Aces High Bulletin Board
General Forums => Aces High General Discussion => Topic started by: fullback on October 24, 2003, 04:14:36 PM
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I decided last week to take a little break from AH. I thought I'd come back in a few months with a refreshed enthusiasm. I've taken some extended breaks before but always maintained my account - $15/mo. isn't going to send me to the poor house.
This time I sent a polite email (I use words like 'please' and 'thank you' in my daily life) asking for my account to be cancelled. Naturally, I expected the account to be cancelled at the end of the month. Since the month was paid for, I think that is not unreasonable. Well, I was wrong.
I did get a curt reply: "Your account has been deleted."
That's it.
No 'Thank you and hope you subscribe again', or 'Thank you and hope you return', or 'Thanks for your patronage', or even 'Dear Mr. X' ... nothing.
Now, you're probably thinking, "Send another email and they'll open your account until the end of the month." I did that and received no reply.
This isn't about the money. This post is about the perception of arrogance and rudeness.
Sure, I've enjoyed the game and hoped to return with fresh enthusiasm, but it's getting hard to be an HTC customer - you don't make it easy.
(Note: For those of you think posting "don't let the door hit you..." is funny - it isn't.)
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Isnt it an automated computer response from HTC? I believe so.
Personnaly I dont get a warm fuzzy feeling when my restaurant tab is given to me and "Thank you" is printed on it.
maybe not the same thing, but percieving it as Rude and arrogant cause of the lack of some sort of thank you note is a bit of a reach IMO, I'd suggest you blow it off
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Well Heck! HTC didn't send you flowers.
That’s better than the five-month ordeal I went through trying to get iEN to cancel my account. I ended up sending a letter to iEN with copies sent to my lawyer and the Attorney General of the State of Missouri. That stopped the billing! NO JOKE!
HTC is the only gaming company I trust with my Credit Card info.
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I had the same problem with Earthlink and Netzero. Its pretty bad that in order to get a refund I have to call and stay on hold for 3 hours in order to talk to a supervisor. (that was netzero, they charged me for 4 months afterwords) Earthlink on the other had charged me for a years worth of service 15 months after i canceled When I called, they had NO RECORD OF MY ACCOUNT. Since they had no record of me even having an account they couldnt refund my money. I gave up the fight on that one. These businesses will learn soon enough that they cant treat the little guy like they dont matter. On another note I've never had ANY negative customer service issues when dealing with HTC. They offer an excelent product for the price. Just my 2 Cents
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Oh good Lord:rolleyes:
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Hey Fullback,
You want a new handle? A short mail to HTC and ...its done.
You want to cancel your account? ...Also, snip with your fingers, and its done,too.
You have any game related probs? Mail Skuzzy...and he will read your mail.
And even when Skuzzy should put you 'on probation' in the forum....they care about you.
All in all, thats a VERY good service.
Keep that in memory. And give them a smile ;)
Ecke
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Ah here comes the style...pig piling on an upset customer...dude, you're better emailing direct. The cheerleaders will eat you alive.
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Never had a problem with HTC in this respect,anytime Ive left the game for whatever reasons and came back,they got my name back for me no problems,problems with billing etc sorted out no problems,unlike other companies,great service:)
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This is the email that I received earlier this month when I thought I was going to have to cancel my account for a few months:
If you would like to delete your account, you may do so through the admin section of the clipboard in Aces High.
As for your handle, as long as you deleted your account in good standing and it's available, there should be no problem reassigning your game ID if you should resubscribe in the future.
You are currently paid up until November 10th. If you would like to delete your account prior to your next billing cycle, please do so on November 9th.
We hope to see you back in the skies in the near future.
Regards,
JoAnn "Yankee" Colcleasure
General Manager
Sounds professional yet brief to me. Let's remember that HTC is an 8-person (or, is it 9?) company with a lot of work on their plates. I wouldn't worry about it, fullback. Someone just had a bad day.
I'd suggest that HTC just use JoAnn's letter as a template for future cancellation inquiries. :)
TBolt
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Originally posted by LePaul
Ah here comes the style...pig piling on an upset customer...dude, you're better emailing direct. The cheerleaders will eat you alive.
Please point out one post of pigpiling in this thread.
Whiner.
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Wow! Nice letter. I had to quit twice due to family and job. I never got a e-mail. Never got a Thank You for your business or nothing.
I once got some help from Skuzzy getting my handle back. He sent me an e-mail basically saying, "Just sign up again and dont worry about your old perks!" I thought that was funny!!
:)
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I'm a quitter, ive quit the game i dont know how many times....and never got flowers :(
Dont sweat it man, go have a drink or a smoke and everything will be ok. if not i'll send you flowers to make you feel better.
btw the only email i ever got from this game is from skuzzy saying i was ban from the bbs.
:aok
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That was a polite email you received.
Here was mine:
Your account has been deleted.
HTC
The problem was not the email, the problem is that I still have not received a reply about it being deleted before the end of the billing cycle.
If customer service is as good as you say, why has no one answered my email or posted here saying, "Hey, you're right. Sorry about that. We'll activate it again since you're paid up through ___"?
HTC is a small group because that is simply how they choose to allocate resources. HTC has the right to run their business any way they see fit. And I have the right to tell them when they run it like something out of 'Dilbert.'
"I can't keep up with all this. Our customers keep phoning and sending emails complaining that you're ignore them. What should I do?"
"Stop answering the phone and don't reply."
Here... Ill put one of these :) smilies here so you dolts can feel better.
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Originally posted by FUNKED1
Please point out one post of pigpiling in this thread.
Whiner.
LOL...whiner...
Funked, posts like "Well Heck! HTC didn't send you flowers. " was what I was referring too.
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Good point LePaul...how dare these bastards disagree with the original poster. And how truly awful of them to be sarcastic about it!
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If you read the agreement its written there that the account is deleted immidiatly and not held open until the period is finished.
but all in all I think the service is good, I always get anwers on mail i send if im a little late somthime on billing day (no money on account as usual lol)
And so far every little problem I had Have been solved by mail and that pretty quick too.
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I appologize for prompltly deleteing your account per your email request. I also apologize for sending you a confermation that your account was deleted. I also apologize for not sending you the TOS aggrement before deleteing your account to make sure you knew that once deleted accounts are completed for the month.
I also apologize for not presonaly calling you to make sure you truly wished to delete your account, or if you were just having a bad day.
Once again realy sorry for deleteing your account, if in any way we can take longer in deleting your next account please let us know how, we would love to serve you better.
HiTech
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LOL :) :rofl
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Well, the same thing happened to me fullback.
I was just abit suprised that my account got closed before the end of the month i had payed for but its no biggie cause i could not play much anyway :)
I'll just make sure i close my account at the end of the month next time (if I ever decide to close it again that is) When the new puter is ready ill just prepay for 6months or a year anyway.
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Originally posted by hitech
I appologize for prompltly deleteing your account per your email request. I also apologize for sending you a confermation that your account was deleted. I also apologize for not sending you the TOS aggrement before deleteing your account to make sure you knew that once deleted accounts are completed for the month.
