Aces High Bulletin Board
General Forums => Aces High General Discussion => Topic started by: FT_Animal on April 10, 2002, 01:51:15 PM
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OK I think I've pretty much heard it all.
A player cannot connect to the Main Arena. He can connect to all other arenas but the main. He's fustrated and tired of looking for solutions and prolly threatens ending account for *obvious* reasons, why pay if you can't play, the error is not on his end. He contacts HTC and guess what the response is>?????
"well your account ends on the 25th so cancel on the 24th and you will have used up the rest of your month. " He hasn't been able to fly the MA for weeks what does that matter or help>?
WTF is that>?? is that the extent of the tech support here?
Ya know as a AW tech I'd spend as long as weeks and in one case a month with players getting their ducks in a row so they could fly. A LOT of effort was put into Tech Support by all.
NOW!, granted I have not seen the full letter or response from HTC tech support, and I don't know if they offered a reason, but to reply with "cancel your account before the 24th" is what most people term as a cop-out from the real problem.
The player whom I've flown with for 7 years is quitting AH, and because of the response from TS, is vowing to never fly it again.
I find the responses on both ends rediculous. But I find the response from the people being paid a lamer cop-out and arrogant.
BAD! Bad! Tech Support, Bad! now go to your room, I think your ego has stretched to far.
HTC has out grown it's connection limits some how. I know a T-1 or T-3 is on order. But until HTC solves the problem is that a real way to treat commited customers who've been with HTC since day one>?
Does this game have a true tech support for it's paying customers>? Maybe there is something I am missing here.
Animal (FT) < very disapointed
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With all due respect, and with my years of work with the public in mind, I feel there is far more to this story than we've heard so far...
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Geez, Animal, nothing like telling one side of the story without quoting the entire text of the communication. :rolleyes:
I'm not saying the guy doesn't have a beef, but how are we to know by the info you posted?
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"He's fustrated and tired of looking for solutions and prolly threatens ending account....."
If I was threatened I would most likely respond in the same way.
"NOW!, granted I have not seen the full letter or response from HTC tech support, and I don't know if they offered a reason..."
I find it amazing that you bothered to type the above disclaimer, but then continued to bash HTC anyway. And why isn't the original disgruntled customer posting this?
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...and why wouldn't it be on his end when 450+ DO connect to the main nightly.
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If you threatened to quit if it wasn't resolved... I believe them giving you a date to quit by would actually be them helping you out. If you stay a day past the 24th, you pay for the entire next month.
Check your terms of service.
AKDejaVu
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*sigh*
Working as tech support, when people call threatening to quit, I just tell them the instructions to do so. They either get mad or apologize and explain their problem, wich is usually easily remedied.
Why are are you telling me you are gonna quit if you dont mean it? Why dont you just say "HEY! I HAVE THIS PROBLEM. CAN YOU HELP ME?"
I can already picture the conversation in my mind.
"Hitechcreations how can I help you"
*in an angry tone*
"Ive been unable to connect to the MA, I'm afraid I'll have to cancel my account"
If you say you want to quit, then dont get mad if the techie assumes you MEAN IT, AND TRIES TO HELP YOU.
:rolleyes:
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Maybe your missing that this isn't AW.
I find it hard to believe that HTC would NOT try to help someone. I have always found them to be very helpful to me AND to everyone else.
From what you've told us I would guess that........HELL I couldn't gather anything from what you've said other than you think you are better at Tech Support than HTC AND your friend can't fly.
Come back when you have some facts if you want to Dis HTC without getting flamed.
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FT_animal, I just read threw the email you are refering to, you are way off base.
The response you are quoting is to his last request (3 or 4 email exchanges) after we could not find out what the problem was.
He then responded very politly that he wanted us to delete his account, and the line you are quoting is us informing him when that there was no need for him to delete his account up until that date.
So the real story is a customer can't get connected to the main.
We do our best but can not resolve the issue.
The customer then responds with he wishes to delete his account.
We then (still looking out for the customer) inform him that he can wait until the 24th with no ill effects.
