Author Topic: speed issue.... (Read 556 times)

maxxius · « **on:** April 03, 2005, 09:59:19 PM »

my dad just bought this pc
http://h10025.www1.hp.com/ewfrf/wc/product?product=450177&lc=en&cc=us&dlc=en&lang=en&cc=us

since he is not pc savy i took it home with me to set it up properly

this perticular pc was too come with a AMD Athalon 64 3300+@2.4ghz
1600 mgz FSB

THE THING IS WHEN I LOOK ATR THE SYSTEM INFO..UNDER GENERAL TAB it shows it has the above said prossesor but only at 1.81ghz

is it just me lookin at it the wrong way? is this not the same thing?

or is this the wrong prossesor?
look at the link above and look at the specs 2.4 and 1.8 is a big diff....

StarOfAfrica2 · « **Reply #1 on:** April 03, 2005, 11:28:33 PM »

Hehe, another unlucky one gets the shaft by HP/Compaq.

Complain. Loudly. They'll give you a new one.

Pray your hard drive functions on the new one.

tapakeg · « **Reply #2 on:** April 04, 2005, 12:02:55 AM »

someone will explain this better than me but it's not a con.

I have a 2400, thought it would be 2.4 when i start up it get the 1.8 as well.

I run sandrasoft and it even says 2400 at 1.8

Sorry i can't explain better than this, but it's normal.

Tapakeg

RELIC · « **Reply #3 on:** April 04, 2005, 12:12:24 AM »

Ummmm does AMD even make a 3300 speed 64 bit processor for that socket? The 3400 cpu is rated at 2.4, but don't think I have ever seen a 3300. Either way, get ahold of HP and don't let up on them until they cough up a 3400 or refund your money and shipping costs. Some companies will train a CSR to just drag things out until you get tired and go away. If you are persistant they will generally cave if they are in fact in the wrong. Be sure to document EVERYTHING just in case you have to take legal action - IE screen prints of webpages, names and dates of who you talked to, etc.
My guess is someone screwed up when they typed in the stats on the webpage but keep in mind that is not your mistake.
Good luck.

Siaf__csf · « **Reply #4 on:** April 04, 2005, 12:47:01 AM »

My computer shows 264Mhz and it's a 3700+.

CPU speed doesn't always display correctly because of speedstep/cool&quiet systems.

SkyWolf · « **Reply #5 on:** April 04, 2005, 06:46:38 AM »

Quote

Originally posted by RELIC
Ummmm does AMD even make a 3300 speed 64 bit processor for that socket? The 3400 cpu is rated at 2.4, but don't think I have ever seen a 3300.

Athlon 64 3300+ is supposed to be a Jan of 2005, socket 754, Newcastle Core, 2.4 GHz 12x with a L2 of 256KB. I've never seen one either.

Woof

Schutt · « **Reply #6 on:** April 04, 2005, 07:09:03 AM »

And the report programs and system info show at which speed the processor is running. Sometimes a 2.4GHz Processor is running at 1.8 GHz because it is switched to that by the motherboard.
If the motherboard bios is to old or set manually it will do so, maybe look in the bios and check if it is set to automatic detection of the processor or just switched to lowest multiplier.

Chances are also that they put in the wrong processor. But youll find out just bug their hotline and if its a hotline where you have to pay make sure to charge em for it.

StarOfAfrica2 · « **Reply #7 on:** April 04, 2005, 01:47:02 PM »

First, the 3300 is an OEM processor. You wont see one for sale anywhere. Retail versions are even numbers (2800, 3000, 3200, 3400, etc.) This is what I was told anyway, who knows.

As for the CPU itself, he stated that Windows shows it as a 3300 running at 1.8Ghz. Right processor. Wrong speed. Somehow its been underclocked. And knowing how poor HP quality control is, it could be undervoltage, it could be set to the wrong FSB speed, it could be a hardware deficiency, or it could be several other things that could have gone wrong at the factory.

I am not exaggerating when I say I've lost count of how many friends and acquaintances have brought me HP's with "setup problems" to fix, only to find out the parts are junk. I've seen 20 GB hard drives with as much as 300 MB of bad space on them, missing parts of the OS, incomplete restore software, one that had a burned out motherboard right out of the box, several with flaky memory or CPUs (though honestly the majority of problems are with the hard drives having physical bad areas). OTOH, my wife has an older HP with a P3 850 and 256 MB of RAM AND runs WinME. She never has a problem with it. I keep waiting for it to die ( and it finally is), but only after years of faithful service. So there's good ones too. I've seen far more junk ones though than good ones.

eagl · « **Reply #8 on:** April 04, 2005, 03:41:37 PM »

It could be the cool-n-quiet, definately. If they enabled the power saving and heat limiting features, then windows will only read the speed that the cpu was running at the instant that windows measured it.