I also apologize for not presonaly calling you to make sure you truly wished to delete your account, or if you were just having a bad day.
Once again realy sorry for deleteing your account, if in any way we can take longer in deleting your next account please let us know how, we would love to serve you better.
HiTech
(Falls off sheep with laughing so hard)
:D
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LOL
So perhaps we werent told the *real* story...hmmmmmmm.
Oh vell...
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Originally posted by hitech
I appologize for prompltly deleteing your account per your email request. I also apologize for sending you a confermation that your account was deleted. I also apologize for not sending you the TOS aggrement before deleteing your account to make sure you knew that once deleted accounts are completed for the month.
I also apologize for not presonaly calling you to make sure you truly wished to delete your account, or if you were just having a bad day.
Once again realy sorry for deleteing your account, if in any way we can take longer in deleting your next account please let us know how, we would love to serve you better.
HiTech
LOL Hitech! Did you ever see "A Fish Called Wanda"? You sounded like John Cleese in the scene in which he's being dangled out of a window by his feet, pending an apology to the guy who was doing the dangling. :lol
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Hitech that was uncalled for
Really
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Hitech that was quite amusing
Really
What was uncalled for, on the other hand, was Beet1e and I thinking of the same thing in regards to that post. As such, I'm going to curl up in the fetal position in the corner of my room now and cry myself to sleep. Tootle-pip!
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Well, there you have it, folks:
- Asking HTC to "Please cancel my subscription..." will result in your account being deleted regardless of your prepayment for service. The overpayment for service that you are unable to use should be considered a gift to HTC.
Thanks for clearing all this up, hitech. And thank you for the sarcasm. You have a pleasant day.
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Good Grief. This is the most bazaar exit I’ve ever seen in my 6 years of online gaming. (Yes, I’m still a newbie) ;)
Did you or did you not request your account cancelled? Did you or did you not get conformation that your account was cancelled? :confused:
As I stated before, HTC is not like other companies that bill you and bill you month after month and claim they never got the message to stop billing you.
Here's your flower. (http://www.332nd.org/dogs/ozark/HTCflower.JPG)
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I'm going to chime in here and speak from a customer service standpoint. First I'll say that I'm a smart bellybutton in my off time (better than a dumb ass) and most people who know me personally will find that I'm very sarcastic and easygoing. I'm going to be serious here.
First off, I hold a position with a top insurance company as a Claims Associate (adjuster) formerly a Claims Service Representative and Trainer. From a customer service standpoint we've analyzed aspect after aspect of how to increase customer satisfaction, and over the last even 5 years has had a dramatic increase in whatever unit of measure you use to measure customer service.
An employee, to say nothing of a Chief Executive (I feel I am being very generous with that title toward Hitech), any company no matter how big or small, should never respond in such a way as Hitech did. At very least upon reading a customer's response (feedback) to one aspect of customer service, personally contact the concerned customer (even if they no longer have an active account, they are still a customer) and thank them for inspiring a change in the notification procedures of a canceled or suspended account. Publicly attempting to humiliate someone, and in my opinion failing miserably by responding in a childish way that would be associated with the of level spelling and grammar used is completely unacceptable. What you've done here is grounds for termination of employment if you were working for me, and just because you can doesn't mean you should. With great power comes great responsibility, and you need to have the integrity to restrain from doing something just because you can, in order to hold yourself to a higher level of self respect if nothing else.
This is on the boards only because of your response to Fullback, and you should be in receipt of a e-mail within 24 hours.
From what I gather:
-Fullback was burned out and wanted to take a break, no sense paying for a service you won't use. Money is not a motivating factor as he stated.
-Fullback canceled his account, and instead of receiving a "Thank you for your business, we hope you'll return." I think he was taken back a bit by a message that was a bit too to the point.
-Fullback posted his reply, I believe in hopes that someone from HTC would take notice and change the message and has not made any whines or used capital letters proclaiming his quitting status.
-Hitech instead of offering to amend the message, rubbed it in the face of a customer (who typed for all to see that he would return) that he does not need to provide customer service.
From this judge's card...HTC is in the wrong.
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From my experience,
Everytime I had a problem with my account I called HTC. On the 3 times I called I had HT, Yankee and Skuzzy. Each time, my problem was solved on the spot, and I'm sure they don't spend the day waiting for me to call them.:D
I give HTC a hard time on their game development strategy, but as far as service, they are always top notch!
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That is fine if you live in the US Frenchy, and im sure they do solve it on the spot. But if you live far away then a call to HTC would cost a bundle. :)
I have been told several times on this board that im a "fan boi" :D of HTC, but still i must agree with fullback that they should stop an account when the payed month is over. i also think that on this post HiTech could have chosen a slightly different answer.
I think that HTC has an excellent service :aok and these small issues will not ruin my overall impression of HTC.
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Good point on location, Nilsen.
To the short fused...
Take a second look at Fullback's Latitude/Longititude. Hitech...wanna accept that collect call?
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Originally posted by hitech
I appologize for prompltly deleteing your account per your email request. I also apologize for sending you a confermation that your account was deleted. I also apologize for not sending you the TOS aggrement before deleteing your account to make sure you knew that once deleted accounts are completed for the month.
I also apologize for not presonaly calling you to make sure you truly wished to delete your account, or if you were just having a bad day.
Once again realy sorry for deleteing your account, if in any way we can take longer in deleting your next account please let us know how, we would love to serve you better.
HiTech
Isnt this childish behaviour? Not very respectable!
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Originally posted by Golfer
From this judge's card...HTC is in the wrong.
Well actually, regardless of what anyone thinks of HT's message or how HTC handles this, there's only one judge here and that'd be HT. It's his company, and as this is an issue affecting his company, it would be for him to judge the right and wrong of the situation. You can think he's wrong all you want, but unless he thinks he's wrong, it really doesn't matter.
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Any problem I've had with HTC's customer support I've taken up with HiTech and have found him to be quite professional about how it was handled and to be extremely polite. What I haven't done is preceded the attempt with a "let's rally the bbs behind me" type of post in order to highlight the company's inadequacies.
Sorry to those feeling HT was out of line for replying like he did, but "the customer is always right" died with the invention of the internet. Now, the customer is usually a tard. Especially when they complain about prompt and accurate service.
MiniD
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HT Rocks!:aok
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Originally posted by LePaul
Ah here comes the style...pig piling on an upset customer...dude, you're better emailing direct. The cheerleaders will eat you alive.
Surely you are not suggesting there are any sycophants on this board? Where in heck would you get such a crazy notion?
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SOB,
I don't expect you to understand about responsibility. Just because it is Dale's company does not give him a right to act any he pleases to his customers. It's his responsibility to act professionally at all times as his actions reflect upon his company. Responsibility comes with the power, and Dales actions were inappropriate, though not something I wouldn't expect on this board, just not from the head of the company.
The customer isn't always right, in fact, 90% of the time they're either wrong or lying. It's still not my place to tell them that even though I have the authority and usually the desire. No matter what the medium used for business, customer service is an important part oftentimes more important than the product (i.e. insurance...you can't see or touch insurance, it's a service). HTC has had a good record with me, but this is a black mark on their record. With any luck Dale and Fullback have sorted this out privately and the only remaining posts will be the yammering of some of the whiny loudmouths on these boards.
