losing host connection - ping done but I'm clueless - alittle help needed

[TnDep]

Did I ping the right website and if so is this what I need to show the cable guy?



Target Name: www.flyaceshigh.com
         IP: 12.193.161.229
  Date/Time: 3/27/2010 8:28:42 PM to 3/27/2010 8:30:48 PM

 1    2 ms    1 ms    1 ms    1 ms    1 ms  N/A     N/A       1 ms    1 ms    1 ms  [192.168.1.1]
 2  N/A       7 ms   10 ms    8 ms    9 ms  N/A     N/A       8 ms    8 ms    9 ms  [192.168.1.1]
 3   32 ms   10 ms  183 ms   11 ms    9 ms  N/A     N/A       8 ms    9 ms    9 ms  96-34-70-50.static.unas.sc.charter.com [96.34.70.50]
 4   36 ms    9 ms   12 ms   11 ms   10 ms  N/A     N/A      11 ms   12 ms   10 ms  96-34-71-153.static.kgpt.tn.charter.com [96.34.71.153]
 5   36 ms   14 ms   15 ms   16 ms   14 ms  N/A     N/A      13 ms   14 ms   14 ms  96-34-71-155.static.kgpt.tn.charter.com [96.34.71.155]
 6   29 ms   13 ms   15 ms   18 ms   16 ms  N/A     N/A      13 ms   13 ms   14 ms  96-34-71-180.static.kgpt.tn.charter.com [96.34.71.180]
 7   33 ms   27 ms   *       28 ms   28 ms  N/A     N/A      27 ms   29 ms   28 ms  96-34-71-71.static.kgpt.tn.charter.com [96.34.71.71]
 8   33 ms   27 ms   26 ms   29 ms   27 ms  N/A     N/A      28 ms   27 ms   38 ms  96-34-71-83.static.kgpt.tn.charter.com [96.34.71.83]
 9   40 ms   33 ms   34 ms   34 ms   33 ms  N/A     N/A      34 ms   32 ms   33 ms  96-34-71-181.static.kgpt.tn.charter.com [96.34.71.181]
10   36 ms   34 ms   35 ms   36 ms   34 ms  N/A     N/A      34 ms   33 ms   34 ms  bbr02spbgsc-tge-0-0-0-0.spbg.sc.charter.com [96.34.2.52]
11   59 ms   53 ms   54 ms   51 ms   54 ms  N/A     N/A      53 ms   70 ms   53 ms  dca-edge-18.inet.qwest.net [63.148.64.145]
12   59 ms   57 ms   56 ms   56 ms   55 ms  N/A     N/A      55 ms   54 ms   55 ms  dcx-core-02.inet.qwest.net [67.14.28.6]
13   76 ms   55 ms  174 ms   57 ms   54 ms  N/A     N/A      70 ms   54 ms   55 ms  dcp-brdr-02.inet.qwest.net [205.171.251.38]
14   66 ms   57 ms   54 ms   56 ms   56 ms  N/A     N/A      56 ms   54 ms   56 ms  [192.205.34.253]
15   86 ms   79 ms   76 ms   77 ms   75 ms  N/A     N/A      76 ms   74 ms   76 ms  cr2.wswdc.ip.att.net [12.122.134.170]
16   88 ms   73 ms   *       73 ms   75 ms  N/A     N/A      73 ms   72 ms   73 ms  cr1.attga.ip.att.net [12.122.1.173]
17   87 ms   77 ms   78 ms  129 ms   77 ms  N/A     N/A      77 ms   75 ms  102 ms  cr2.dlstx.ip.att.net [12.122.28.174]
18   87 ms   75 ms   75 ms   77 ms   75 ms  N/A     N/A      78 ms   90 ms   *      cr84.dlstx.ip.att.net [12.123.18.249]
19   92 ms   76 ms   77 ms   *       78 ms  N/A     N/A      77 ms   *       77 ms  [12.123.18.157]
20   97 ms   76 ms   78 ms   83 ms   78 ms  N/A     N/A      78 ms   77 ms   77 ms  [12.116.144.38]
21   94 ms   79 ms   78 ms   79 ms   78 ms  N/A     N/A      80 ms   78 ms   78 ms  beta.hitechcreations.com [12.193.161.229]