So exatly where is the bad suport in all this? I wish we could always fix all peoples computer problems but we can't.
The odds are he can not connect do to a firewall.
Ive seen link sys routers do this. Hard reset them and you are off and running. Ask rude.
Saterday I had an identical suport call, user could connect to all arenas but the main. After 30 mins of searching, turns out he had blocked us with black ice.
And in the future, it's is realy considered bad form to quote from emails, because it is normaly considered private info, and is imposible for us to post any quotes from the same emails.
HiTech
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Originally posted by Kieran
With all due respect, and with my years of work with the public in mind, I feel there is far more to this story than we've heard so far...
As I said. "Maybe I am missing something here".
~A
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Just to throw out something... I'm an AT&T cable internet customer. A couple weeks ago I started having a large amount of packet loss. While this was going on I had more trouble connecting to the MA than to the CT. My guess was that the longer average ping rate of the MA plus the latency due to packet loss on my end resulted in a greater chance of be unable to use the MA than the CT.
Dumb question Animal, but have you pinged some target outside your local area. (yahoo.com for example?)
Animal, my setup is a Linksys Router, Linksys Cable Modem and ATTBI ISP. If yours is simular and you would like to compare notes I would be happy to let you know my router settings. (Which are mostly default...)
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AT&T cable here in the Mountains.
no packet loss.. approx 60-70 ping
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On Topic: I've never been anything but impressed with HTCs tech support; EVER, even during the month I flew before I really had time to fly. They are MUCH nicer than I am, and if anything they deserve more credit than they get. Having said that I (personally) think it was rude beyond the pale to attack them and the job they do based on partial information.
Off Topic: Gawd, HiTech! Does it take longer to squash the bugs or the typos in your source code? Is that just part of the on-line image, and you're really PH.D. from Cambridge in English? If you could spell AH would be at version 12.82 patch 3 by now!
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The problem is almost always on the customer end, trust me, it's giving the customer the information to look into it that helps him, not agreeing that he needs to quit to solve the problem. 90% of them don't mean it when they threaten to quit.
Sometimes you need to take a little extra care and convince the customer it can be fixed.
He doesn't post it because he doesn't use the forums, period. I use the forums to get a response that MAY help him stay in the game. It's called helping your own in a "Community".
~A
Originally posted by Apache
...and why wouldn't it be on his end when 450+ DO connect to the main nightly.
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Because the call for help in the first place was either ignored or insufficantly answered. If they can't get the proper help why not quit>?
Sometimes you have to nice them into explaining their problem because when they come to you\me they are already pissed, a lame "I don't care" response just pushes them over the edge. And rightfully so. A good tech is going to recognize the fact that they wouldn't be asking you anything unless they were pissed. So they are pissed from the get go the second you\me receive the call for help.
To point them into how to quit when they really want help is saying "I really don't give a rats ars, just go quit, makes my job easier".
It's like the cry to commit suicide, it's a cry for help, or else.
A good tech will recognize a threat to quit as a desparate cry for help. Because they DON"T want to quit. Take the time to develope a repour with that person and they will listen, and even if you both can't figure it out they will appreciate the effort.
I cannot count how many emails I have gotten from folks where we couldn't figure out their problem but did appreciate my effort to *try*, "Because nonone welse would take the time". And if nothing else they become friends. I've had people who have hated me become close friends just because I made the effort. Word of mouth in the community will increase the trust in TS.
~A
Originally posted by Animal
*sigh*
Working as tech support, when people call threatening to quit, I just tell them the instructions to do so. They either get mad or apologize and explain their problem, wich is usually easily remedied.
Why are are you telling me you are gonna quit if you dont mean it? Why dont you just say "HEY! I HAVE THIS PROBLEM. CAN YOU HELP ME?"
I can already picture the conversation in my mind.
"Hitechcreations how can I help you"
*in an angry tone*
"Ive been unable to connect to the MA, I'm afraid I'll have to cancel my account"
If you say you want to quit, then dont get mad if the techie assumes you MEAN IT, AND TRIES TO HELP YOU.