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Originally posted by Golfer
Just because it is Dale's company does not give him a right to act any he pleases to his customers.
Yeah, it does.
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There are whiney lodmouths on these boards!!!???:eek:
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Golfer, the former Director of Communications in me would agree with you, especially if HTC was a large corporation. But it's not. What it is is a small company run by enthusiasts, for enthusiasts. Combat flight simulators are a niche product. The closest you will likely see to a corporate focus in this genre is, well… not many jump to mind. Where the $$$ are concerned this is a dormant, low upside niche compared to the mass appeal RPGs like that new Star Wars product. There seems to be more leeway in the boxed sim area, but I would still like to see IL2s numbers compared to GTA Vice City's, especially after the console port.
Were HiTech a corporate CEO (say for a company like EA) he would likely never respond in person to anything on a BBS. Someone like me (in my former life) would craft the appropriate response after my underling brought it to my attention, run it by him via e-mail, sign his name and give a sterile, easily dismissed reply post. However, rough edges and all, the community knows that HiTech himself reads the boards, cares about what is written and takes the time to respond. In this environment, IMO, that is preferable from a brand loyalty standpoint to the alternative. I would also, as a customer, rather see additional budgetary dollars spent on development vs. communications. As long as HTC delivers with both the product and a high level of customer service (generally lacking in today’s corporate environment) then HiTech’s response is a non issue and likely a net positive. Were HTC failing to deliver, then it becomes a different matter entirely. Just my usual waste the morning $.02. Plus, frankly, it’s just plain refreshing to see candor for a change.
Charon
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Sigh,to be honest,anyone with any problems with HT or HTC should e-mail them,NOT post it on the forums,you do that and you get what you deserve in my opinion.Im here to have fun and get a break from real life crap,the BBs aint the place for this kinda sht stirring.
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it's just a ploy to divert your attention away from the late release of ah2 :)
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Originally posted by Golfer
SOB,
I don't expect you to understand about responsibility. Just because it is Dale's company does not give him a right to act any he pleases to his customers.
Yes, it does. It's his company, and he is free to run it any way he wants to. Just as you, or any of his other customers, are free to decide that you are not being treated as you feel you should be, and to take your business elsewhere on the basis of that decision.
Fullback asked for his account to be cancelled. He didn't ask for his account to be cancelled at the end of the month, or at the end of the current billing cycle; he asked for it to be cancelled. If I had gotten that request, I'd probably have done exactly the same thing HTC did -- cancelled it as of the date of receipt. The response may have been more curt than I would have sent back, but without knowing what was going on there on that particular day, I have no basis upon which to render a judgement.
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Golfer:
The customer isn't always right, in fact, 90% of the time they're either wrong or lying. It's still not my place to tell them that even though I have the authority and usually the desire. No matter what the medium used for business, customer service is an important part oftentimes more important than the product (i.e. insurance...you can't see or touch insurance, it's a service). HTC has had a good record with me, but this is a black mark on their record. With any luck Dale and Fullback have sorted this out privately and the only remaining posts will be the yammering of some of the whiny loudmouths on these boards.
This statment is correct.
But dosn't apply to the sittuation.
Once a topic/complaint/whine/ what ever you want to call it is brought to a board not in the form of wanting somthing from us, i.e. somthing we could assist him in. But in the form of trying to notify everyone else about what he thought. We are no longer dealing with customer service, we now are dealing with a persone trying damage HTC.
There are many ways to deal with these issues, from locking a thread, removeing bbs privs, disscussing it , giving a very direct response to an issue as i am with you now. All these forms I have used in the past and which method I choose realy depends on the situation. When somthing in my view goes totaly over the top as in this post and the "dolt" post I choose to take a more outragous method.
As to customer service I belive that it starts with attitude from the top down. It's why when I'm in the office on week ends I answere the phone to help people. It's why if other people are busy in the office, I take the support calls. It's why I read this bbs to keep up on issuses. But please try to understand "whining" in a public forum covers more issues than just servicing that customer , because the people who have to read the "whining" are also customers and maitaining a decent level of suvility on the bbs is servicing those customers.
Imagine what your bussness would be like if all your customers talked to each other all the time.
HiTech
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Wow. That's amazing.
You had a chance to re think, make it better, and you blew it.
Golfer had it spot on. Its too bad you interpet it the way you did.
He didnt damage HTC, but you certainly changed my impression of you.
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Sometimes a customer/client is an bellybutton and not worth the trouble to satisfy.
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Golfer, I don't expect you to be able to form an argument without talking down to someone, but that's OK. You have to live with being you.
by Golfer:
Just because it is Dale's company does not give him a right to act any he pleases to his customers. It's his responsibility to act professionally at all times as his actions reflect upon his company.
So then, HE can't do as HE chooses because it might affect HIS company? Well now, that does make sense. I'm sorry I had the gall to contradict you. wow.
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Originally posted by Golfer
...First off, I hold a position with a top insurance company as a Claims Associate (adjuster) formerly a Claims Service Representative and Trainer....
SOB, you fool, you were supposed to be impressed into submission by his qualifications.
You dare not refute him again.
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SOB I in no way spoke down at anyone. I didn't call anyone names or declare anyone as many eloquently put it, a tard. I also have not been arguing with anyone.
To a simple mind one would think "his company, his rules" and that would suffice. What you've missed the whole time is just because he can, doesn't mean he should. I don't have the authority to fire him from his own company. Same way just because a police officer doesn't shoot someone they're issuing a speeding violation to. They can, but that doesn't mean they should. The same reason that we have not dropped a nuclear weapon in anger in going on 60 years. We could, we can, but that doesn't make us right if we do nor does it mean we should.
Restraint is oftentimes the greatest tool you can use when it comes to power, because as I've typed before, with great power comes great responsibility.
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on this one. The TOS is a written document, an agreement between HTC and the customer. It clearly states that the account goes away immediately. It further states that there are no refunds.
Was the confirmation polite enough? That's subjective. I would personally prefer the "no-frills" response to some smarmy "please come back again" statement, that I can get at any McDonald's.
shubie
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LOL!
We got an saying at work :
If this is all they complain about then we run the system pretty damn good.
:(
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Like I said before. wow.
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This gotta be one of those that HTC prints out and keeps on the top ten list hehehe!
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LePaul... you're looking for something to prove a point. I don't believe this is the thread you need to be looking at. Maybe try something else or quit looking and just leave.
Golfer... look at what extremes you had to use as analogies and then re-read the initial post. I feel people should use a different kind of restraint when deciding to nuke the world vs how to respond to someone complaining about prompt service. You've forgotten exactly what you were saying and are now more concerned with just being right.
MiniD
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Originally posted by Mini D
LePaul... you're looking for something to prove a point. I don't believe this is the thread you need to be looking at. Maybe try something else or quit looking and just leave.
MiniD
:rolleyes:
Maybe a Carnegie Course is in order.
