Mighty I had to fire 1 of my customer service girls the other day for the same stuff... I could honestly care less if they use the net to just mess around for a lil bit but I was begining to have huge problems with this girl playing on yahoo instant messenger all day. I had warned her 3 times to stop using it at work, mainly because it drains the bandwidth and I know she has plenty of work she can be doing but she thought it wasn't a big deal. Another problem I was worried about is that my IT people in north carolina would find out she's just playing on the net all day, that would make me look bad as a manager, so I just had enough of it and canned her. I don't understand how people will put internet usage above there work, she just lost 5 years of hard work and raises all becasause she wouldn't stop playin on the net... god i hate people lol