:rolleyes:
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Originally posted by FT_Animal
Sometimes you need to take a little extra care and convince the customer it can be fixed.
Ok, on the extra care part... did you even read HTs post in this thread? seemed to address the situation. :confused:
I use the forums to get a response that MAY help him stay in the game. It's called helping your own in a "Community".
I guess that understanding tact isn't part of having a community either. I mean, HT is the cause behind this community. And when you come in here with some unsubstantiated blubbering, of course people are going to defend what they know (that HTC support is usually excellent) against what they don't know (you). Several people have offered suggestions. If that's what you came for, there you have it. But given the over all quality and tone of your argument, you shouldn't be surprised to get flamed a bit.
-Sikboy
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SEE!!, this is the response I am looking for. ;-)
It's for a friend who lives in WI. He works for AT&T as well. Right now I'm just gathering community input so when I finally get him calmed down I have something for him to try.
I'm going to get the info from him.
TY for the input, it's appreciated. ;-)
~A
Originally posted by HFMudd
Just to throw out something... I'm an AT&T cable internet customer. A couple weeks ago I started having a large amount of packet loss. While this was going on I had more trouble connecting to the MA than to the CT. My guess was that the longer average ping rate of the MA plus the latency due to packet loss on my end resulted in a greater chance of be unable to use the MA than the CT.
Dumb question Animal, but have you pinged some target outside your local area. (yahoo.com for example?)
Animal, my setup is a Linksys Router, Linksys Cable Modem and ATTBI ISP. If yours is simular and you would like to compare notes I would be happy to let you know my router settings. (Which are mostly default...)
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Oh trust me, I'm impressed with HT otherwise I wouldn't waste 1 minute here. I just found the response reported to me to be a bit cold sholdered, which just because of what you said is why I am a bit shocke, maybe disapointed. maybe wrongfully so.
~A
Originally posted by Puck
On Topic: I've never been anything but impressed with HTCs tech support; EVER, even during the month I flew before I really had time to fly. They are MUCH nicer than I am, and if anything they deserve more credit than they get. Having said that I (personally) think it was rude beyond the pale to attack them and the job they do based on partial information.
Off Topic: Gawd, HiTech! Does it take longer to squash the bugs or the typos in your source code? Is that just part of the on-line image, and you're really PH.D. from Cambridge in English? If you could spell AH would be at version 12.82 patch 3 by now!
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Mighty1 take some advise, don't try to flame me I'll eat you up and spit you out like a rotten peice of used jet trash.
>Maybe your missing that this isn't AW.
PHHHHHIFFFFFFFFFFFFT!
Your first BBQ>?
>you think you are better at Tech Support than HTC AND your >friend can't fly.
And i think you are someone who just likes to hear himself talk cool.
>Come back when you have some facts if you want to Dis HTC >without getting flamed.
Oh, excuse me for reading your mindless attempt to sound as if you actually offer something worthy to absorb.
Getting flamed>?? here?? sheeeeeet I'd spend more time passing out cases of No More Tears and Kleenex. I don't place people on pedistals. And by the way it wasn't directed directly at HT himself, just the general Tech Support response.
Kleenex>?
~A
Originally posted by Mighty1
Maybe your missing that this isn't AW.
I find it hard to believe that HTC would NOT try to help someone. I have always found them to be very helpful to me AND to everyone else.
From what you've told us I would guess that........HELL I couldn't gather anything from what you've said other than you think you are better at Tech Support than HTC AND your friend can't fly.
Come back when you have some facts if you want to Dis HTC without getting flamed.
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>But given the over all quality and tone of your argument, you >shouldn't be surprised to get flamed a bit.
Not surprised, also not caring if I do.
~A
Originally posted by Sikboy
I guess that understanding tact isn't part of having a community either. I mean, HT is the cause behind this community. And when you come in here with some unsubstantiated blubbering, of course people are going to defend what they know (that HTC support is usually excellent) against what they don't know (you). Several people have offered suggestions. If that's what you came for, there you have it. But given the over all quality and tone of your argument, you shouldn't be surprised to get flamed a bit.