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Game, Set, Match to HT
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I think Elfenwolf has hacked into HiTech's BB account. :)
Hey, I know the feeling, Dale. I used to drive a bus full of special needs children myself. It ain't easy.
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I used to drive a bus full of special needs children myself. It ain't easy.
Ya i drive one too, i do support for a company that has 70% women aged 45+
:(
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Restraint is oftentimes the greatest tool you can use when it comes to power, because as I've typed before, with great power comes great responsibility.
Game developers do hold such great powers. I just hope they don't flip out and kill somebody for opening a window like the ninjas who also have great powers.
I also don't think you put enough emphasis on how being sarcastic to a whiner is like cops killing speeders or a country using nukes just because they were angry. Its just as terrible with even graver consequences.
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This exchange reminds me of a boss I had some time ago. There was a lady who was unhappy with our company... The boss (who I remember was in a very bad mood that day) finnally said something to the effect of, "Just go away, there is nothing that I am going to do for you."
She replied that she was going to tell all of her friends about the service that she had just recieved. Put into words that I will never forget, he quickly stated, "Lady, if your friends are anything like you.. I don't want THEM here either!"
As far as this goes... One person has a product, one person is a customer. Perhaps the relationships that we develope with some of the other customers make this game seem like it is more than just something that we pay fifteen bucks a month for.
"goaly"
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"the customer is always right" died with the invention of the internet. Now, the customer is usually a tard.
sig material there :D
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hitech,
The entire point of my post has been twisted. The point was that the lack of response to my email gives a perception of rudeness. I would not have posted anything if I had a simple response to my email.
Not everyone lives in the U.S. and is able to phone HTC during your office hours so we use email. We don't have the benefit of hearing a voice. Your email response is hit or miss and this is something that HTC could be better at.
I did not posted it to 'damage HTC' and I have never been anything but civil. Sarcasm in print can be a dicey thing and your tendancy to shoot the messenger instead of objectively looking at the problem can come across as arrogant and rude to some.
Hey, you're not the only person running a business and working all hours. There are some things that I'm good at and things I leave to others because they are better at it than me. I think you're an excellent programmer and game developer, hitech, but let's just say that others may be a little better than you in communicating with customers. Skuzzy and the other staff are very helpful and professional.
Anyway, I've had enough of this thread. I dislike verbally sparring and you've made it very clear that you (as usual) are always right.
I like your new clothes, by-the-way... :D
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"All I really needed to know I learned from Kindergarten"
All I really need to know about how to live and what to do and how to be I learned in kindergarten. Wisdom was not at the top of the graduate-school mountain, but there in the sand pile at Sunday School. These are the things I learned:
~Share everything.
~Play fair.
~Don't hit people.
~Put things back where you found them.
~Clean up your own mess.
~Don't take things that aren't yours.
~Say your sorry when you hurt somebody.
~Wash your hands before you eat.
~Flush.
~Warm cookies and milk are good for you.
~Live a balanced life--learn some and think some and draw and paint and sing and dance and play and work every day some.
~Take a nap every afternoon.
~When you go out into the world, watch out for traffic, hold hands, and stick together.
~Be aware of wonder. Remember the little seed in the styrophoam cup: The roots go down and the plant goes up and nobody really knows how or why, but we all like that.
~Goldfish and hamsters and white mice and even the little seed in the styrofoam cup--they all die. So do we.
~And then remember the Dick-and-Jane books and the first word you learned--the biggest word of all--LOOK.
Everything you need to know is in there somewhere. The Golden Rule and love and basic sanitation. Ecology and politics and equality and sane living.
Take any one of those items and extrapolate it into sophisticated adult terms and apply it to your family life or you work or your government or your world and it holds true and clear and firm. Think what a better world it would be if we all--the whole world--had cookies and milk about three o'clock every afternoon and then lay down with our blankies for a nap.
And it is still true, no matter how old you are--when you go out into the world, it is best to hold hands and stick together.
~Robert Fulghum
All I really Need to Know I Learned in Kindergarten
PS… and please quit whining about your account being cancelled when you requested it.
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Pretty silly.
Please close my account - account deleted.
When I quit WB I never recieved a notification from them. The following month they took my money. So I sent them another email requesting the closing of my account..
The following month...they took my money. A somewhat more strident email resulted in no response..
..the following month...they took my money...
I posted on the AGW boards a question of what it took to keep Ien from taking my money..
They closed my account.
I never got an email. I never got a refund.
You got what you wanted promptly.
If there wasn't enough sugar on top ??
Think of it this way. I was billed what amounted to 75 bucks after requesting cancellation.
I didn't get an email thanking me, they just kept MY money.
You got what you requested.
It was taken care of.
Not seeing a problem.
Babwa Striesand might..
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Personally, I would rather be ignored that treated like ****-but that is just me.
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OK, everybody ignore Gadfly.
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This is so stupid it deserves NO response from anyone really:rolleyes:
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Well I hate to admit this but.....I totaly agree with Golfer. This guys just made a comment about how he "perceived" his response from someone he has been paying $$$ to for a long time. For this he was lambasted, humiliated, and basicly told not to ever come back!
I enjoy this game very much and the fact that I agree or disagree with fullback is NOW a secondary issue. The issue is that the CEO of a company we all pay monthly fees to has shown how he deals with "Customers" that disagree with the way he does something.
I must say that I see this company in a different light than I did when I logged off the game 30 minutes ago and my "respect" for its leadership is gone.
As for HTC....you have missed the point that fullback was trying to make entirely, because you are too busy showing your high and mighty attitude! His point was only....Please pay close attention....."that he felt a more personable response may have made him feel better about coming back". Nothing more. A suggestion that you should be thanking him for because if you dont listen to your customers, sooner or later, they go away. I am the 2nd CO for a squad of 53 members. We came here from Airwarrior and warbirds. Remember, every satisfied customer will tell 3 friends and every unsatisfied customer will tell 10.
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Ummm.... You might want to pull that link to freebirds. It's pretty tasteless to post it here or on AGW.
And...
I can't help but notice a subtlety in your post:
" This guys just made a comment about how he "perceived" his response from someone he has been paying $$$ to for a long time."
Actually, he made a request and received prompt service. He didn't like the flatness of the reply, then (after quitting) said HTC doesn't make it easy to be a customer. Seems to be a judgement... not a perception.
But then you say:
"For this he was lambasted, humiliated, and basicly told not to ever come back!"
Didn't see him lambasted, though ridiculed might be aplicable. It was a pretty stupid post. And... I didn't see a single occurance of "don't come back".
I mean it's not like you'd blindly champion someone while exagerating the response of the other side... right?
MiniD
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Nopoop... you gotta turn everything into a AH vs WB deal? Bastige. I'm tired of you and your ilk. Blue is a puke color, btw.
Next time I'm on the left coast I'm lookin' you up, dude.
And I'll buy the beers. :D
-Kekule
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A bit off topic I guess...
I don't know if it is actually true or not, but I read once Einstein was horrible at spelling. I still often wonder though how in the heck hitech keeps bugs out of code with those typing/spelling skills. Yikes, pretty awful!
