rolin, and maybe a shortcut, call HT and maybe setup to send the latest .dmp file to him. He may have interest since vox has been updated
I’m out of town today but will think deeper into it.
Many times a clean install fixes many things. This sounds machine specific. So a lil deeper digging. We’ll get you up and flying.
This could be a memory issue. Do you play other games ok?
You say it freezes, not dump the game to desktop?
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Just to keep the ball rolin, and maybe a shortcut, call HT and maybe setup to send the latest .dmp file to him. He may have interest since vox has been updated
I’m out of town today but will think deeper into it.
Many times a clean install fixes many things. This sounds machine specific. So a lil deeper digging. We’ll get you up and flying.
This could be a memory issue. Do you play other games ok?
You say it freezes, not dump the game to desktop?
I don't have HT's #, what is a .dmp file?
Have had to reinstall the game after every freeze (does not send me to desktop) 6 times now. In order to get out of the freeze I use Ctrl+Alt+Del and log off, task manager does nothing.
Once that happens Norton deletes to game and puts it in quarantine thinking there is a virus. The only way I can re-install the game is by clearing all cookies and cache, then restart my computer and turn Norton off.
I was able to get the game reinstalled today and fly in the MA arena after resetting all my controls while using Norton.
It appears everything is just fine with Norton unless I press the T key for using voice. T is ok in text chat.
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On the surface it sounds like a Norton conflict, if the game has proper missions within Norton it should not move the game anywhere. Like I said, Norton can be over-aggressive.
Norton can cause games to crash, freeze, or tab out when a microphone or communication app is used, usually due to background security popups, intrusive notifications, or aggressive monitoring of app behavior.
• Enable Silent Mode / Full Screen Mode:
Norton has a silent or quiet mode that stops pop-ups and background scans while you are gaming or using full-screen apps. Right-click the Norton icon in your Windows taskbar and turn on Silent Mode or Quiet Mode.
Check Windows Privacy Settings for the Microphone:
Sometimes Windows or security prompts block in-game voice chat. Go to Settings > Privacy & security > Microphone and ensure that your game or launcher has permission to use the microphone.
Add the Game to Norton Exclusions:
Exclude your game's .exe file and installation folder from Norton's Auto-Protect and Sonar behavioral monitoring so it stops flagging microphone or network hooks as suspicious.
Turn On Game Optimizer / Performance Mode:
If Norton includes a game optimizer feature, make sure your game profile is added so Norton knows to back off resources and alerts during matches.
Temporarily Disable Protection (for testing):
You can right-click the Norton taskbar icon and select Disable Auto-Protect and Smart Firewall temporarily to see if the crashes stop.
A DMP file (short for dump file) is a snapshot of your computer's system memory or an application's state captured at the exact moment a crash, freeze, or serious error occurs.
Because DMP files are written in a raw binary format, standard text editors cannot read them. Instead, developers and IT technicians use specialized diagnostic tools.
Location
Hitech Creations\Aces High III\temp
Also make sure Windows 10 permissions for use of mic is enabled.
Step-by-Step Instructions
1. Open Windows Settings:
• Press the Windows Key on your keyboard or click the Start button.
• Click the Settings gear icon.
2. Go to Privacy Settings:
• Select Privacy (with a lock icon).
3. Navigate to Microphone Settings:
• In the left-hand sidebar under the App permissions section, click on Microphone.
4. Turn On Master & App Access:
• Click the Change button if microphone access for this device is off, and make sure Microphone access for this device is turned On.
• Toggle Allow apps to access your microphone to On.
5. Choose Individual Apps:
• Microsoft Store Apps: Scroll down to Choose which Microsoft Store apps can access your microphone and toggle On each specific app you want to use (such as Skype or Voice Recorder).
Contact
Phone: (817) 431-8840
support@hitechcreations.com
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Personally, I find Norton to be as bad, if not worse than the viruses it is supposed to be protecting you from. Just try to get rid of it without formatting your drive.
:cheers:
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Personally, I find Norton to be as bad, if not worse than the viruses it is supposed to be protecting you from. Just try to get rid of it without formatting your drive.
:cheers:
I don’t like to offend people for what they paid for and use. Hard for me to blame Nortin without knowing the fix
But in case of Norton I agree. It’s bloated and over-zealous and can use up major resources that slow a PC. O K if not gaming. But again, I can’t blame it yet.
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Just a reminder that everything worked just fine with Norton running until after October 27th. It was after that when this issue began without any changes on my end.
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I don’t like to offend people for what they paid for and use. Hard for me to blame Nortin without knowing the fix
But in case of Norton I agree. It’s bloated and over-zealous and can use up major resources that slow a PC. O K if not gaming. But again, I can’t blame it yet.
The biggest issue with Norton and some other antivirus programs is that they're acting behind the curtains. Or at least suggesting actions that an average user doesn't fully understand. Back in the day I faced an issue where only some sites could be reached. It appeared that Norton considered WiFi a metered connection. That was long before Windows became an option to reduce traffic in metered conns. And the setting was in a sub-sub-sub-subdirectory.
Just a reminder that everything worked just fine with Norton running until the last week of October.
Yes, it can happen after any update of an anti-malware program. False positive is the term used for such behaviour.
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.
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Not to hijack the convo but
I bought Norton when it first came out. It was considered top shelf. But not long after that it become so bloated and restrictions cut the reason to have a PC in half. It became slow.
Went through a few others like AVG. But they ate so much resources in time too.
I realize the game ran with it on, but it moving it to quarantine is a red flag.
I suggest sending the dmp file and make sure the title sights tech issue. Lit of clues in tha file. I can read part of it, but not all of it.
Sorry you’re having these buzz-kill issues.[/color]
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• Enable Silent Mode / Full Screen Mode:
Norton has a silent or quiet mode that stops pop-ups and background scans while you are gaming or using full-screen apps. Right-click the Norton icon in your Windows taskbar and turn on Silent Mode or Quiet Mode.
Check Windows Privacy Settings for the Microphone:
Sometimes Windows or security prompts block in-game voice chat. Go to Settings > Privacy & security > Microphone and ensure that your game or launcher has permission to use the microphone.
Add the Game to Norton Exclusions:
Exclude your game's .exe file and installation folder from Norton's Auto-Protect and Sonar behavioral monitoring so it stops flagging microphone or network hooks as suspicious.
Temporarily Disable Protection (for testing):
You can right-click the Norton taskbar icon and select Disable Auto-Protect and Smart Firewall temporarily to see if the crashes stop.
Ok I just did some testing; The issue does not occur if Norton is turned off. With Norton on it still freezes but no longer sends it quarantine. Thank you Animal for the suggestions!
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Ok I just did some testing; The issue does not occur if Norton is turned off. With Norton on it still freezes but no longer sends it quarantine. Thank you Animal for the suggestions!
You’re welcome
Glad to hear you’re working. Welcome aboard
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Ok I just did some testing; The issue does not occur if Norton is turned off. With Norton on it still freezes but no longer sends it quarantine. Thank you Animal for the suggestions!
What created the issue mostly likly is that the game moved, hence it is no longer on Norton's ok list.
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What created the issue mostly likly is that the game moved, hence it is no longer on Norton's ok list.
Makes sense
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For me it looks like the problem was with Logitech software.
I use a Logitech Pro X wireless headset with surround sound, blue voice and all that stuff.
I got rid of the freeze frames by turning off the blue voice in the software. Can I use range or the T Channel right now and I no longer get the freeze frames but I still see a little flicker on the screen.
I don't know if that was really a fix but it got rid of my problem. for now.