The Dutch soldiers were responsible for protecting the refugees from their racial enemies. Genocide reports were common, hence the need in the first place for soldiers to protect them.
Witnesses say that the soldiers laughed at a Muslim woman begging for protection as she was dragged to a bus. Serbian men grabbed the more attractive women and carried them to a building and locked the doors.
Don't be naive enough to believe that 'nobody knew it was going to happen'. Sheesh.