What was it Moggy said back in the old Airwarrior days? They could get everyone laid, and someone would still complain.
One of the joys of working with delinquent kids is they all think they can run a better program then those of us who have been doing it for 20+ years. Guess what. You are on my turf, the rules and expectations are what they are and they aren't going to change. There's the door.
Obviously there's a consequence good or bad for people's actions.
I'm surprise Hitech and company even take the time to respond.