Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: Redwasp on October 14, 2003, 10:12:33 PM

Title: how to get old user name back?
Post by: Redwasp on October 14, 2003, 10:12:33 PM

I had to reinstall aces and lost my pass for it, how can i get my pass back so that i can use my old username for it? when i try to resend pass it says cant retrieve data<>? :confused:

Title: how to get old user name back?
Post by: Flossy on October 15, 2003, 02:07:56 AM

If you saved your Settings folder, there is a file - login.cfg - which you can open with something like Notepad, which contains your username and password.  If not, then call HTC and you'll get sorted very quickly.  :)

BTW, when you try to login and click Resend Password, are you entering your Login name or GameID?  It should be your Login name so if you are entering your GameID instead, that is probably what is causing the problem..... just an idea anyway.

Title: how to get old user name back?
Post by: Redwasp on October 15, 2003, 09:52:25 PM

yeah , well i had to rf my hd and lost it all i did that but  my e-mail was different when i got it, so i supose if i call they will be able to get me back up?
Thanks for the help!

Title: how to get old user name back?
Post by: Skuzzy on October 16, 2003, 08:59:48 AM

Yes, give us a call, or drop us an email with as much account data as possible and we can get this taken care of for you.

Title: how to get old user name back?
Post by: Redwasp on October 16, 2003, 09:16:16 PM

will do thanks very much!