Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: VMPR38 on March 31, 2002, 09:03:09 PM

Title: Help Please!!
Post by: VMPR38 on March 31, 2002, 09:03:09 PM

Hi Tech's guidelines stat eI should post tech questions here, yet my first post went unanswered...


I will try a second time:

I keep getting disconnected from the server before I can even take off.

I ran a trace route and this is what I got (the values are an average of 20 traces):

1. 64.219.99.229
163

2. 64.219.99.254
164

3. 64.217.184.37
185

4. 151.164.175.225
192

5. 151.164.242.169
195

6. 144.223.78.165
197

7. 144.232.11.9
198

8. 144.232.8.214
212

9. 129.250.31.58
207

10. 129.250.31.61
207

11. 157.238.224.122
292

12. 206.50.88.141
295


I'm using PingPlotter and show no packet loss; however, 11 and 12 often go well over 300, sometimes hitting 400-450.


Can anything be done? I would hate for my two week free period to be nothing but boots within 1-2 minutes of logging on everytime = (

Title: Help Please!!
Post by: akak on March 31, 2002, 10:59:37 PM

you should call HTC and have them help you out over the phone.  Their customer service is first rate and don't be surprised if it's HiTech himself helping you out.



Ack-Ack

Title: Help Please!!
Post by: Aurelius on April 03, 2002, 11:52:19 AM

Save it as an image and send it to support@hitechcreations.com

Title: Image
Post by: VMPR38 on April 03, 2002, 07:07:19 PM

Yes.   I am talking to them via e-mail now and have sent them an image of the plot.  =)

Title: Help Please!!
Post by: fuzeman on April 03, 2002, 09:07:07 PM

Well....technically your typing to them. Talk and type are two different animals. And you sent one ping and not a history of your pings, again different things.

Do you have a firewall or anything else going on in the background?

fuzeman

OOPS - I see it is the average of 20 hops, still a short history though.