Author Topic: AH II won't run.... (Read 319 times)

Neubob · « **on:** May 06, 2006, 03:15:30 PM »

Every time I click on the destktop icon, the computer begins to go through the processes of loading the game, then, after a few seconds, it just up and quits, apologizing in case some data was lost. I can't get it to run at all, and this is the second time I've totally removed the program and re-installed it. Some thing every time...

I know may not be enough information to diagnose the problem, but does anyone have any idea what I might do? I've got a 128 graphics card.

Panzzer · « **Reply #1 on:** May 06, 2006, 03:28:17 PM »

Not nearly enough information... At least for me, I can't help you with that.

What graphics card, what drivers? Might be a driver related issue if your computer otherwise meets the system requirements (I'm sure I've seen those somewhere).

How about this: Click Start - Run - type in "dxdiag" (without quotes), click the display tab, you'll see your adapter and driver information from there. If you can give those, it'd be easier to figure out where the problem is.

Hope you'll get it sorted out.

JBA · « **Reply #2 on:** May 06, 2006, 09:22:03 PM »

I have the same problem, A quick flick of the screen and then nothing.

JBA · « **Reply #3 on:** May 07, 2006, 09:14:54 PM »

reinstalled Graphic drivers,,,ya now it works,,,but I lost the password for online play..

I'll email support for that.

Schatzi · « **Reply #4 on:** May 08, 2006, 02:02:57 AM »

Try running a DirectX Diagnosis (in windows task bar: START > RUN > tape in dxdiag and hit Enter. Wait till its done its check, then "save all info" to text file. Post the first third of the resulting TXT file here or send it to Skuzzy via email.

This will give us more info about your system specs and drivers..... we might be able to spot the issue.

JBA · « **Reply #5 on:** May 08, 2006, 08:46:31 AM »

All Greek to me:eek:

System Information
------------------
Time of this report: 5/8/2006, 09:35:07
Machine name: JOHN-YZGVIYD8RP
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 1 (2600.xpsp2.050301-1526)
Language: English (Regional Setting: English)
System Manufacturer: MICRO-STAR INC.
System Model: MS-6758
BIOS: Version 1.00
Processor: Intel(R) Pentium(R) 4 CPU 2.60GHz
Memory: 512MB RAM
Page File: 194MB used, 1055MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0b (4.09.0000.0902)
DX Setup Parameters: Not found
DxDiag Version: 5.03.0001.0902 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: The file smwdm.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 2: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: RADEON 7000
Manufacturer: ATI Technologies Inc.
Chip type: Radeon 7000 (QY)
DAC type: Internal DAC
Device Key: Enum\PCI\VEN_1002&DEV_5159&SUBSYS_003A1002&REV_00
Display Memory: 64.0 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Gateway EV700
Monitor Max Res: 1280,1024
Driver Name: ati2dvag.dll
Driver Version: 6.13.0010.6015 (English)
DDI Version: 8
Driver Attributes: Final Retail
Driver Date/Size: 12/24/2001 17:34:06, 196480 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 12/24/2001 17:33:38, 372352 bytes
Device Identifier: {D7B71EE2-1219-11CF-CD64-3020A2C2CB35}
Vendor ID: 0x1002
Device ID: 0x5159
SubSys ID: 0x003A1002
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: SoundMAX Digital Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_8086&DEV_24D5&SUBSYS_75801462&REV_02
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: smwdm.sys
Driver Version: 5.12.0001.3538 (English)
Driver Attributes: Final Retail
WHQL Logo'd: No
Date and Size: 12/19/2002 17:48:48, 539008 bytes
Other Files:
Driver Provider: Analog Devices
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 100, 48000
Static/Strm HW Mix Bufs: 33, 32
Static/Strm HW 3D Bufs: 33, 32
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): Yes
Registry: OK
Sound Test Result: Not run

Description: Modem #0 Line Playback (emulated)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID: 1
Product ID: 81
Type: Emulated
Driver Name:
Driver Version:
Driver Attributes:
WHQL Logo'd:
Date and Size:
Other Files:
Driver Provider:
HW Accel Level: Full
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
Description: SoundMAX Digital Audio
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: smwdm.sys
Driver Version: 5.12.0001.3538 (English)
Driver Attributes: Final Retail
Date and Size: 12/19/2002 17:48:48, 539008 bytes
Cap Flags: 0x41
Format Flags: 0xCCC

Description: Modem #0 Line Record (emulated)
Default Sound Capture: No
Default Voice Capture: No
Driver Name:
Driver Version:
Driver Attributes:
Date and Size:
Cap Flags: 0x20
Format Flags: 0x0

