my issue started back in April when I purchased an entirely new...and premium system from them. the kid who took the order told me it came with vista...and right away I told him that I'd rather PAY...to "step down" to XP...because I was not interested in Vista.
He then told me..."no worries...we'll be upgrading you...free...to Windows7 when it's released in October. so from April through Oct I enjoyed all the bugs that are well associated with vista..including but not limited to reloading aces high every time I wanted to play..as well as my joystick and headset. it kept losing file associations and it was everything it was purported to be.... a crap OS with major issues.
but..I sweated it out....and when October came...then mid October came..and I finally called Dell to ask them about my upgrade......they stated my particular system was
"not eligible for a Window7 upgrade". Thats when I got pissed. this went on and on for three weeks...with all calls ending in "there is nothing we can do, sorry"..even after telling them time and time again that the I was told differently at the point of sale. finally..I got tired of talking to people in the Philippines and called dell direct in texas..and complained vigorously to their PR Dept...knowing they could not help me...but that they would get me in contact with some high ranking somebody who could....and that's exactly what happened. They actually pulled the tapes of my purchase call and found out the kid who took care of my order in April did the same thing to 7 other people. It was apparently the first day of this deal...and I was told he was not informed in time. So be it.
They set it up so I could return the entire system..and be credited in full for my payment. that was great...but that certainly wasn't enough..because not only would I have to back up all my files and whanot...but wait 4 to 6 weeks for my new system. and I did not feel that them simply offering me the chance to return the system...would mitigate me for all my lost time and efforts.
That set off a whole new chain of negotiations...and finally after dealing with some rather high ranking cat ..they agreed to give me the Black Friday price, plus plus...on a very sweet sytem...basically saving almost 2/3rds off the retail price. I upgraded the Ram heavily since it's a 64..got their best vid card..and a nice new i7 dual core processor....and a hell of a deal on a new laptop...and also a new CPU for our kitchen computer..that is very tiny and compact...so I upgraded our entire home..for what I feel is a very good price...and now I'm waiting for it all to arrive.
I'm quite stoked about getting this ZinoHD for the kitchen..and replacing the old big CPU with this little guy..which are very powerful for their size..and not too expensive at all