-Sikboy
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Originally posted by FT_Animal
The problem is almost always on the customer end, trust me, it's giving the customer the information to look into it that helps him, not agreeing that he needs to quit to solve the problem. 90% of them don't mean it when they threaten to quit.
Sometimes you need to take a little extra care and convince the customer it can be fixed.
He doesn't post it because he doesn't use the forums, period. I use the forums to get a response that MAY help him stay in the game. It's called helping your own in a "Community".
~A
Agree on helping the "community" Refer to my posts on the tech support and internet conn. areas.
I'm a systems analyst by profession. The host "always" gets blamed, lol.
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As I said. "Maybe I am missing something here".
Right. Then perhaps you might have considered that before writing a post that basically was adversarial from the get-go. While you say you think there may be more to it (as in, you didn't know HTC's side), you sure didn't have any trouble slinging the mud or telling them how to handle a situation you know relatively little about.
If you really have worked tech support before you know what it is like working with people. You HAD to have listened to your friend with a bit of skepticism if you were using your head at all. You read the boards? How often do you see a "HTC isn't fixing my problem, nor do they care!" post. Don't answer that, we both know that seldom happens. Conclusion? In all likelihood the situation isn't as your friend painted it. HT's post backs that up to me, because I have gone to them for customer support and have never been let down or been spoken to as if I didn't matter.
You know, I could just as easily start some rumors about you and start hitting the board, back it up with no evidence and start telling people how you should behave. Wouldn't that be great? Nope. But hey, who knows, maybe this was just a troll...
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FT_Animal, I have two computers with AH on them. They are 40 miles away from each other, one gets an excellent connection to the MA at all times, the other has been having problems recently. The moral of the story is that it may very well be YOUR computer or ISP to blame. Judging by HTs post, he thinks this is the case.
From past experience with HTC, I can tell you they generally do their absolute best to help people. Do you know that HT actually wrote a special modified version of AH to help track down a problem one person was having? (Ask Easymo. :) ) I have NEVER heard of any other company doing that. Obviously HTC believes the problem is on your end and sent you an e-mail saying that if you canceled your account by the 24th you would not be charged for the next month. Yes, that seems a little blunt, but what else can they do?
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"As I said. "Maybe I am missing something here".
Maybe…just maybe! If you find yourself in a hole… stop digging.
Hell, I had to ask folks in AH for help building a computer. Guess what happened? I built a kick bellybutton machine! (The community of a great resource) Then the one time I called HTC for support. Guess what happened? They took the time to help! Yes, they have folks willing to help 40 hours a week… and on the weekends, want to guess who might answer the phone? Yeah, the bad speller and code master himself.
I guess my point is.... Don’t go trashing the company on the board without all the facts! HTC has treated we very well. Mater of fact, better that ANY online company I had to deal with!
Nothing against you FT_Animal, Just know both sides of the story before posting the “facts”.
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Originally posted by FT_Animal
>But given the over all quality and tone of your argument, you >shouldn't be surprised to get flamed a bit.
Not surprised, also not caring if I do.
~A
Yes, and it's the AH community that's lacking :rolleyes:
edit: here's a nice thread about how to get help from the community http://www.hitechcreations.com/forums/showthread.php?s=&threadid=49424 (http://www.hitechcreations.com/forums/showthread.php?s=&threadid=49424)
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Wow, Rude's got a lotta posts to sort through for next week's winner....
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:rolleyes:
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well you definatly get out of it what you put in . and anger compounds the intrest (i should know). people will bend over backwards to help you man if htc cant help the community can in every case i have ever seen.
you seem entirly shure its host side with no evidence to sugest this is the case .swallow some pride back off two steps and start a new post with a respectful tone and i bet you will get more help than you ever figgured.
otherwise im with them. people love this game like a boy loves a dog mess with this little girl and you see men get mean.
take it or leave it jsut my 2 cents.