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Originally posted by hitech
I appologize for prompltly deleteing your account per your email request. I also apologize for sending you a confermation that your account was deleted. I also apologize for not sending you the TOS aggrement before deleteing your account to make sure you knew that once deleted accounts are completed for the month.
I also apologize for not presonaly calling you to make sure you truly wished to delete your account, or if you were just having a bad day.
Once again realy sorry for deleteing your account, if in any way we can take longer in deleting your next account please let us know how, we would love to serve you better.
HiTech
We KNOW HT wrote this personally....not another person on the planet can possibly spell this badly:aok
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I'm glad my clients don't have a bulletin board where they can discuss everything from the quality of my product to the way I handle PR- no doubt I wouldn't have any clients left.
Fullback requested his account be deleted.
HiTech responds quickly, and sends a confirmation e-mail.
Fullback is slighted and feels he deserved more- A long walk with Dale on a beach where he might be calmed down, perhaps- so he posts a criticism over the way Dale handled his deleted account.
Dale reads it, thinks "WTF, I'm catching crap because my customer service is TOO responsive?" and responds with sarcasm.
And all the hens in the henhouse start cluck cluck clucking their disapproval.
As far as I'm concerned HTC is the most accessble, and responsive, Internet business I've ever dealt with. Criticize flight modeling, criticize graphics, but DON'T critize HTC's customer service.
Fullback, you have no complaints. If anything Dale was too kind in his response- You're lucky I don't work for HTC answering posts such as yours or I'd show ya some REAL sarcasm. ;)
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Come on. The guy has a point. Every account cancelling player should be given a pat on the back by HTC and depending on how loing they'd been a paying subscriber they should receive a BJ as well as either a Timex watch or a bottle of Opus One.
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Somewhere amongst all the fur flying I think somethings been overlooked....fullback didnt take the time to read the TOS or ASK how to accomplish his desired outcome. As someone who has...and will...continue to "walk away" from this cursed game:) I know the account deletion is instant. It's a pretty easily understood GUI.
Dale is LEGALLY obligated to follow his written TOS. Fullback decided to make this a public issue....not Dale. So far I don't think anyone has bothered to translate "dalespeak" into english....
"Don't let the door hit you in the ass....Dolt"
Is this politically correct...probably not....is it truely appropriate...probably not....is it Dale....damm right.
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Reply like that one from HT may work if the company is selling fuel in the middle of nowhere for local consumers but when a owner of a company with customers from all over the world (Is Fullback from Tokyo?) makes replies like that I'd say they should think about takeing some classes in the business school or hire a PR-person.
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Is Fullback from Tokyo
Close...right country. Well said Staga. Excellent use of an analogy, for some mine although on the absolutley correct premise, are too dramatic. The game isn't a National Lampoon's Vacation gas station, it is whether they like it or not a global enterprise and they should have the professionalism of such a business.
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Whew! Reading this thread all the way through in one sitting has plumb wore me out. The drama, the pathos, the angst! ......................I can't take it anymore....AAAAAHHHHHH!!!
I feel much better now.
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Hey Golfer, HiTech responded to an obviously baseless complaint with sarcasm. I find it incredulous some of you find fault with that and have taken the opportunity to publicly chastise HiTech for this supposed "slight."
Some of you have WAY too much time on your hands. :rolleyes:
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To drop my $.02 US which is worth nothing into this. The matter should have simply been handled via email between Fullback and HTC. They do respond and they do try to make you feel like a real person unlike some other online gaming companies.
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Originally posted by Reschke
To drop my $.02 US which is worth nothing into this. The matter should have simply been handled via email between Fullback and HTC. They do respond and they do try to make you feel like a real person unlike some other online gaming companies.
Uhm i believe this post was created because HTC did NOT respond to fullback's second request via email.
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Bout time to stick a fork in this one ain't it?
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In
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What exactly is the fascination with typing "in" on a thread that's expected to be locked?No offense intended, just don't get it.
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Imagine that you live in a town with 12 bakeries. 11 of them make bread that range in quality from OK to terrible. The 12th makes absolutely yummy bread. Are you not going to buy bread from the yummy bakery because sometimes their delivery trucks are a bit loud and rusty?
If everyone’s bread were exactly the same, a bakery might not survive if their delivery trucks were a bit loud and rusty. The yummy bakery, and HTC, CAN afford to piss off a few customers over some issues that are really nothing more than trivial.
If you think a shinier truck will make your so-so bread taste better, then by all means, enjoy.
eskimo
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What exactly is the fascination with typing "in" on a thread that's expected to be locked?No offense intended, just don't get it.
in x 2 :aok
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Ok, now I get it.
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Golfer what were your credentials again on defining what profesionalisim is when it comms to online gaming that you realy belive that you get to try lecture standards to us?
I've founded and built 2 of them as CEO.
Oh wait a min., your a customer, I realy shouldn't be debating or discusing anything with you because using your definition you must be right.
Man what was I thinking these last 10 years, this is easy, I should just do everything any one has ever told HTC to do, or asked us to do and ,walla an instant success.
And BTW if the issue were a response to an amail asking about why fullback didn't recieve an answer to an email about why he didn't get to play his last weeks. We never recieved one.
Funny thing is I answered the question of the imidiate account deletion in my first post.
And btw per your standards, how do you handle simple issues like cheating & hacking, crap they must be right to do it, and you wouldn't ever want to make those guys mad, heck what about the guys who wan't to use foul languange on line, man they are customers also.
Golfer, you havn't even begun to think about the issues involved, all you do is restate your belief that the customer is always right,and jumping on me, with out putting forth a resonable argument of how to handle community issues. To me you seem to like to lecture wrather than solve problems.
What it comes down to is that, yea I probably did jump on fullback a little hard for the situation. But that in no way makes you or his behavior exceptable.
HiTech
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And, you have the yummiest bread in town!
eskimo
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Hitech the only response necessary and I'm being very verbose is...
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Originally posted by loser
Uhm i believe this post was created because HTC did NOT respond to fullback's second request via email.
:(
I hate to do this but here goes. After reading fullbacks initial post in this thread again he states that he sent a single email asking to have his account cancelled. He then received one back saying it was done; BUT he was not "thanked" for his being a customer of HTC. Therefore I was just saying that maybe he should have gone through more private measures than posting on this board. So me, you and hundreds if not thousands of other flight sim dweebs could make our opinions on the matter known. If people would just bring a little thoughtfullness into these matters and hold off a second before posting then we wouldn't have 3 pages plus of post potato bickering going on.
Thanks! :aok
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Personally, I find HT's responses refreshing. Never having interacted with him in private (as fullback should have to begin with), I don't know if he's equally terse in personal communications, but this isn't a "man-to-man" conversation, here. This is a public forum and bringing this up is the same thing as if fullback had stood up in the middle of a crowded room, pointed at HT, and said "you hurt my feelings, you meanie."
I have no patience for people who feel they're entitled. Whether or not fullback deserved the rest of the month's play time is irrelevant, as he even said in his original post. He was unhappy with the way he was treated, and said so. HT responded.