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
SoundMAX Digital Audio, Software (Kernel Mode), Output, DLS, Internal
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
SoundMAX Wavetable Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: Not run

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Logitech WingMan Force 3D USB
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC283
FF Driver: C:\WINDOWS\System32\WmJoyFrc.dll
FF Driver Date: 4/12/2005 19:09:50
FF Driver Version: 4.60.0345.0000
FF Driver Size: 159744 bytes

Poll w/ Interrupt: No
Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x24D2
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 8/29/2002 08:00:00, 51968 bytes
| Driver: usbd.sys, 8/29/2002 08:00:00, 4736 bytes
|
+-+ Logitech WingMan Force 3D USB
| | Vendor/Product ID: 0x046D, 0xC283
| | Location: WingMan Force 3D
| | Matching Device ID: usb\vid_046d&pid_c283
| | Service: HidUsb
| | OEMData: 03 00 08 10 07 00 00 00
| | Driver: hidusb.sys, 8/17/2001 14:02:20, 9600 bytes
| | Driver: hidparse.sys, 8/17/2001 14:02:08, 23680 bytes
| | Driver: hid.dll, 8/29/2002 08:00:00, 22528 bytes
| | Driver: hidclass.sys, 8/29/2002 01:32:42, 34560 bytes
| | Driver: WmJoyFrc.dll, 4/12/2005 19:09:50, 159744 bytes
| |
| +-+ Logitech WingMan Force 3D USB (HID)
| | | Vendor/Product ID: 0x046D, 0xC283
| | | Matching Device ID: hid\vid_046d&pid_c283
| | | Service: WmFilter
| | | OEMData: 03 00 08 10 07 00 00 00
| | | Driver: WmFilter.sys, 4/12/2005 19:21:32, 22240 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 8/29/2002 08:00:00, 51072 bytes
| Driver: kbdclass.sys, 8/29/2002 08:00:00, 23424 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 8/29/2002 03:46:42, 38024 bytes
| Driver: kbdclass.sys, 8/29/2002 08:00:00, 23424 bytes
|
+ PS/2 Compatible Mouse
| Matching Device ID: *pnp0f13
| Service: i8042prt
| Driver: i8042prt.sys, 8/29/2002 08:00:00, 51072 bytes
| Driver: mouclass.sys, 8/29/2002 08:00:00, 22016 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 8/29/2002 03:46:42, 38024 bytes
| Driver: mouclass.sys, 8/29/2002 08:00:00, 22016 bytes

----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.0000.0900)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.0000.0900)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.0000.0900)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.0000.0900)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.0000.0900)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.0000.0900)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.0000.0900)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.0000.0900)

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK

-------------------
DirectPlay Adapters
-------------------
DirectPlay8 Modem Service Provider: HSP56 MicroModem
DirectPlay8 Serial Service Provider: COM1
DirectPlay8 Serial Service Provider: COM2
DirectPlay8 Serial Service Provider: COM4
DirectPlay8 TCP/IP Service Provider: NetZero - IPv4 -

-----------------------
DirectPlay Voice Codecs
-----------------------
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s

Skuzzy · « **Reply #6 on:** May 08, 2006, 09:52:12 AM »

JBA, I see two sound cards. This is going to cause problems.

You should update the video card drivers to version 4.12 Catalysts. Do not use the Catalyst Control Center. Use the ATI Control Panel.

The sound card driver for the SoundMAX card/chip is quite old. You should check for a later update of that driver.

JBA · « **Reply #7 on:** May 09, 2006, 10:15:45 AM »

Quote

Originally posted by Skuzzy
JBA, I see two sound cards. This is going to cause problems.

You should update the video card drivers to version 4.12 Catalysts. Do not use the Catalyst Control Center. Use the ATI Control Panel.

The sound card driver for the SoundMAX card/chip is quite old. You should check for a later update of that driver.

thanks I'll get the drives updated,,,I don't see the "two" sound cards, can you point them out please.

then what do I do about it? I don't have to "cards'" installed?

Schatzi · « **Reply #8 on:** May 09, 2006, 04:09:59 PM »

Not sure about the two "cards" either, but could it be you have onboard sound AND a sound card? (you can disable the onboard in BIOS).

Another thing i just noticed.... Sound HW Acceleration should be 75%, not full....

Skuzzy · « **Reply #9 on:** May 09, 2006, 04:34:36 PM »

The "Modem #0 Line Playback (emulated)" is the second sound card. Why Windows insist on installing a sound driver for this device is beyond me, but it will cause problems.