Aces High Bulletin Board
General Forums => Aces High General Discussion => Topic started by: BNM on May 25, 2003, 02:07:47 AM
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Just wanted to let folks know what happened to me last week. My billing time came up around the 15th I think and I got an ( auto ) email from HTC saying my credit card was declined ( been having problems with it lately :) ). Anyway the email said I needed to come up with an alternate form of payment or my account would be closed. It also said if they did not receive a response within 7 days the account would be closed.
I sent an email telling them my woes and asked them if they could keep my account open until the 1st and I would pay for 3-4 months in advance at that time.
JoAnn "Yankee" sent me a VERY nice email back saying she would keep it open until the 1st and wished me and my family a great Memorial Day weekend.
I can tell you in 44 years of dealing with various people and companies this is one of the best responses I've ever gotten and made me feel alot better about paying 15 bucks a month to help them develop AHII.
I haven't flown much lately due to burnout, lack of gameplay and alot of overtime at work. I had actually decided that if I didn't get a response from that email I sent I would just quit for a few months, read the boards and check it out later.
Anyway I just wanted folks to know the kind of people they are dealing with at HTC and to say thanks alot JoAnn, God bless you and yours. You really made my day and I think I'll stick around.
Chuck
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It makes me want to reactivate my account when I hear that kind of stories. Afterall, AH is a nice complete package where customers demands are taken seriously.
The same can't be said from the majority of its competition.
I miss the online combat - even if it almost got me divorced and burned my nerves before.. :)
I've played mostly AAO which is free.. But heck AH weighs the price of 2 hamburger meals per month. That's like nothing.
HTC you got room for one more customer?
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Yup, appart from giving out dev info HTC scores real high in the customer service ranks.
I once had a slight joystick problem, called HTC for some help and guess who answered the phone........HT, the owner of the company......who then proceeded to go through a boat load of joystick options and eventually solved the problem for me.
Name any other company anywhere in the world you can call the CEO (:D) and get expert tech support over the phone at a moments notice.
(http://image1ex.villagephotos.com/extern/640697.jpg)
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I had occasion to ring HTC just last week about a concern I had - not a decision I came to lightly, considering the cost of a phone call to Texas from the UK! JoAnn (Yankee) answered the phone and quickly passed me on to Doug (Pyro) when she realised I was international, to help keep my call reasonably short.... I had been hoping to speak to Roy (Skuzzy) who I had been in contact with by email, but he was busy on another call. How many other companies would even consider where I was ringing from and would have simply put me on hold to listen to some music?! I was extremely impressed with the attention I was given and the assurances that my concern was being dealt with approriately. I ended the call feeling much happier, reassured and satisfied that my call had been well worth the cost. :)
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With AH build in voice... why not use that as phone replacement?!
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Originally posted by ccvi
With AH build in voice... why not use that as phone replacement?!
That was another option which I suggested in email, but in the end decided to phone.
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Dittos on Yankee...she's always been nothing but cordial and helpfull whenever I've had a problem.
SALUTE!
DmdMax
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I too had an occasion to phone HTC. After doing a format of my harddrive I reinstalled AH and plain and simply forgot my password..I had only entered it once {when I went off the 2 week trial period- 2 yrs ago}. I attempted all my "known" passwords that I use but to no avail! Now this was on a Sunday..my last day off before a new work week..I'm anxious to fly..my computer is ready to go..and..dang--I can't play cause I can't remember a password !!!! Talk about pissed!!! So..taking a longshot chance but figuring I would have to wait till Monday I call HTC. Talk about being shocked when the phone was actually answered {on a Sunday !!!} but not only was it answered, it was the owner of the company himself! I stuttered though my problem and he totally understood and then looked up my account and gave me my password. We then talked for almost 10 minutes about the game and life in general. I hung up and realized why I love this game so much..this would have NEVER happened with Air Warrior or most companies in general.
Thank You HTC ..
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Class act is all I can say.
People do not forget that.
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Originally posted by Swoop
Name any other company anywhere in the world you can call the CEO (:D) and get expert tech support over the phone at a moments notice.
He sat at the rental computer I had at the Con..apparently took one look at the graphics and said "Yuck!"...he then sat and played with it while chatting to people in the area. I came back to the machine about an hour later and couldn't figure out why everything looked so much better. Someone then informed me that HT had played with it. It's the small things that count sometimes.
Yankee and Roni rock.
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I just had to respond to this one too,i have had to mail Yankee in the past and have received nothing but prompt,friendly and wonderful service,the whole HTC Team is an example of how business should be run,IMHO of course ;)
Keep it up HTC,i know you will!!!
Salute
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Yep, she's a keeper! WTG Yankee :)
SOB
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skuzzy is good to...