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Wow, this stuff is sicker than daytime TV. :0)
I am new to the posting on boards thingy and I don't care about this subject anymore but I have two questions from a posting newbie.
#1.. Hitech why did you edit my original response and add your own line to my reply? I have read many posts with vulgar language and sick humor that made it to print, however my clean true comment to the cheerleaders was "deleted".
#2.. someone said I shouldn't have had a link to my squad web site at the end of my post, "which BTW is one of the things that was edited out of my post" however I see other links to squad pages and such on many other replies. Including a few in this subject posting. Could it be because I disagreed with you or is there something I should know?
Look I am not an HTC basher and have played almost if not 2 years here. I just simply disagreed with the response given to fullback. This is a public posting board where we are welcome to share our thoughts and feelings right? Or is this a board where if you say something not liked by management you are subject to having your post edited or even worse, be treated like a POS by the owner? Please let me know. I am trying to learn so someday I too can be a "Senior Member" Hehe FBRaptor
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It was probably edited out because your squad shares a name with a rather infamous product in online flight sims.
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HUH? :confused:
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I edited the post Raptor and removed the personal attack. They will not be tolerated.
To answer your question about this board. It is an HTC sponsored/run bulletin board. We have simple rules for posting here. Personal attacks do not lend anything to a discussion, so they are not allowed.
Bascially, it is about showing a modicum of decency, respect, and actually contributing to a discussion thread.
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Originally posted by FBRaptor
HUH? :confused:
You've named your squad after a russian group that felt they shouldn't have to pay for warbirds. So... they made their own server and distributed a "patch" that redirected Dale's program to go to their server for free. Basically, stealing someone elses code and ideas and trying to take their customers too.
MiniD
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Originally posted by Skuzzy
Bascially, it is about showing a modicum of decency, respect, and actually contributing to a discussion thread.
That can be a two way street. I don't see anything wrong a customer complaining about not getting what he paid for. If you have an account for fighter ace, you know when you delete your account, you still fly for the month you paid for.
I think the reaction to the customer is what should be edited. A simple explanation would have been polite. I do not see the benefits reaped by sarcasm.
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quote:
--------------------------------------------------------------------------------
Originally posted by hitech
I appologize for prompltly deleteing your account per your email request. I also apologize for sending you a confermation that your account was deleted. I also apologize for not sending you the TOS aggrement before deleteing your account to make sure you knew that once deleted accounts are completed for the month.
I also apologize for not presonaly calling you to make sure you truly wished to delete your account, or if you were just having a bad day.
Once again realy sorry for deleteing your account, if in any way we can take longer in deleting your next account please let us know how, we would love to serve you better.
HiTech
--------------------------------------------------------------------------------
Clearly, HT didnt write this response... His 5 yr old kid wrote it on HT's day off.... Darn those meddling kids!!
k
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Originally posted by Skuzzy
Your link was to an illegally run hack site of another product.
Actually, it's not. It is a website for a Aces High squad.
h
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Originally posted by Sixpence
I think the reaction to the customer is what should be edited. A simple explanation would have been polite. I do not see the benefits reaped by sarcasm.
I disagree- Fullback never asked for an explination, he used the Boards as a soapbox for an unfounded rant against HTC because the company did exactly what he requested them to do. If he wanted an explination there's procedures (like e-mail) in place for that, and HTC is known for answering e-mails promptly. No matter how HiTech would have reacted- from saying nothing to vanishing the thread- there's always that chorus of the Righteously Indignant who would have pointed fingers and chastized Dale.
my feelings are that if you sling mud in here then don't cry foul when someone flings it back, even if that someone is Dale. Man, some of you need to grow a tougher skin.I'm surprised some of you can handle getting shot in your chute if you can get this upset about nothing.
:rolleyes: :rolleyes:
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Anyone rermember the guy who was going to quit because of the in game user poll about which Airplanes should be modeled next?
-Sik
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Skuzzy...I didn't delve very deeply into the link, but it looked like it was just their squad page.
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This will be my last post, hitech - I promise.
- You did cancelled my account as I asked. I apologize for cancelling.
- I did not know it would be deleted immediately and thought it would be at the end of the subscription. I must apologize for being an idiot. I mistakenly thought that since newspapers, ISPs, magazines, even milk delivery will stop your service at the end of the subscription, HTC would also. My mistake.
- I did not read your TOS. A very sincere apology for this. I am truly a moron.
- I sent an email that asked, "Can my account be cancelled at the end of the subscription period instead of today?" and I never received a reply. My humble apologies, sir. I never should have asked such an impertinent question.
- I considered the lack of reply to the email, together with the curt, orginal reply from you, to be less than polite and not presenting a very good image for your company and posted it here. Boy, that was really stupid. I don't know what came over me.
- I clearly stated in the original post that nonreplies to email contributed to the poor impression. I apologize for creating so much confusion on this BBS by wrongly assuming that a turnip could understand the post. I now understand that all BBS posts should be written at a level appropriate for minerals, not vegetables. I'm sorry, my fault.
- I suggested that your company email response system could be improved. Whew, I really goofed here and must apologize for suggesting that anything could possibly need improvement. I beg your forgiveness.
- You sarcastically ridiculed me and now say that this was an 'explanation' for why accounts are deleted immediately. As well you should have. As a matter of fact, please do it again soon, and often.
- During your ridicule, you did throw the TOS in my face as the reason it was deleted immediately instead of simply saying that you have no mechanism to cancel at the end of the subscription period, or referring me to the site to do it myself (I had forgotten about this feature). Am I a moron or what? Can you ever forgive me? I should feel lucky to have not received a more scathing reply.
- You said my post was 'over the top' and that I was trying to 'damage HTC.' I apologize profusely for topping over and I apologize also for being so hot-headed, while sir has remained cool, calm and directed like a laser to clear up the issue without emotion.
- You said that my 'behavior was not acceptable.' I apologize for not meeting your standards of acceptable behavior.
- You now say that you did not receive my email. If sir had said this earlier, then perhaps this entire unpleasantness could have been avoided, but... it was in the first post and the scathing had already begun. I did rudely suggest your system is not infallible. It was not returned as undeliverable and so far, only HTC seems to have problems receiving my mail, but please accept my apology anyway.
- As far as I can tell, you still feel there is no need for a simple, objective look at how HTC responds to customer email. And that is the way it should be, sir! You are the boss, the buck stops here, ride 'em cowboy. Reminds me of stories by my grandfather when I was a lad. You need not change a thing - 'love it or leave it' is what I say. That's the way we've always done it. Carry on, sir.
I wasn't upset at the original mail, but this was the 3rd time out of a total of only 6 emails I've sent to HTC that I've gotten no response. I wanted to change my name and once sent 2 emails a week apart without a response before having to call at 3AM my time to get it done. But hey... I didn't whine about that. I've learned the error of my ways and understand that I should be grateful I didn't have to walk 30 miles in the snow with no shoes like most subscribers to hand-deliver those requests.
