A8 jaraxl and Shreck dont get in a Tizzy over this. I am just suggesting how I think this can be better done. Never mind the pedantry over spell check etc. I have some experience and I thought I would share it.
Like I said earlier I wish HTC well.
I was suprised I got upset over this as I regularly have to deal with this sort of situation so Identified the missing element.
"Here is the latest patch, there are likely to be some temporary issues, please report them via (link or address) and we will resolve them as soon as we can, thanks for your patience and continued support"
I regularly have these problems in my businees and when it happens I tend to straw poll the support people. They tend to me more customer orientated but they are trained to be and High Tech is a small show that I really hope prospers.
Now please fellas no more vitriol. No more "your the kind of person this and that": we have all had bad experiences with people who are so far this way or that but I think if you read my last posts I am a pretty reasonable sort of chap and dont deserve these generalisation heaped on, I wish you both well and please take it easy. BTW something is overiding my spell check in Vista maybe I should call microssoft and give them a hard time. No matter what I say they will probably remain prioffesional and impersonal but not attend anywhere as quickly as HTC