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Originally posted by Flossy
I had occasion to ring HTC just last week about a concern I had - not a decision I came to lightly, considering the cost of a phone call to Texas from the UK! JoAnn (Yankee) answered the phone and quickly passed me on to Doug (Pyro) when she realised I was international, to help keep my call reasonably short.... I had been hoping to speak to Roy (Skuzzy) who I had been in contact with by email, but he was busy on another call. How many other companies would even consider where I was ringing from and would have simply put me on hold to listen to some music?! I was extremely impressed with the attention I was given and the assurances that my concern was being dealt with approriately. I ended the call feeling much happier, reassured and satisfied that my call had been well worth the cost. :)
Flossy, if you phone overseas much then it might be worth checking out Alpha Phone - http://www.telephonecompany.co.uk/alphatelecom/rates.htm
I've phoned HTC about 4 or 5 times over the last 3+ years and I also phone Canada often too. Works out really cheap using Alpha Phone - USA is only 5p a minute.
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Originally posted by Replicant
Flossy, if you phone overseas much then it might be worth checking out Alpha Phone -
Thanks, I'll look into that.... I don't make an awful lot of overseas calls at the moment, but I suppose that could change if calls were cheaper. ;)
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Yankee is... is....
is YANKEE!!!
:)
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Best custmr service i've seen in any company.
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I think I had a taste of HTC's customer service twice for that very reason. And my experience has been the best I had in any company, too.
Thks :)
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No better way that I can think of to keep this level of service coming than to have them see it here in print for all to see. I too have had very prompt and helpful answers to my communications with them.
HiTech and the whole crew.
AKSnake:)
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Thank you all so much for the compliments. It's good to know that, after 4 years, many of you are still happy with the level of service that you receive.
One thing that HTC strives for is to provide a level of customer service that would set us apart from other corporations. So far, so good. :)
So, thanks again. The compliments and kind words are definitely appreciated.
Regards,
JoAnn
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Yeah, yeah, yeah.....but the real question is:
When is happy hour? :D
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I too had a small problem related to updating my CC info, I did it all by Email, But had great service and I was very happy with everything.
WTG HTC!
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Originally posted by sling322
Yeah, yeah, yeah.....but the real question is:
When is happy hour? :D
When Sling shows up at the office with plenty of beer for all of us. ;)
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But....I thought you only drank vodka?!?
:confused:
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I knew I could count on you to remember...atta boy. :D
Beer just sounded better for the smart alec response I was throwing your way.
Sorry for the confusion. Vodka is still #1. ;)
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yeah, wonderful customer service from HTC. :) Yankee, Ronni and Skuzzy are always swift with replies to legitimate questions and concerns. They had me fixed up pretty fast with whatever issue I had happen way back when with my account. Forgot what happened, exactly, but one of the girls took care of it pronto.
Though, how 'bout them Yankees in May, Yankee??? :D Gotta love that 8-16 record! :D 5 in a row now, right? At home? It's almost enough to get me interested in pro baseball again!
I'll see the rest of you in a few weeks when she unblocks my account. ;)
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Yankee, I am offended by your avatar! :p
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I, too had a credit card problem quickly and efficiently handled the other day.
HTC rocks, from top to bottom.
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Ditto here.
In nearly three years of Aces High, I've had to ring HTC a couple of times with CC probs, forgotten passwords etc.
Every time the phone was answered promptly, I was never once put on hold, and every time my problem has been solved quickly and in a friendly, proffessional manner.
WTG HTC, there just isnt anyone else that does it as well. Thankyou.
Blue
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It's funny how a "no brainer" like good service is overlooked or just plain put on the back burner by online games, or companies in general for that matter.
Simple things like billing, card changes, squad functions ie: join, meet, find are an afterthought.
This company takes it to the next level. Personalized service. It gets handled. And in BNM's case by going the extra mile.
I'm in the service end of a repair business. It's the way we handle it also. People don't forget, a loyality to the company is the result. The comment is "They take care of you"
It just good business. Something not found everyday. Which amazes me because the benifits far out weigh the additional effort needed to provide "good" service.
The additional effort is not wasted, it's remembered. "How bout Aces High, what you think ??" One thing I remembered when I was still over the hill and that question was asked was "Good service" always was in the answer.
Taint cheese on top of there necks..
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BUT YANKEE what we (at least the males) want to know is:
1. Are you married
2. If not do you want to get married
3. If you are married say hello to him and ASK HIM TO MOVE OUT !!!!!!!!!!!
SALUTE YA'LL KEEP UP THE GOOD WORK
ab8aac
out
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From last years con.....
Yankee on the left, Ronni on the right. I think they were trying to fold some paper into the shape of goldfish before HT noticed FunkedUp ate them.
(http://photo.starblvd.net/~Jenga/1-1-1.jpg)
(http://image1ex.villagephotos.com/extern/640697.jpg)
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Can ya just "Feel the Love"? Keep up the great service HTC
:D