Unusual customer service experience

[Becinhu]

After several years away and with AH3 here I am making plans for a return. So in the process of pricing a new computer to replace the old beast I pulled my x52 out of storage. Rudder pedals work great, throttle and stick seem in order.....cable that connects the throttle and stick is missing. My first thought is great add $250+ to the rebuild for a new stick.

I decided to try and contact saitek on the slim chance I could order a replacement cable. I emailed tech support on Saturday. I get a response on Monday (automated due to holiday) that the ticket has been forwarded to the warehouse to see if they have parts available. I figure in a couple of weeks I'll get told tough luck. In my email today is a response I never expected. Not only do they have the cable but it has already shipped to me free of charge. Above and beyond....never thought that would happen.


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[GScholz]

 

[Wiley]

Cool!  Just for future reference, or if you ever want an extension, it's a standard PS/2 cable, available pretty much anywhere that sells electronics.

Wiley.

[Becinhu]

Good to know. But I don't hold much faith in my local electronics stores. Even the local Best Buy is a joke.


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[Meatwad]

Lost mine a long ago for the x52 from stick to throttle, bought a basic ps/2 cable on ebay for 2.50 including shipping and it works just fine. Plus I ordered a longer one since the original was a little on the short side