Qwest- I need to vent

[ODBAL]

Qwest is without a doubt the most incompotent company I have ever dealt with.  Back in April I signed up for their broadband internet service that I was going to bundle with my DirecTV.  When my modem arrived I discovered (or remembered) that the home phone I was using was going directly through my cable modem.  I did not have a phone jack anywhere near my computer so there was no way I could use their service.  I immediately returned their equipment and all seemed well.  Soooooo here we are in October, for the past 6+ months I have called them and asked them to cancel my account.  They basically have hijacked my DirecTV account and nobody there can tell me why it took 6 months to finally cancel my account.  Of course they are Johny on the spot when it comes to sending me to a collection agency.  What a f***ing joke.  I am typing this while I am on hold with them (over 36 minutes in to my call and speaking waiting on my 4th transfer).  So do yourself a favor, don't do it!

[Denholm]

Thanks for the warning! Sounds like its time to call the BBB then call up the local lawyer.

[ODBAL]

Woo hoooo... Over one hour into my call and still getting jerked around!!!

[Denholm]

Consider mailing your local representative for a congressional. A company that does business in this fashion shouldn't be allowed to continue trade.

[ODBAL]

I will be doing all I can to make it known how these people do business.  Now an hour and a half into my call, Qwest transferred me to DirecTV.  DirecTv customer service conference called back to Qwest and has been hanging tight with me for over half an hour now.   Currently on hold while Qwest once again puts me on hold. DirecTV customer service has been great, to bad for them they hooked up with such a crappy company like Qwest.

[ODBAL]

So, after almost 2 hours on the phone this is how Qwest saw fit to resolve my problem.  They admitted that I paid $110.02, then admitted they have no idea what happened to it and tried to convince me that it had been remitted to my bank account, which it was not.  They told me I had to then call the collection agency because they had all my records.  Which makes sense to me, why would Qwest attempt to keep records of their own incompotency?  So basically I'm screwed for $110.00 by Qwest.  Apparantly I am not alone since many of my co-workers have shared their stories of unsatisfaction with them.  If you know anyone who is considering using Qwest please tell them they will regret it.  Hell, copy and paste this into an email and send it out to everyone you know if for no other reason than it will make me feel good.

Thanks!

[DiabloTX]

My AT&T account hasn't been much better.  12 months of nothing but billing mistakes and service outages. 

[Kuhn]

Ever heard of ACS. Worst phone company ever. The only one available here unless I go wireless. My service for up to 1 meg (up to because it's not guaranteed) cost as much as 5meg service with Quest.