Any Ideas? Or Wait & See?

[thndregg]

I thought I might start again in the appropriate forum.

For the past two weeks, this has been what my internet has looked like. I absolutely cannot play longer than 10 minutes without getting kicked out. I sought help from Qwest, naturally. And, of course, they saw no problem overall. I was informed however that there was a repair ticket open somewhere in my local area. Congestion apparently has become an issue now that folks are jumping on the DSL bandwagon out here in the sticks. Malheur Bell, the local telephone company, closed last year when Qwest took over. So much for local help.

Before all this, my freshly-built computer (thanks Flayed1), network to my DSL modem, the modem itself, and the line on out worked perfectly. I have NO phone, NO filter, NO other PC's attached.
There was a streak of inclement weather some time ago, but that has since passed. My sister, mom, and brother (all live very nearby) have complained as well that internet service has taken a dump. I would imagine their ping would look similar to this.




I suppose I'm typing this out to just to air my grievance. I'm out of ideas, and so I suppose I will wait & see if this lasts another two weeks. Good thing I've got a lot of outside work to do.

[Chalenge]

Not sure whats going on this week but AT&T DSL at least for a week now has been having issues with constant service dropouts all over the SE U.S.

[thndregg]

Update: Well, who'd a thunk it?-- Qwest's Boise office e-mailed me, and I was able to reply to them and attach a similar image to what I have above- as in "stick that in your pipe & smoke it".
I wasn't quite that rude , but I was happy I was able to show them my problem. I'll be checking in later today during lunch.

[thndregg]

Tonight's fresh ping results, suckage as usual in country-bumkin land.




Thank you very much, Qwest.

I will be out of the game indefinitely.

[Chalenge]

Unfortunately the guy you need is Skuzzy who I think is out for this week... but it looks like this might even be on your end. Maybe the dsl modem died (it happens) or your router took a hit during the bad weather you had.

[WMLute]

I had a similar problem w/ DSL and it was my modem.

You need 'em to send a tech out to check all your lines and replace your modem.

Also...  What happens when you ping elsewhere?

Find another I.P. to ping and see if you get similar results.

[TequilaChaser]

not sure if you have done this or not, but all modems regardless if dial-up, DSL, ADSL, Cable etc........ all at times need firmware updates, and it is wise to reset them / reboot them ( I prefer to reset/reboot them at least every 1 to 3 months )

and if you have had storms, power outages, etc in your area. as others have mentioned you could have had an electrical spike run in on the phone line, or cable, or in the incoming line thru the modem and it might have even hit your onboard ethernet adapter or add-on internet Lancard adapter....

have you troubleshot each of these different scenarios?

very possible a modem reset, a firmware update could solve your problem..... hopefully it will....

good luck, hope this helps.....

[thndregg]

I think we got-er fixed! It was most definitely Qwest's issue. My brother (Flayed1), sister, and my mom all were having problems nearly identical to my own. We collectively complained to Qwest.

This looks MUCH better!

[Skuzzy]

Also note, if you are behind a router, make sure you try powering off the router, leaving it off for a minute or so, then turning it back on.

[thndregg]

Thanks, Skuzzy. That was one of the things I did repeatedly with my modem/router.

[Skuzzy]

Thanks, Skuzzy. That was one of the things I did repeatedly with my modem/router.

Good man.  Always the first thing to do, because if you have to call the ISP, that is exactly what they are going to ask you to do first.  Not too surprisingly, it actually solves a lot of problems right off the bat.