Aces High Bulletin Board
General Forums => Aces High General Discussion => Topic started by: Gloves on October 24, 2002, 09:18:32 PM
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Original message posted here deleted. Connection info is too useful to delete the thread though. Anybody know if it can be renamed too? Apology sent to Skuzzy and later in this post.
Gloves
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Unfortunately, much of the problem may be well out of their hands. When almost everyone else is getting good pings, its very hard for HT to fix your issue.
I would suggest trying a new ISP or two and see if its any better, if it is, contact your ISP to correct any local routing issues.
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Why don't you call him and work it out?
__________________
-Nacho
(http://www.itsmysite.com/nachosigs/images/aero_innovatf3.jpg)
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Nacho,
I figure email is as good as or better that a call. Especially when I send Ping Plotter graphs showing no problems. In most professional organizations, email is considered a valid form of communication.
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Would you mind giving us some info about your computer and operating system?
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Ozark,
That I can do. P3 450 Mhz, Win 98. Use a 56k connection. Worked fine from the time I created my account with HTC (about 9 months ago I'm guessing) until about September 15th, then poof, no UDP connections, no vox. Ping Plotter shows no connection problems.
I haven't changed anything on my system or changed my ISP (as much as I am tempted to). I do not have a firewall and turn my virus protection off when playing.
Thanks.
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It sounds like an issue with your ISP. (i.e. not HTC's fault)
Losing UDP -and- vox seems to imply that there are no incoming connections.
Are you able to host h2h games?
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I had a similar problem with warbirds, which is why I am here now. :) I had an 80ms ping with no packet loss to warbirds, but had consistent warping bad enough to make me an impossible target. Part of the problem is that isp's have an independent server to handle ping tests. This gives you an inaccurate, but not useless ping test. I talked to warbirds, my isp, and ATT who owned the trunk that my isp was using. Nobody could solve the problem. I second the advice of trying a different isp.
Gorski
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Innominate,
I was able to host an H2H, and did not lose UDP there. Don't know if I had vox there since I was the only one there.
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Innominate,
I can host an H2H event without losing UDP, but don't know about vox since I was the only one there.
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Actually I lose all sound (VOX too) all the time. I have to tab out of AH and back in to recover it. Strange, and gets aggravating in a dogfight.
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Hmmm.. just my unsolicited two cents, but I think you owe the community a HUGE thank you for responding to your snively, whiney, childish outburst with nothing but genuine supportive suggestions and input. IMHO... this string speaks loudly of two things.. your general immaturity, and the community's over all integrity. I certainly hope your problem comes to some resolution, but I would suggest you could simply have posted the problem and asked for the support and suggestions you so undeservedly received rather than stomping up and down and screaming about what bad, bad people those folks at HTC are. And regarding your complaint of poor customer service, it seems you have received responses, but you simply aren't satisfied that they can't (not won't.... big difference) answer your question satisfactorily. Call this a flame if you will, but it is simply intended as a reminder that some times "fixing the blame" becomes more important than fixing the problem, with predictable results. As I already said, I genuinely hope you figure out a fix to your problem. Good luck.
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I also had a great connection with HTC & then all off a sudden couldnt hold UDP either, I discovered a defective server withinn My ISP's network. the server was sending EVERYTHING it recieved back to sender. After 3 weeks of no resolve I dropped earthlink & signed up SBC global, all is well now.
Anton
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Can I just point one tiny little thing out?
He's now getting support from the community, not HTC. So how does helping this guy improve his view of user support from HTC?
Personally, for every problem I've ever had with this game, I call them. Since I started (tour 1) I've had to call HTC 3 times for support, once I spoke to HT himself who made suggestions.....didnt fix the problem but gave me an idea for a workaround, second time I spoke to Matt.....who again, didnt fix the problem but gave me an idea that did, third time I spoke to Skuzzy.......who did fix the problem, but then that one wasn't much of a problem.
Now from my personal experience, HTCs user support is bleedin' great! But that's cos I call em direct......never could be arsed to wait for an email reply.
Gloves, my advice is call em......ya get way better support over the phone.