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htc customer support is the gold standard for the industry
period.
small company + hard working effort
simply the fact that hitech wasted 5 min out of his day to look at your whine, go back and check emails, and then come in here and word up a long reply explaining that you quoted the issue out of context, proves my first point.
mighty is right - this isn't aw. in fact, i dont think aw even exists anymore. you're not in kansas anymore. if this game and company is such toejam then why is it regarded as 'the best' by countless #s of reviewers and magazines. why is there 4x the number of subscribers then wb3?
if i hear another word about 'how things were done in aw' i think i'll go insane. cuz last time i checked, aw is deceased. 6 feet under. dead. kicked the can.
the only reply you need to read in this entire thread is hitechs anyway.
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>simply the fact that hitech wasted 5 min out of his day to look at >your whine, go back and check emails, and then come in here >and word up a long reply explaining that you quoted the issue >out of context, proves my first point.
First get your panties out of the wad. Stop praising the statue and come back to reality. No one attacked HT personally. I am make refrence to the response to quit instead of an extanded hand to help, from who ever handled the email.
>mighty is right - this isn't aw. in fact, i dont think aw even exists anymore. you're not in kansas anymore. if this game and company is such toejam then why is it regarded as 'the best' by countless #s of reviewers and magazines. why is there 4x the number of subscribers then wb3?
Your first BBQ too>? 70-80% of HT population is AW pilots. And no one said the company was "shit" as you state, if it was toejam I wouldn't waste my time here at all. These boards are so full of babies the only time I use them is like now. you folks need to get a grip.
>if i hear another word about 'how things were done in aw' i think i'll go insane. cuz last time i checked, aw is deceased. 6 feet under. dead. kicked the can.
Ya know you know nothing about sim history obviously, AW may be dead, but it had great ideas that worked and worked as a community, something that isn't quite up to snuff here, but I like the game and see potentual,. especialy the way HT does his updates. All I see here is folks sniveling everytime someone brings up AW,..... do you know where HT comes from >???????????????? WB and AW. ;-P
Start going insane. I'll mention it any time I want, just as much as you mention AH or WB, so bite me.
Animal
Originally posted by moose
htc customer support is the gold standard for the industry
period.
small company + hard working effort
simply the fact that hitech wasted 5 min out of his day to look at your whine, go back and check emails, and then come in here and word up a long reply explaining that you quoted the issue out of context, proves my first point.
mighty is right - this isn't aw. in fact, i dont think aw even exists anymore. you're not in kansas anymore. if this game and company is such toejam then why is it regarded as 'the best' by countless #s of reviewers and magazines. why is there 4x the number of subscribers then wb3?
if i hear another word about 'how things were done in aw' i think i'll go insane. cuz last time i checked, aw is deceased. 6 feet under. dead. kicked the can.
the only reply you need to read in this entire thread is hitechs anyway.
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Rude!, a firm winner here.
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Man you folks sure know how to read, half and half, re-read my post , it's got nothing to do with my PC, mine runs flawless and could spit nails through concrete walls. My PIII 450 pulls almost the same FPS as a 1gb chip.
I don't have problems, period.
~A
Originally posted by bloom25
FT_Animal, I have two computers with AH on them. They are 40 miles away from each other, one gets an excellent connection to the MA at all times, the other has been having problems recently. The moral of the story is that it may very well be YOUR computer or ISP to blame. Judging by HTs post, he thinks this is the case.
From past experience with HTC, I can tell you they generally do their absolute best to help people. Do you know that HT actually wrote a special modified version of AH to help track down a problem one person was having? (Ask Easymo. :) ) I have NEVER heard of any other company doing that. Obviously HTC believes the problem is on your end and sent you an e-mail saying that if you canceled your account by the 24th you would not be charged for the next month. Yes, that seems a little blunt, but what else can they do?
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PFFFFFFt
Originally posted by Kieran
Right. Then perhaps you might have considered that before writing a post that basically was adversarial from the get-go. While you say you think there may be more to it (as in, you didn't know HTC's side), you sure didn't have any trouble slinging the mud or telling them how to handle a situation you know relatively little about.