Ping statistics for www.flyaceshigh.com
Packets: Sent = 8, Received = 8, Lost = 0 (0.0%)
Round Trip Times: Minimum = 78ms, Maximum = 94ms, Average = 80ms

[The Fugitive]

first off you pinged the web server, not going to tell you much. Ping one of these addresses....

Axis vs Allies, Dueling, Early, Mid, Late War Blue Main Arena Server Address: 206.16.60.39
All WW1 Dogfight Arenas, Training, Late War Orange: 206.16.60.41
Special Events: 206.16.60.38


Next let it run for a bit. I set mine to ping once a second, and let it run for a minute or two. The wider band of time give a better picture of whats happening.

[TnDep]

k i pinged orange since thats where I'm losing alot of host connections

Target Name: N/A
         IP: 206.16.60.41
  Date/Time: 3/28/2010 1:32:19 AM to 3/28/2010 1:32:28 AM

 1    1 ms    1 ms    1 ms    1 ms    1 ms    1 ms    1 ms    1 ms    1 ms    1 ms  [192.168.1.1]
 2    9 ms    9 ms   10 ms    8 ms    8 ms    9 ms    8 ms    8 ms    9 ms    7 ms  [192.168.1.1]
 3    9 ms    9 ms    8 ms   10 ms   10 ms    9 ms    9 ms    9 ms    7 ms   10 ms  96-34-70-50.static.unas.sc.charter.com [96.34.70.50]
 4   10 ms   11 ms   11 ms   10 ms   10 ms   12 ms   14 ms   18 ms    9 ms   10 ms  96-34-71-153.static.kgpt.tn.charter.com [96.34.71.153]
 5   48 ms   14 ms   14 ms   *       15 ms   14 ms   14 ms   14 ms   13 ms   15 ms  96-34-71-155.static.kgpt.tn.charter.com [96.34.71.155]
 6   19 ms   14 ms   14 ms   14 ms   14 ms   14 ms   14 ms   14 ms   13 ms   16 ms  96-34-71-64.static.kgpt.tn.charter.com [96.34.71.64]
 7   27 ms   28 ms   27 ms   27 ms   28 ms   30 ms   31 ms   27 ms   26 ms   28 ms  96-34-71-73.static.kgpt.tn.charter.com [96.34.71.73]
 8   27 ms   28 ms   29 ms   27 ms   28 ms   28 ms   28 ms   27 ms   29 ms   27 ms  96-34-71-79.static.kgpt.tn.charter.com [96.34.71.79]
 9   32 ms   33 ms   32 ms   33 ms   33 ms   33 ms   33 ms   33 ms   34 ms   35 ms  96-34-71-183.static.kgpt.tn.charter.com [96.34.71.183]
10   33 ms   34 ms   35 ms   34 ms   34 ms   36 ms   37 ms   34 ms   32 ms   36 ms  bbr02spbgsc-tge-0-1-0-0.spbg.sc.charter.com [96.34.2.54]
11   53 ms   52 ms   53 ms   53 ms   51 ms   52 ms   56 ms   52 ms   51 ms   52 ms  dca-edge-18.inet.qwest.net [63.148.64.145]
12   53 ms   53 ms   52 ms   53 ms   53 ms   54 ms   54 ms   53 ms   54 ms   56 ms  dcx-core-01.inet.qwest.net [67.14.28.2]
13   56 ms   54 ms   94 ms   54 ms   54 ms   56 ms   58 ms   54 ms   54 ms   53 ms  dcp-brdr-02.inet.qwest.net [205.171.251.34]
14   54 ms   55 ms   93 ms   54 ms   55 ms   54 ms   54 ms  215 ms  190 ms   *      [192.205.34.253]
15   76 ms   77 ms   *       76 ms   77 ms   77 ms   76 ms   76 ms   78 ms   79 ms  cr2.wswdc.ip.att.net [12.122.134.162]
16   71 ms   72 ms   72 ms  102 ms   73 ms   74 ms   76 ms   72 ms   71 ms   73 ms  cr1.attga.ip.att.net [12.122.1.173]
17   75 ms   75 ms   75 ms   *       77 ms   75 ms   75 ms   75 ms   *       76 ms  cr2.dlstx.ip.att.net [12.122.28.174]
18  102 ms   99 ms   80 ms   86 ms   88 ms   81 ms   72 ms   *       72 ms   72 ms  gar23.dlstx.ip.att.net [12.122.138.157]
19   *       *       75 ms   *       *       77 ms   76 ms   75 ms   74 ms   74 ms  12-122-254-154.attens.net [12.122.254.154]
20   74 ms  112 ms   73 ms   84 ms   72 ms   74 ms   72 ms   72 ms   71 ms   73 ms  mdf001c7613r0004-gig-10-1.dal1.attens.net [63.241.193.18]
21   71 ms   72 ms   72 ms   72 ms   72 ms   72 ms   72 ms   72 ms   73 ms   71 ms  [206.16.60.41]