In fact, name one company who gives really great tech support via email? I cant.
Had a mate of mine who shall remain nameless, lost all his j/s views and his 8 way hat became a 4 way hat......waaaaay back when one of the updates came out (1.08 I think). Idiot didnt do anything for over a year, just stayed out of AH cos the views were porked for him.....finally gets around to calling HTC and it's sorted in10 minutes. Doh!
(http://image1ex.villagephotos.com/extern/640697.jpg)
P.S. correction: 4 times. One was to Yankee and was was about con reg......which she confirmed in double quick time and lil ol' Yankee has real nice telephone manner too :D.
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Try this, create a new Dial up connection using your modem, for this connection, you go in under advanced and change modem settings (might have to do some clikcing around to find the modem, it is done when you create a new Dial Up connection). Once modem is accessed, lower the Baud rate to 19,200, remove compression and remove error controlling.
Hopefully it will fix it.
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Originally posted by Skorpyon
Hmmm.. just my unsolicited two cents, but I think you owe the community a HUGE thank you for responding to your snively, whiney, childish outburst with nothing but genuine supportive suggestions and input. IMHO... this string speaks loudly of two things.. your general immaturity, and the community's over all integrity. I certainly hope your problem comes to some resolution, but I would suggest you could simply have posted the problem and asked for the support and suggestions you so undeservedly received rather than stomping up and down and screaming about what bad, bad people those folks at HTC are. And regarding your complaint of poor customer service, it seems you have received responses, but you simply aren't satisfied that they can't (not won't.... big difference) answer your question satisfactorily. Call this a flame if you will, but it is simply intended as a reminder that some times "fixing the blame" becomes more important than fixing the problem, with predictable results. As I already said, I genuinely hope you figure out a fix to your problem. Good luck.
If this is a flame, its the most civil and reasonable one I've ever seen on this board. Nice job, Skorpyon.
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I'm truly amazed that he can actually play at all with PIII450, 56k AND use vox too! You should count your blessings and try dialing up to another free dialup ISP.
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I answer every email I get, unless there is a virus attached to it. If you are being switched to TCP, it is usually associated with your connection or some problem between you and the servers.
On a 56K connection, your uplink speed from your computer (which you cannot see without talking directly to the modem and asking it what speed it is running at FROM your computer) can be so low as to cause a switch to TCP, and can cause voice to stop.
Generallly speaking, if you set your connection to a maximum of 33.6K, it will assure your uplink speed to be close to 28.8K, which is ample for AH.
Also, using DXDIAG, make sure your sound cards hardware acceleration is set to 3/4, not full.
Just because you make no changes in your local system does not mean changes have not taken place. If you are running XP or W2K and have not disabled the automatic updater, your computer can change without your knowledge.
That same utility will cause problems with your connection. For XP/W2K, you have to go into the Services control panel to disable it and the "Background Intelligent Transfer Service".
Other emails I toss into the trash are ones with no subject line (spam), or those with irrelevant subject lines (i.e. See your Momma on the Internet!....).
The Internet has had some serious problems with DOS attacks over the last couple of weeks. We cannot control those problems and they can and will effect the quality of the connection to the servers.
Thankfully, these usually do not last too long, but they have been happening with greater regularity.
Also note, I usually will not respond to flames directed at us on the bulletin board. The only reason I am responding here is as I remember the email I did get from you and wanted you to know I have not received another one.
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Mornin Skuzz. :D
(http://image1ex.villagephotos.com/extern/626629.jpg)
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Originally posted by -ammo-
Actually I lose all sound (VOX too) all the time. I have to tab out of AH and back in to recover it. Strange, and gets aggravating in a dogfight.
I had the same problem. It's related to Sound Blaster cards. There are new drivers that eliminate the problem. Secondly, until you download the new drivers, run your audio control panel in the background, when you lose vox, hit the windows key, recheck "mic boost" and return. That will fix it. Oddly, this is a usage/time issue. The more you talk, the sooner you lose vox.
Anyway, the new driver cures the problem. Find your driver here:
Sound Blaster Drivers (http://www.americas.creative.com/support/files/download.asp?Centric=107)
My regards,
Widewing
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THis is what I love about this community. Widewing answered a question I was about to ask.....before I asked it!
