Aces High Bulletin Board

Help and Support Forums => Help and Training => Topic started by: alskahawk on October 30, 2019, 07:48:52 PM

Title: Locked out.
Post by: alskahawk on October 30, 2019, 07:48:52 PM

 Locked out. Can't access my account with the new update. I don't remember my password and the email isn't working or it's on an old account I don't have access to.

Title: Re: Locked out.
Post by: FLS on October 30, 2019, 11:31:53 PM

Send an email to support@hitechcreations.com . Use a current email account.

Your password is in the login.cfg file in your settings folder unless you saved a change. Another reason to keep a backup copy of the settings folder.

Title: Re: Locked out.
Post by: alskahawk on October 31, 2019, 12:15:51 PM

Doesn't work in login. Gives me my login name, not pw

Title: Re: Locked out.
Post by: FLS on October 31, 2019, 01:17:04 PM

Sounds like it got erased when you first logged in after the update. The save password setting was unchecked by the update. If you don't have a backup copy of your settings folder call or email support.

Title: Re: Locked out.
Post by: alskahawk on October 31, 2019, 07:56:22 PM

 Got a reply to the email. did it. but it brings up a free account I had in the past. I'll need to call them tomorrow to work it out.

Title: Re: Locked out.
Post by: alskahawk on November 01, 2019, 05:15:48 PM

Fixed