Ping statistics for 206.16.60.41
Packets: Sent = 10, Received = 10, Lost = 0 (0.0%)
Round Trip Times: Minimum = 71ms, Maximum = 73ms, Average = 71ms

[The Fugitive]

You still only ran it for 9 seconds, not a good sampling. Picture a couple of people holding their finger in front of you an inch away from your eye, seconds go by and then you blink. Just as you blink one of them poke you in the eye. Who did it? Odds are much better that after getting poked in the eye 20 times you would know which one was doing it....if you weren't blind yet  

Same holds true for these ping plots. The longer you run it, the better the chance you'll spot where the problem is.

oh and back on topic.... each of those "*" are bad.

[TnDep]

I run it for about 1min 1/2 but when I go up to edit then copy as text it's only giving the last 10 pings.

[The Fugitive]

take a screen shot of it and post the picture, tho what you have posted might be enough for Skuzzy to pick at.

[TnDep]

http://www.mediafire.com/?cn3wtww3umy

heres a picture of ping plotter that I run for a few minutes

[gyrene81]

14   54 ms   55 ms   93 ms   54 ms   55 ms   54 ms   54 ms  215 ms  190 ms   *      [192.205.34.253]

That looks like the start of most of your problems...I think it belongs to ATT could be Qwest it's between the two.

ATT is causing a lot of breakdowns, not sure if they are upgrading equipment or what but seems like every tracert I've see that shows a hop to an ATT asset, it's messed up.

[TnDep]

I have Charter Cable internet so I'm not sure why these At&t keep coming up but line 14 and 18 both show at&t and in different locations. So take this information and call Charter out to my house or whats my next step?


Line 14OrgName:    AT&T Services, Inc.
OrgID:      ATTSE-Z
Address:    Enterprise IP Group
Address:    c/o John M Nelson
Address:    240 N Meridian Street
Address:    Room 280
City:       Indianapolis
StateProv:  IN
PostalCode: 46204
Country:    US

Line 18OrgName:    AT&T WorldNet Services
OrgID:      ATTW
Address:    200 S. Laurel AVE.
City:       MIDDLETOWN
StateProv:  NJ
PostalCode: 07748
Country:    US

k i pinged orange since thats where I'm losing alot of host connections

Target Name: N/A
         IP: 206.16.60.41
  Date/Time: 3/28/2010 1:32:19 AM to 3/28/2010 1:32:28 AM