I'm telling you, the man is Krescan!
Widewing.....
What am I thinking right now?:D
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Well, I've had a night to sleep this one over and feel I owe an apology to Skuzzy. This post is a good example of what not to do when one is ticked off about several issues. It was over the top and inappropriate. Again Skuzzy, SORRY!
I do want to thank everybody who has responded with useful suggestions (there were 2 notable exceptions, one quoted the other:D ).
Gloves
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I'd think you wouldn't lose UDP to a HtH game you host because it's local to your machine. In other words, there is no UDP for you to lose in the first place. What they meant was do you lose UDP when you connect to other HtH rooms. That might help in seeing if it's just with HTC's servers, or if it happens when the games are hosted on other's computers (not including your own.)
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sooo... Gloves.. did you get your problem taken care of ?
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One minor point, Skuzzy has been insanely busy moving AH over to new servers at new location.
From what I've seen he has been working 14 to 18 hour days.
Give the man a break.
If all the above advice did NOT work, call HTC and ask for skuzzy. I'm willing to be you'll get instant help.
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Originally posted by Skuzzy
Generallly speaking, if you set your connection to a maximum of 33.6K, it will assure your uplink speed to be close to 28.8K, which is ample for AH.
Also, using DXDIAG, make sure your sound cards hardware acceleration is set to 3/4, not full.
That same utility will cause problems with your connection. For XP/W2K, you have to go into the Services control panel to disable it and the "Background Intelligent Transfer Service".
Skuzzy,
I've been playing AH nearly two years with a 56K dial-up and never knew any of those things. Since connection issues are so rampant these days, perhaps you could post a PRIMER on maximising connections...like you have nothing else on yer plate these days...LOL
It WOULD help a lotta folks tho'
DmdMax
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We all know HTC runs an underground 1-900 line. He just picks up the wrong phone. ;) ;)
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Originally posted by Skorpyon
Hmmm.. just my unsolicited two cents, but I think you owe the community a HUGE thank you for responding to your snively, whiney, childish outburst with nothing but genuine supportive suggestions and input. IMHO... this string speaks loudly of two things.. your general immaturity, and the community's over all integrity. I certainly hope your problem comes to some resolution, but I would suggest you could simply have posted the problem and asked for the support and suggestions you so undeservedly received rather than stomping up and down and screaming about what bad, bad people those folks at HTC are. And regarding your complaint of poor customer service, it seems you have received responses, but you simply aren't satisfied that they can't (not won't.... big difference) answer your question satisfactorily. Call this a flame if you will, but it is simply intended as a reminder that some times "fixing the blame" becomes more important than fixing the problem, with predictable results. As I already said, I genuinely hope you figure out a fix to your problem. Good luck.
.... another one for the ignore list
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Gloves,
Have you tried deleting AH and downloading a FRESH install? I often get problems with the auto updater and have to do it manually to get a clean install.
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Maverick - Good idea, but it was one of the first things I tried.
Wlfgng - I'm at work. Haven't been able to try all the suggestions.
Ghosth - That's why I apologized about 3-4 posts before yours.
Glove
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Originally posted by Gloves
Innominate,
I can host an H2H event without losing UDP, but don't know about vox since I was the only one there.
Thats to be expected. But I'm willing to bet that nobody is able to connect to it. (Find someone to help you)
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I would diss hardware issues in this. Even on my athlon 2000+ system 1/2 gb of ram, occasionally something funky happens. Once all of my sound files became corrupted (or at least the important ones). Once every couple of months it will start to warp and lag and stutter, a scandisk and a defrag always fixs it. I know is sounds like a bad drive but this is the third drive with identical problems (*fresh installs and new oses even).
ALways remember bill gates is an arsewipe and his oses blow chunks. but of course its all we have...
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yawn.......... in re; Tumor's "response"... the other side of the community, opposite that which I mentioned previously, rears its ugly head.. :D
hmm..... if I misunderstood the tone, my apologies in advance.
If not, see above.