Get cpuid and see what it says. It updates in near real-time so you can see what it reads with no load and with multiple programs running.

humble · « **Reply #9 on:** April 04, 2005, 03:51:02 PM »

The bottom line is simple, you bought a system and it should work at spec right out of the box. You shouldnt have to play with it at all. Call Tech support and have them walk thru the settings with you. If in fact it was somehow "underclocked" they can fix that for you right then. If they cant (or wont) ask for a RMA so you can return it. If they dont give it to you ask for your ticket# (they should give it to you when you 1st call)...ask for a second level supervisor and ask for RMA #) {get names of folks you talk to}.

If supervisor doesnt give you RMA call credit card company and dispute the charge. Friend of mine did the above and not only was the charge removed...but the CC company instructed him to keep the product in question (plasma TV). This is becoming such a problem that some of the CC companies are apparently coming down real hard on retailers (on line especially) who have patterns of abuse with returns of damaged/defective/"mislabeled" products....

maxxius · « **Reply #10 on:** April 06, 2005, 08:03:46 AM »

Quote

Originally posted by eagl
It could be the cool-n-quiet, definately. If they enabled the power saving and heat limiting features, then windows will only read the speed that the cpu was running at the instant that windows measured it.

Get cpuid and see what it says. It updates in near real-time so you can see what it reads with no load and with multiple programs running.

i used cpu-z and it shows that it runs at 1.81/ 800mgz
when its suposta run at 2.4 and at 1600mgz

if someone told me how to take a snapshot of my screen id post a pic here to show the diff.....

i did call support. after talking with 5 wanna be techs, these morons, could not tell me why there was that much difference in cpu speed, and why in bios it shows as 2400ghz but windows shows 1.81.
they also could not explain why in my other pc( also HP) THERE WAAS NO SUCH DIFFREFENCE

also i installed ah2 on this presario......installed a video card from the other pc and i tryed to play ah...... this puter was slower than my other one and my hp runs at 1.5ghz (athalon 1800+)

oooohh and nevermind the ghosting on the wanna be LCD monitor that came with this sh*t box

i was disapointed with this new comps performance

maxxius · « **Reply #11 on:** April 06, 2005, 09:06:43 AM »

here is the spec page:

http://www.hp.com/cgi-bin/cposupport/ccsearch/iseek_redir?lang=en&display_lang=en&rnk=1&pname=Compaq%20Presario%20SR1365CL%20Desktop%20PC&pid=450177&qry=specification&ctflag=&stype=pn&ctry=us&tmv=0&plc=&ptype=consumer&url=http://h10025.www1.hp.com/ewfrf/wc/document?lc%3Den%26cc%3Dus%26docname%3Dc00280723%26product%3D450177%26dlc%3Den%26lang%3Den&spname=Compaq%20Presario%20SR1365CL%20Desktop%20PC

CPU-Z ReportCPU-Z Report

CPU-Z version 1.28.1.

CPU(s)
Number of CPUs1

NameAMD Athlon 64 3300+
Code NameNewCastle
SpecificationAMD Athlon(tm) 64 Processor 3300+
Family / Model / SteppingF C 0
Extended Family / ModelF C
Brand ID4
PackageSocket 754
Core SteppingDH7-CG
Technology0.13 µ
Supported Instructions SetsMMX, Extended MMX, 3DNow!, Extended
3DNow!, SSE, SSE2, x86-64
CPU Clock Speed1808.4 MHz
Clock multiplierx 9.0
HTT Bus Frequency200.9 MHz
L1 Data Cache64 KBytes, 2-way set associative, 64 Bytes line size
L1 Instruction Cache64 KBytes, 2-way set associative, 64 Bytes line
size
L2 Cache256 KBytes, 16-way set associative, 64 Bytes line size
L2 Speed1808.4 MHz (Full)
L2 LocationOn Chip
L2 Data Prefetch Logicyes
L2 Bus Width128 bits

Mainboard and chipset
Motherboard manufacturerASUSTek Computer INC.
Motherboard modelSalmon, 1.04
BIOS vendorPhoenix Technologies, LTD
BIOS revision3.04
BIOS release date10/29/2004
ChipsetSiS 760 rev. 2
SouthbridgeSiS 964 rev. 36