If you really have worked tech support before you know what it is like working with people. You HAD to have listened to your friend with a bit of skepticism if you were using your head at all. You read the boards? How often do you see a "HTC isn't fixing my problem, nor do they care!" post. Don't answer that, we both know that seldom happens. Conclusion? In all likelihood the situation isn't as your friend painted it. HT's post backs that up to me, because I have gone to them for customer support and have never been let down or been spoken to as if I didn't matter.
You know, I could just as easily start some rumors about you and start hitting the board, back it up with no evidence and start telling people how you should behave. Wouldn't that be great? Nope. But hey, who knows, maybe this was just a troll...
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Originall Posted by FT_Animal
Personally HT doesn't like me, personally, there are reasons, but he doesn't, OTOH he doesn't stop me from flying *their* game either
What a troll... Guess this explains why this didn't end up on the "Tech Support" or "Help" Pages.
http://www.hitechcreations.com/forums/showthread.php?s=&postid=394796#post394796 (http://www.hitechcreations.com/forums/showthread.php?s=&postid=394796#post394796)
A lot of people came over from AW. Only a few thought that long terms in AW earned them some sort of passport in AH. :rolleyes:
-Sikboy
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And by the way it wasn't directed directly at HT himself, just the general Tech Support response
Make no mistake Animal. When you flame any part of this community or company you flame me directly.
So far in general , you have insulted everone and almost everything involved in AH.
Most times when only 1 person is trying to maintain his position and everyone else is against him , it's not everyone else that is wrong.
And far as community goes, I vividly rember posting to your community a simple "Greets all" This was the entire post and it got well over 200 responses. If my memory servers you were the only one to flame me.
So now if you are the community, what light does it show on it?
FT_animal:
You can either make lots of friends here, or lots of enemys, it's your choice.
And btw the % of AH that are X AW is much smaller than you think.
HiTech
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Man you folks sure know how to read, half and half, re-read my post , it's got nothing to do with my PC, mine runs flawless and could spit nails through concrete walls. My PIII 450 pulls almost the same FPS as a 1gb chip.
Yes yes I figured that out,,,,,,,,,,,,,,,,,,,,,,I once had a friend,who had this nasty itch in the groin;),he went to see the doctor all by himself,he didn`t need a friend to represent him.
I just wonder why it is you >pointing finger< ,speaking your friends case?,and getting worked up like that.
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HT:"And btw the % of AH that are X AW is much smaller than you think."
Well, unless you go back to where alot of us old foggies got our feet wet, as in DOS AW, then again, FT Animal was probably watching Fred Flintstone and eating peanut butter and jelly sandwiches back then! :eek: :)
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ROFL
ya ok. Ya know I'll bring him in here, I was actually sparing you some greif by me posting it, but since you insist, you deal with it.
Again all defence no facts. Wait until you have to defend against him. lololol you really are a glutant for punishment aren't you.
he's all your pal, better grow some thick skin. ;-)
Upset< me? lol I don't think so. If this is a flame I am very disappointed.
Animal (FT)
Originally posted by Dawvgrid
Man you folks sure know how to read, half and half, re-read my post , it's got nothing to do with my PC, mine runs flawless and could spit nails through concrete walls. My PIII 450 pulls almost the same FPS as a 1gb chip.
Yes yes I figured that out,,,,,,,,,,,,,,,,,,,,,,I once had a friend,who had this nasty itch in the groin;),he went to see the doctor all by himself,he didn`t need a friend to represent him.
I just wonder why it is you >pointing finger< ,speaking your friends case?,and getting worked up like that.