 1    1 ms    1 ms    1 ms    1 ms    1 ms    1 ms    1 ms    1 ms    1 ms    1 ms  [192.168.1.1]
 2    9 ms    9 ms   10 ms    8 ms    8 ms    9 ms    8 ms    8 ms    9 ms    7 ms  [192.168.1.1]
 3    9 ms    9 ms    8 ms   10 ms   10 ms    9 ms    9 ms    9 ms    7 ms   10 ms  96-34-70-50.static.unas.sc.charter.com [96.34.70.50]
 4   10 ms   11 ms   11 ms   10 ms   10 ms   12 ms   14 ms   18 ms    9 ms   10 ms  96-34-71-153.static.kgpt.tn.charter.com [96.34.71.153]
 5   48 ms   14 ms   14 ms   *       15 ms   14 ms   14 ms   14 ms   13 ms   15 ms  96-34-71-155.static.kgpt.tn.charter.com [96.34.71.155]
 6   19 ms   14 ms   14 ms   14 ms   14 ms   14 ms   14 ms   14 ms   13 ms   16 ms  96-34-71-64.static.kgpt.tn.charter.com [96.34.71.64]
 7   27 ms   28 ms   27 ms   27 ms   28 ms   30 ms   31 ms   27 ms   26 ms   28 ms  96-34-71-73.static.kgpt.tn.charter.com [96.34.71.73]
 8   27 ms   28 ms   29 ms   27 ms   28 ms   28 ms   28 ms   27 ms   29 ms   27 ms  96-34-71-79.static.kgpt.tn.charter.com [96.34.71.79]
 9   32 ms   33 ms   32 ms   33 ms   33 ms   33 ms   33 ms   33 ms   34 ms   35 ms  96-34-71-183.static.kgpt.tn.charter.com [96.34.71.183]
10   33 ms   34 ms   35 ms   34 ms   34 ms   36 ms   37 ms   34 ms   32 ms   36 ms  bbr02spbgsc-tge-0-1-0-0.spbg.sc.charter.com [96.34.2.54]
11   53 ms   52 ms   53 ms   53 ms   51 ms   52 ms   56 ms   52 ms   51 ms   52 ms  dca-edge-18.inet.qwest.net [63.148.64.145]
12   53 ms   53 ms   52 ms   53 ms   53 ms   54 ms   54 ms   53 ms   54 ms   56 ms  dcx-core-01.inet.qwest.net [67.14.28.2]
13   56 ms   54 ms   94 ms   54 ms   54 ms   56 ms   58 ms   54 ms   54 ms   53 ms  dcp-brdr-02.inet.qwest.net [205.171.251.34]
14   54 ms   55 ms   93 ms   54 ms   55 ms   54 ms   54 ms  215 ms  190 ms   *      [192.205.34.253]
15   76 ms   77 ms   *       76 ms   77 ms   77 ms   76 ms   76 ms   78 ms   79 ms  cr2.wswdc.ip.att.net [12.122.134.162]
16   71 ms   72 ms   72 ms  102 ms   73 ms   74 ms   76 ms   72 ms   71 ms   73 ms  cr1.attga.ip.att.net [12.122.1.173]
17   75 ms   75 ms   75 ms   *       77 ms   75 ms   75 ms   75 ms   *       76 ms  cr2.dlstx.ip.att.net [12.122.28.174]
18  102 ms   99 ms   80 ms   86 ms   88 ms   81 ms   72 ms   *       72 ms   72 ms  gar23.dlstx.ip.att.net [12.122.138.157]
19   *       *       75 ms   *       *       77 ms   76 ms   75 ms   74 ms   74 ms  12-122-254-154.attens.net [12.122.254.154]
20   74 ms  112 ms   73 ms   84 ms   72 ms   74 ms   72 ms   72 ms   71 ms   73 ms  mdf001c7613r0004-gig-10-1.dal1.attens.net [63.241.193.18]
21   71 ms   72 ms   72 ms   72 ms   72 ms   72 ms   72 ms   72 ms   73 ms   71 ms  [206.16.60.41]

Ping statistics for 206.16.60.41
Packets: Sent = 10, Received = 10, Lost = 0 (0.0%)
Round Trip Times: Minimum = 71ms, Maximum = 73ms, Average = 71ms

[Skuzzy]

Your issues start in hop #5 within Charter's network.  The number of routers changing in Charter's network indicate they are either working on a problem, or they have a problem.  In either case, they are the only ones who can answer the question.