Memory
DRAM TypeDDR-SDRAM
DRAM Size512 MBytes
DRAM Frequency200.9 MHz
FSB:DRAMCPU/9
CAS# Latency3.0 clocks
RAS# to CAS#3 clocks
RAS# Precharge3 clocks
Cycle Time (TRAS)8 clocks
Bank Cycle Time (TRC)11 clocks
DRAM Idle Timer16 clocks
# of memory modules1
Module 0Micron Technology DDR-SDRAM PC3200 - 512 MBytes

Software
Windows versionMicrosoft Windows XP Home Edition Service Pack 2
(Build 2600)
DirectX version9.0c

here is the spec page for the other pc i got
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&lang=en&cc=us&product=77585&dlc=en&docname=bph07372
amd 1800+@1.47ghz......
it seems that this pc runz faster than it is advertized
and here is the cpu-z report:

CPU-Z version 1.28.1.

CPU(s)
Number of CPUs1

NameAMD Athlon MP
Code NamePalomino
SpecificationAMD Athlon(TM) XP 1800+
Family / Model / Stepping6 6 2
Extended Family / Model7 6
PackageSocket A
Core SteppingA5
Technology0.18 µ
Supported Instructions SetsMMX, Extended MMX, 3DNow!, Extended
3DNow!, SSE
CPU Clock Speed1532.9 MHz
Clock multiplierx 11.5
Front Side Bus Frequency133.3 MHz
Bus Speed266.6 MHz
L1 Data Cache64 KBytes, 2-way set associative, 64 Bytes line size
L1 Instruction Cache64 KBytes, 2-way set associative, 64 Bytes line
size
L2 Cache256 KBytes, 16-way set associative, 64 Bytes line size
L2 Speed1532.9 MHz (Full)
L2 LocationOn Chip
L2 Data Prefetch Logicyes
L2 Bus Width64 bits

Mainboard and chipset
Motherboard manufacturerASUSTeK Computer INC.
Motherboard modelA7V-VE, REV 1.xx
BIOS vendorAward Software, Inc.
BIOS revision3.02
BIOS release date03/20/2002
ChipsetVIA Apollo KLE133 (VT8361) rev. 0
SouthbridgeVIA VT82C686 rev. 40
Sensor chipVIA 686A/B

Graphic InterfaceAGP
AGP Statusenabled, rev. 2.0
AGP Data Transfert Rate2x
AGP Max Rate4x
AGP Side Band Addressingsupported, enabled
AGP Aperture Size64 MBytes

Memory
DRAM TypeSDRAM
DRAM Size768 MBytes
DRAM Frequency133.3 MHz
FSB:DRAM1:1
DRAM Interleave4-way
CAS# Latency3.0 clocks
RAS# to CAS#3 clocks
RAS# Precharge3 clocks
Cycle Time (TRAS)6 clocks
# of memory modules2
Module 0Smart Modular SDRAM PC133 - 256 MBytes
Module 1AMD SDRAM PC133 - 512 MBytes

Software
Windows versionMicrosoft Windows XP Home Edition Service Pack 2
(Build 2600)
DirectX version9.0c

as you can see from therse reports that my pavilion 521c runs faster than what the spec page shows
this puter is not overclocked at all i have never messed with any settings
but the presario sr1365cl is running at a slower speedthan what it shows on the spec page

can any one explain to me why???

maibe i dont know what im looking at and maibe i just misunderstand the info i got....

Kev367th · « **Reply #12 on:** April 07, 2005, 12:54:53 AM »

Model Number Frequency L2 Cache Packaging
4000+ 2.4 GHz 1 MB 939-pin

3800+ 2.4GHz 512KB 939-pin

3700+ 2.4GHz 1MB 754-pin

3500+ 2.2GHz 512KB 939-pin

3400+ 2.4GHz 512KB 754-pin

3200+ 2.0GHz 1MB 754-pin
3200+ 2.0GHz 512KB 939-pin

3000+ 2.0GHz 512KB 754-pin
3000+ 1.8GHz 512KB 939-pin

Going by this yours should be at 2.2Ghz, so your multiplier is wrong. In your report it says it is at 9.0, it should be 11.0

Check your multiplier setting in the BIOS, or find an updated BIOS.

Siaf__csf · « **Reply #13 on:** April 07, 2005, 01:15:13 AM »

Quote

i was disapointed with this new comps performance

This is why there have been so many threads with warnings not to buy brand computers.