I know there are a few of you people running around like Niedermeyer in 'Animal House' screaming "ALL IS WELL - ALL IS WELL!" Fact is, this IS buggy software, and yes they are doing their best to resolve the situation - I understand that.
It's crazy to flame people for complaining about it! People are paying a subscription fee, and as customers they have a RIGHT to complain. I am sure that the HTC crew would rather hear a number of complaints so that they can fix it rather than have a great number of people simply sneak out the back door quietly.
I am positive that my system is in top shape for the hardware and software installed. I have had CTDs and massive stutters (freeze frames), some lasting as long as 5 seconds. Somehow even though i have no folder customization, my cache folder keeps being reset to "Read Only" attribute, as well as a number of my .cfg files are randomly setting themselves to "Read Only". Clearly, this IS a bug, and has been posted as such.
I am a network administrator and also write minor applications (certainly far less complex that this game) for internal use by my company, so I am aware of the processes they must go through to track down the bugs - I don't envy their position.
But get off of the backs of those who are complaining, it is percisely because of these same complaints that the game will be fixed quicker. (The squeaky wheel always gets the oil) I do not have any of these problems playing IL2, Warbirds or WW2OL. I am confident that they will be resolved, but anyone who is paying for the service has every right to complain.