Just know the first contact at Charter is only going to test your local Internet connection and they will tell you every thing is fine.  You have to get your problem escalated to Tier 2, or higher support before you will get someone who might actually be able to help.

There also appears to be a problem on the return trip from the server back to you.  I'll run some traces to find out what is happening there.

The gateway from Qwest (not sure why they are in the loop, this look suspect to me) to AT&T also appears to be overloaded.

Overall, I strongly suspect some routing issues are involve here, unless Charter is dumping its Tier 1 connections to the Internet and buying connectivity from QWest now.  That would tell me Charter is in serious financial trouble.

[TnDep]

Thanks Skuzzy, I'll set up a appointment with Charter and show him these print outs.  I'll let you know what they say.

[doc1kelley]

Thanks Skuzzy, I'll set up a appointment with Charter and show him these print outs.  I'll let you know what they say.

I believe you are not understanding what the Skuzzymeister is advising.  You have to be FORCEFUL in your dealings with these internet tech support reps!  The first contact is going to blame everything on somebody else as they have no clue what they are doing and are probably in India or Taiwan.  You have to advance the contact to the next tier of support or higher before you get somebody that even understands what the problem is.  The bottom line is that you have to keep demanding to be bumped up to the next level (tier) of support and make yourself a pain in the first rep's buttocks until he/she/it gives up and bumps you to a more qualified person to talk to.  This is what globalization has done to us and it's only going to get worse and not better.

All the Best...

    Jay
 awDoc1

[TnDep]

I believe you are not understanding what the Skuzzymeister is advising.  You have to be FORCEFUL in your dealings with these internet tech support reps!  The first contact is going to blame everything on somebody else as they have no clue what they are doing and are probably in India or Taiwan.  You have to advance the contact to the next tier of support or higher before you get somebody that even understands what the problem is.  The bottom line is that you have to keep demanding to be bumped up to the next level (tier) of support and make yourself a pain in the first rep's buttocks until he/she/it gives up and bumps you to a more qualified person to talk to.  This is what globalization has done to us and it's only going to get worse and not better.

All the Best...

    Jay
 awDoc1

Ya Jay I figured I was already going to get the run around.  Appointment time was at 1 today and I was working and couldn't make it here but my brother came by for me and let him in.  Of course everything looked fine and he left.  I talked to my brother and I said "what he left" grrrr chase him down so he did.  I talked to him for 15 min over the phone and discussed the problems and he said right off that charter don't support gaming and I said that's because you have a lot of packet losses (laughter) just being honest.  He gave me his personal cell and he's suppose to come back tomorrow.

I'm kinda clueless when it comes to this stuff so if you could give me some ammo to use when he arrives I'd appreciate it.  I pinged again just because I figured the more the better for you all to evaluate so here it is

Target Name: N/A
         IP: 206.16.60.41
  Date/Time: 3/29/2010 6:48:35 PM to 3/29/2010 6:48:44 PM