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Originally posted by FT_Animal
Ooooh, it's da pit bull... I think this might be the mysterious "4th Stunta"
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If this is a flame I am very disappointed.
well not exactly,,I was just wondering.Wait until you have to defend against him Just bring in the beast:D
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AW ?
ohhh yes ... Air Warrior :)
I heard of this sim when I 1st started playing AH :D
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Wow, AH support REALLY needs to be more like EA's :)
3-4 serious support efforts involving the owners/programmers... wow. And, if after this time that person wants to leave because he can't connect and HTC helps him do that, then what's wrong with that? Should HT go out to his house and spend a couple of days troubleshooting? If he can't connect he SHOULD leave until he figures out what's wrong, unless he has money to burn. Prehaps HTC should be more like AOL in this regard, where even canceling a credit card doesn't work all the time.
The problem is likely not at HTC servers since, even though there are some generic problems, this seems more an individual ISP or home setup issue because a great many can connect with no problem. That's up to him to solve in the end, with reasonable help, of course.
Speaking of which I just, as in yesterday (I hope), solved a problem that kept me from flying more than 6-8 minutes without a disconnect, that has plagued me since January when I moved into my new house. I'm ATT too, and it wasn't in their system, it wasn't in my computer -- it was in the radio shack splitters the previous owner used to wire the house for cable (ATT is finally offering some fair service by the way, but you have to be prepared so they cant pass the ball off without checking in depth. You also need to ride them a bit to get the level 3 support to authorize a qualified trpoubleshooting visit. Ping Plotter can help a lot).
As for AW community... For me that "special" community ended with the move to AOL. There was nothing like a early Sat. morning in SVGA FT, with all of 6 people logged and no milkrunning or even vulching (didn't want anyone to get pissed and leave the fight after all :)) By Gamestorm and the big pork PAC it was a different game with a different crowd. [Edit: After a lot of initial whining, I finally] left before EA shut down because of the community. The AH community is just fine, especially compared to what else is out there in the multiplayer universe.
Charon
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Originally posted by FT_Animal
I don't have problems, period.
Think again, sub-dweeb.
-Smut
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The patience you guys have with nutjobs is incredible HT. My hats off to ya.
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Animal, I think you need to re-read my post. What I'm trying to tell you is that your ISP could be to blame. Have you tried seeing if the problem is still there with a different ISP? I was TRYING to help you and I end up being flamed...
If you have a winmodem (and especially if it uses USB) you should try a different driver version.
There is very little HTC can do for you directly besides giving you similar advice. HT has already told you he believes a firewall is to blame. What more do you expect from him?
I won't even get into the 450 Mhz vs "1 gb" [did you mean GHz? gb would indicate gigabit, meaning you are describing a memory chip] thing. There are many variables besides processor clock speed [video card, resolution, monitor refresh rate, memory type and speed, drivers, operating system, graphics settings, DX version, background processes, fragmented harddrive, etc] which can account for this. If you really were a member of AW techsupport, I think you really should know that. If you didn't, you are perfectly qualified to work for AOL techsupport. :D
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FT_animal
hard to take seriosly someone that steals a squad name and a user name from established community members and joins them together.
looking for a pit bull...
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Ok, got ya figured out now, FT_Animal. This wasn't about straightening out the facts, this was about you causing trouble. Got it. Seems like you came in wanting a flame war, if you ask me- is this how you behaved in AW?
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what you eat.
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You my friend are uninformed
Not only am i prolly older then you, but I started AW in DOS days myself, I just didn't have the PC to continue, another friggin elitest. Captain Crunch I was feeding Captain crunch to my kids when you were playing dos.
Ohh brother!
~A
Originally posted by Ripsnort
HT:"And btw the % of AH that are X AW is much smaller than you think."
Well, unless you go back to where alot of us old foggies got our feet wet, as in DOS AW, then again, FT Animal was probably watching Fred Flintstone and eating peanut butter and jelly sandwiches back then! :eek: :)
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Oh really Pongo< another missinformed misfit>?
*I* had the FT name for 7 years, I've been Animal for going on 8 bite me and what ever pedistal horse you road in on. I'd say someone stole it from me wouldn't yas think>? geeesuz stik to the subject at hand or is that a challenge for you>?
Animal
Originally posted by Pongo
FT_animal
hard to take seriosly someone that steals a squad name and a user name from established community members and joins them together.
looking for a pit bull...