And thank you for relentlessly sharing the breathtaking stories of your exhaulted CEO-ship and your extraordinary 10 years of experience (how ever did you do it, sir?) and managerial powers so perfect and all-knowing in ways that we, mere mortal CEOs, could never imagine. Pardon my intrusion, but I've heard whispers that if a company ignores email, or doesn't have a response system that works well, while simultaneously berating customers caught in the loop of that system who try to point these things out... an impression of rudeness or arrogance may occur. And again, I apologize for being so rude as to point this out to you. Please don't scold me again.
So here is the final tally:
According to vast majority of minerals, HTC doesn't even need to think about improving anything - it's already nirvana, and I am but a whining, ungrateful, inappropriately behaving jerk.
You're the winner. Congratulations.
You have been awarded perk points.
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fullback,
I dont think its possible to write that better. Kudos to you sir! ;)
It is not a question of right and wrong. It is, however, a question of decency and being ability to restrain one’s own insecurities and continue to be professional.
k
AOM
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Unbelievable.
Customer gets what he asks for. Promptly. Then complains.
Being HiTech has gotta be hard work.
Thanks for the good work, HT.
HONK!
Gooss
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Man Fullback, you are a sarcastic bastard. I think I'm beginning to like you.
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Quick, someone find out why Fullbacks emails have not gone through before the mud starts flying again. I've already showered once this morning.
:rolleyes:
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Originally posted by SOB
Skuzzy...I didn't delve very deeply into the link, but it looked like it was just their squad page.
Oh. My apologies Raptor. Pulled the trigger to quickly. Thanks for pointing that out SOB.
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Originally posted by Airhead
I disagree- Fullback never asked for an explination, he used the Boards as a soapbox for an unfounded rant against HTC because the company did exactly what he requested them to do. If he wanted an explination there's procedures (like e-mail) in place for that, and HTC is known for answering e-mails promptly.
"Now, you're probably thinking, "Send another email and they'll open your account until the end of the month." I did that and received no reply. "
Again, I do not see why an answer filled with sarcasm is in need. Just explain that their policy is to cancel an account and not give a refund or give you what you have paid for. So you need to keep track of billing and cancel the day before, or you will be charged again and keep track for another month.
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Originally posted by Skuzzy
Thanks for pointing that out SOB.
You're welcome.
h
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Originally posted by Horn
You're welcome.
h
Ok Horn, you actually beat him to it. I just happen to catch that going backwards through the thread. Thank you as well.
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Originally posted by fullback
This will be my last post, hitech - I promise.
.....
- I clearly stated in the original post that nonreplies to email contributed to the poor impression. I apologize for creating so much confusion on this BBS by wrongly assuming that a turnip could understand the post. I now understand that all BBS posts should be written at a level appropriate for minerals, not vegetables. I'm sorry, my fault.....
- You sarcastically ridiculed me and now say that this was an 'explanation' for why accounts are deleted immediately. As well you should have. As a matter of fact, please do it again soon, and often.
- You said that my 'behavior was not acceptable.' I apologize for not meeting your standards of acceptable behavior.
And thank you for relentlessly sharing the breathtaking stories of your exhaulted CEO-ship and your extraordinary 10 years of experience (how ever did you do it, sir?)....
So here is the final tally:
According to vast majority of minerals, HTC doesn't even need to think about improving anything - it's already nirvana, and I am but a whining, ungrateful, inappropriately behaving jerk.
You're the winner. Congratulations.
You have been awarded perk points.
1st...pardon me for editing alot of the non relevent portions of your post....
1) You decided to post this issue on the BBS (and it HAS NOT been removed locked or otherwise interfered with)...you then attack those that happen to disagree with your perspective...I suggest a good long look in the mirror before throwing more rocks at your glass house.
2) Yes HT was sarcastic...he almost always is :)...however what he said is pretty simple...we did EXACTLY what he said he'd do if you ever decide to cancel...most of us who have posted HAVE had some issue/interface with the folks at Aces High...personally they've always done their best to meet me at least half way.
3) I'm not certain that HT said that your behavior was unacceptable (qoute out of context) as much as he said your goal was not to reolve a customer issue as much as to publically bash the company itself (on it's own forum)...personally I do agree with HT's comments in that regard.
4)This reponse had NOTHING to do with your post...it was directed at a seperate post within this thread...and was factually correct...exactly how many companies have you built. I'm on company #4 and I have an awful lot of respect for Dales accomplishments.
5) In close, in the above mentioned "CEO" post HT does begin to address the ongoing issues confronting him and tries to put this minor issue within the proper perspective...again I find your need to attack those to whom you originally pleaded your case to significantly errode your claim to the moral high ground.
In closing....
I certainly understand your resentment for having your account closed while you had "time on the clock". I recognize (and actually agree) with posting that thought on the BBS as an "FYI"...however your original post was a public attack and served no useful purpose. As someone who has travelled the world more than once I do have some (limited) understanding of cultural differences...obviously you feel that the initial correctness of your position allows a broader attack on an entity that "did you wrong". As you've found out in our culture that type of broadbased attack simply earns you a trip out to the woodshed.
This mineral...or am I a vegetable...wishes you all the best personally...I simply find your initial argument to be technically incorrect and your ongoing commentary to be no more "correct" than dales...although do spell better:)
hmmm....who debugs dales code...that must be one hell of ajob:):)
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Bottom line fullback ...
You should have taken any and all issues that you have/had with HTC privately. Once you posted your concern(s) on this BBS and made it public, is where it went into the chitter.
You posted publically hoping for public support and you got some, but you also got the opposite ... maybe this is what you were hoping for all along.
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Damnit. Too much channel flipping in here.....
Does anyone know if MIA got "lucky" ???
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quote:
_____________________________ _____________________
I appologize for prompltly deleteing your account per your email request. I also apologize for sending you a confermation that your account was deleted. I also apologize for not sending you the TOS aggrement before deleteing your account to make sure you knew that once deleted accounts are completed for the month.
I also apologize for not presonaly calling you to make sure you truly wished to delete your account, or if you were just having a bad day.
Once again realy sorry for deleteing your account, if in any way we can take longer in deleting your next account please let us know how, we would love to serve you better.
HiTech
_____________________________ _______________________
Why Hitech, that was very nice of you to personally reply!
You sweet talker you!!! LOL!
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Most of you, if not all of you, know I periodically have been editing posts to remove personal attacks. That practice will no longer be used.
So, as of this moment, I will just post in a thread when a personal attack occurs giving the original poster notice and time to edit and change the post themselves.
This is just letting you know.
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Fullback: The mistake was this.
I considered the lack of reply to the email, together with the curt, orginal reply from you, to be less than polite and not presenting a very good image for your company
"and posted it here." This is the issue.
Boy, that was really stupid. I don't know what came over me.
As to the CEO stuff that was directed at Golfer only do to HIS attitude.
And Fullback I do appoligize for upsetting you. You sound like a very polite person to me. " And since you can't since the tone of this, I am beeing sincer"
HiTech
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Something the players may not be aware of that should be considered here, when you deal with HiTech you are dealing with a person not unlike the average player in AH. Most companies have policies that include some standard response in cases like this. HTC may have this, but likely as not when HiTech personally responds he may do so spontaniously, and if he is busy at the time, curtly. Just a guess on my part, but I've seen it done in large businesses, so it's not unlikely HiTech would.