 1    1 ms    1 ms    1 ms    1 ms    1 ms    1 ms   33 ms    1 ms    1 ms    1 ms  [192.168.1.1]
 2    8 ms    9 ms    9 ms    8 ms    8 ms   *       *        9 ms    8 ms    8 ms  [192.168.1.1]
 3    8 ms    8 ms    9 ms    8 ms    8 ms  975 ms    8 ms    8 ms   21 ms    8 ms  96-34-70-50.static.unas.sc.charter.com [96.34.70.50]
 4   13 ms   11 ms   21 ms   11 ms   10 ms   *       10 ms   11 ms   10 ms   11 ms  96-34-71-153.static.kgpt.tn.charter.com [96.34.71.153]
 5   14 ms   14 ms   14 ms   14 ms   14 ms   *       13 ms   14 ms  134 ms   14 ms  96-34-71-155.static.kgpt.tn.charter.com [96.34.71.155]
 6   14 ms   14 ms   14 ms   14 ms   14 ms   *       14 ms   14 ms   14 ms   14 ms  96-34-71-64.static.kgpt.tn.charter.com [96.34.71.64]
 7   27 ms   27 ms   28 ms   28 ms   28 ms   *       27 ms   28 ms   31 ms   27 ms  96-34-71-73.static.kgpt.tn.charter.com [96.34.71.73]
 8   27 ms   27 ms   27 ms   28 ms   28 ms   *       27 ms   27 ms   *       27 ms  96-34-71-79.static.kgpt.tn.charter.com [96.34.71.79]
 9   32 ms   35 ms   33 ms   33 ms   34 ms   *       32 ms   32 ms   33 ms   32 ms  96-34-71-183.static.kgpt.tn.charter.com [96.34.71.183]
10   35 ms   32 ms   33 ms   33 ms   34 ms   *       35 ms   33 ms   33 ms   33 ms  bbr02spbgsc-tge-0-1-0-0.spbg.sc.charter.com [96.34.2.54]
11   51 ms   53 ms   52 ms   52 ms   53 ms   *       52 ms   52 ms   54 ms   52 ms  dca-edge-18.inet.qwest.net [63.148.64.145]
12   52 ms   53 ms   54 ms   53 ms   54 ms   *       53 ms   53 ms   53 ms   53 ms  dcx-core-01.inet.qwest.net [67.14.28.2]
13   77 ms   55 ms   58 ms   54 ms   56 ms   *       67 ms   54 ms   54 ms   53 ms  dcp-brdr-02.inet.qwest.net [205.171.251.34]
14   58 ms   56 ms   55 ms   55 ms   55 ms   *       55 ms   57 ms   72 ms   54 ms  [192.205.34.253]
15   75 ms   78 ms   77 ms   76 ms   78 ms   *       78 ms   77 ms   78 ms   76 ms  cr2.wswdc.ip.att.net [12.122.134.162]
16   73 ms   73 ms   71 ms   73 ms   73 ms   *       72 ms   72 ms   72 ms   72 ms  cr1.attga.ip.att.net [12.122.1.173]
17   74 ms   77 ms   76 ms   76 ms   76 ms   *       77 ms   75 ms   76 ms   76 ms  cr2.dlstx.ip.att.net [12.122.28.174]
18   71 ms   73 ms   72 ms   72 ms   72 ms   *       72 ms   72 ms   72 ms   72 ms  gar23.dlstx.ip.att.net [12.122.138.157]
19   75 ms   98 ms   *       79 ms   76 ms   *       75 ms   75 ms   75 ms   75 ms  12-122-254-154.attens.net [12.122.254.154]
20   80 ms   *       73 ms   73 ms   73 ms   *       72 ms   73 ms   74 ms   72 ms  mdf001c7613r0004-gig-10-1.dal1.attens.net [63.241.193.18]
21   74 ms   90 ms   71 ms   73 ms   73 ms  323 ms   72 ms   72 ms   74 ms   73 ms  [206.16.60.41]

Ping statistics for 206.16.60.41
Packets: Sent = 10, Received = 10, Lost = 0 (0.0%)
Round Trip Times: Minimum = 71ms, Maximum = 323ms, Average = 99ms

[Tigger29]

This is a resource not a lot of people know about... I was having flaky internet issues for awhile too so I posted my problem here: http://www.dslreports.com/forum/charterdirect

He worked with me.. asked for some info while it was acting up... a couple of days later it was mysteriously fixed on its own... I'm guessing they had some server issues on their end that got resolved (but I did get a new(er) modem out of the deal).

You'll have to create an account for that website, but it's free...