I hope that the majority would feel better about changes that impact their favorite form of online entertainment if they were more informed about how these changes can help the game/company prosper.
I would have thought so to, but on this issue we informed everyone as we did the split, and many many times after. But we are not really speaking about should we inform people, and in some ways you are setting up a straw man argument.
There have been times when we have let the community choose and disused changes (See country balancing & ENY issues where it was discussed prior and adjusted per what the community asked) it made no difference in complaints.
There have been times when we have implemented systems and then explained at the same time why we made the change. Look back to the original post when we did split arenas, we made a long post of why the change was made. The reasons have not changed at all since that time, and the out come of the change has shown that the change was needed.
So doc, what would you do when you DIRECTLY inform a person of the reasons for a change, he claims you did the change for a different reasons, and then you DIRECTLY inform THAT SAME PERSON again that what he claims is not an issue, and he one more time claims that you are not telling the real reason you made a change and that what he states (i.e. tech issues) is the real reason for the change?
HiTech