A followup email was sent, but not received. Most likely it was mistaken for the standard whines that certainly must cascade through the HTC mailbox. Few of us would argue that the volume of complaints HTC receives must be enormous... probably too many for a small compliment of employees to read, let alone respond to.
From personal experience (something HiTech must have learned by now), many times a player, especially a long term one, gets frustrated and quits out of emotion of the moment. When I have done so, I did it with substantial regret. After all, you are closing the door on something you have loved and has been a large part of your life for a long time. In such a case, players may hope in the back of their mind that HTC will say or do something to stop them, or at least express regret. It would be a fine policy for a large business to do this, but with the limited manpower probably won't happen at HTC... especially if HiTech fields the request when he's busy.
So a broken hearted player (an exxageration I know) brings it to the BB for solice. This time HiTech has some time on his hands and replies, further smushing the poor person's ego. It's an emotional product that HTC provides, so they should be prepared to deal with emotion.
It's about understanding folks... understanding of both HiTech and the customer. HTC can have standard policies and boiler plate responses, but we are privledged to interact with the guy at the top... the CEO that you normally only see when you are in major doodoo or when he is being hauled away for corporate fraud.
Being ready to give advice, and knowing that advising the customer is like jousting with clouds, I suggest to HiTech he not take things that are said here quite as seriously. Above all, do not conduct your business in the public eye. You claim the proper venue is email. So it is, but that should apply more to you than the customer. One you can control, the other not. To suggest your customers not use this BB to air their complaints is folly, like fighting the wind and the rain. Adopt a strict policy to deal directly with the customer and keep all such dealings private.
...or not, that's just me.
grizzly
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Being ready to give advice, and knowing that advising the customer is like jousting with clouds, I suggest to HiTech he not take things that are said here quite as seriously. Above all, do not conduct your business in the public eye. You claim the proper venue is email. So it is, but that should apply more to you than the customer. One you can control, the other not. To suggest your customers not use this BB to air their complaints is folly, like fighting the wind and the rain. Adopt a strict policy to deal directly with the customer and keep all such dealings private.
The best idea I've seen in this thread.
HiTech
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Someone laughs
Others breathe angrily
A tear is shed
A tounge in cheek
It all boils over
We clean up
We make a mess
A kick to the groin
A pat on the back
We're divided
We do not care
We go
We go play
We forget
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Sounds like it's time for a group hug... Who's in?
"goaly"
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>-------0--------<
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MAN! Some of you guys have too much time on your hands..hehe.
As to HT's response... please guys... in this game/bbs system, sarcasm IS the norm not the exception. Though his response MAY have been written in a reactionary, sarcastic way.. take it for just that! We all do it! And HT is human too.... If there was a true problem with this post, the string would already be closed. I am as sarcastic (OK, OK!! more than most!) as the next guy and always ready for some good verbal exchanges in the game, but I never let it fester... Lighten up... Get back to work!! (hehe, I'm self-employed).. finish the honey-do list and go play!
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Originally posted by Mini D
You've named your squad after a russian group that felt they shouldn't have to pay for warbirds. So... they made their own server and distributed a "patch" that redirected Dale's program to go to their server for free. Basically, stealing someone elses code and ideas and trying to take their customers too.
MiniD
LOL miniD thats too funny. But we have had the name Freebird$ since Air Warrior back in 1996. That is when our squad was originaly formed. Maybe they copied us :D
Thanks for the reply though, and the interesting story. How long did they get away with it? FBRaptor
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Originally posted by Mini D
You've named your squad after a russian group that felt they shouldn't have to pay for warbirds. So... they made their own server and distributed a "patch" that redirected Dale's program to go to their server for free. Basically, stealing someone elses code and ideas and trying to take their customers too.
MiniD
Jst say NO to Drugs:aok
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Do i have to post porn to get this **** closed?
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Originally posted by Maniac
Do i have to post porn to get this **** closed?
Please do :aok :D
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Originally posted by FBRaptor
LOL miniD thats too funny. But we have had the name Freebird$ since Air Warrior back in 1996. That is when our squad was originaly formed. Maybe they copied us :D
Thanks for the reply though, and the interesting story. How long did they get away with it? FBRaptor
Acutally... freebirds would have came out around the same time. "Named after" is a bad way to say it... "share the same name" would be more apropriate. But now... when there's a freebirds link, the apearance of something the community is more familiar with pops into mind.
MiniD
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Originally posted by Mini D
Acutally... freebirds would have came out around the same time. "Named after" is a bad way to say it... "share the same name" would be more apropriate. But now... when there's a freebirds link, the apearance of something the community is more familiar with pops into mind.
MiniD
And when I see Mini I think of small cars:aok
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Originally posted by Westy
Damnit. Too much channel flipping in here.....
Does anyone know if MIA got "lucky" ???
I'm guessing that mia will be getting unlucky. Anyone who posts to the AH BB looking for love life advice aint gonna get very far, for a few different reasons. :)
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Originally posted by mrblack
And when I see Mini I think of small cars:aok
Having stood next to MiniD at a public restroom I can assure you- his name has nothing to do with little cars. ;)
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Originally posted by Airhead
Having stood next to MiniD at a public restroom I can assure you- his name has nothing to do with little cars. ;)
I am not even going to ask you why you where looking at his naughty bits.
:D
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Is there anything to eat here? I'm starved.
DmdMax
Damned MKXX
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Just in case anyone is confused by golfer saying this
"First off, I hold a position with a top insurance company as a Claims Associate (adjuster) formerly a Claims Service Representative and Trainer."
I am Adjuster who flies MA SEA etc and am in no way associated with Golfer or his comments good or bad.
Just didnt want to get tarred with the same brush if people knew the name and made an assumption :D
Adjuster
56 Squadron "Firebirds"
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Anyone who's feeling would get hurt by HT's handling of this guys account closing, is in for a hard and tough life.
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What The H... This horse still alive?
DIE Horse, DIE!!! (Whack whack)
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It's not a matter of right or wrong. It's a matter of professional leadership. Treat your customers with contempt and they leave.
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Bring yer dirty washing to the BBs for all to see and you get what you deserve,he tried to stir the sht and HT bopped him for it,I say WTG HT.
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I agree with JOC! Because he'll slap me if i don't!
Save meeeee! :(
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Heh Rut..>
I didn't find Fullbacks position too unreasonable. What I read was him saying was gee.. I have been a loyal customer for a long time and I'm not sure but I get the feeling HT was treating me like trash just because I wanted to take a break.
HT could have put an end to it easily with a little bit of decency but instead he went out of his way to to prove his suspicions right and then some. Going out of your way to say ya, I'm a jerk so f off! will get you some support from some mentalitys but will hurt your relations with far more. Ironically, HT did far more to disparage his own company than anyone else could have done.
regards,
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Not to change the subject but......
How bout them Yankees :0) ouch, oof, bam, pop. Raptor
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Originally posted by FBRaptor
Not to change the subject but......
How bout them Yankees :0) ouch, oof, bam, pop. Raptor
I stopped watching after the play-off games. :(