I was told i would be helped by a member on the HTC team to figure out this problem. Obviously no one on the forum has got a clue thats why they havent replied.
Easy Drako. HTC do a great job of supporting the game and as explained it is a public holiday for them. Some more information would be useful like whether you are using a router? have you enabled the ports on your routers firewall for AH to use?
Here are some points from Skuzzy's help post.
1) Make sure you have MAC broadcasting enabled in your router. This keeps your ISP from having to rediscover your Ethernet MAC address. If you do not have this enabled, and your ISP's router has to go through discovery you will get switched from UDP to TCP/IP by Aces High due to lost packets.
2) If you are on a network with a dynamic IP and the ISP expires the lease forcing your router to get a new IP address, you will again be switched to TCP/IP from UDP by Aces High due to lost packets and you will probably lose your connection to the servers.
3) If your router or cable/dsl modem is connected to your computer through a USB port, you can expect to lose UDP a lot, as well as unreliable connections to the servers overall. You should have this device connected to an Ethernet port or unreliability will result.
If you have NAT enabled on your router, UDP may not work at all, as there are problems with some versions of firmware in routers that keep them from handling UDP in the translation tables, and this becomes worse with more computers on your LAN.