Thanks AT&T... Dumb bast****

[Widewing]

Thank you AT&T. For nothing. AT&T announced via email 3 days ago that users of Worldnet Service would have to find another web host service by March 15th as they were discontinuing web hosting. That same day they deleted my web pages. Over 100,000 words of text, 450 photos.

Their response to my indignation was, "Sorry, it was a mistake. Unfortunately, we can't recover them."

If AT&T was the only phone company on earth, I'd rather use two soup cans and string to communicate than ever give them another nickel.

I have backed up all of the web pages... Nonetheless, AT&T has once again shown their incompetence.

Quite honestly, I really don't have any desire to spend the hundreds of hours required to build a new site.


My regards,

Widewing

[Spikes]

Wow...way to jump onto the Failboat att!  Never liked them .

[trax1]

Yeah AT&T suck, switched to there phone service about 2 years ago, I quickly switched back the following month, cost me some more money but I wanted out of that crappy service, customer service was a joke.

[Widewing]

Yeah AT&T suck, switched to there phone service about 2 years ago, I quickly switched back the following month, cost me some more money but I wanted out of that crappy service, customer service was a joke.

I really resent having to talk to some guy named Saurav in Bangalore, India in an attempt to get an answer as to why AT&T screwed up. I have a Beagle sitting here that has a better understanding of spoken English. I had to ask for someone who didn't need a phrase book to have a conversation.




My regards,

Widewing

[Babalonian]

If I find a telecommunications or cable company that I like, I'll be sure to let ya know.

AT&T Is horrible for telephone or internet service though, overpriced too.  My parent's actualy dropped them for their house line and via Time Warner (another company that has its weak points) finaly converted from standard cable TV to digital TV and picked up their landline-through-cable.  They arleady had high-speed internet and standard cable TV, but with all the services they can provide through just your cable line (phone, internet and TV) and their package deals, my parents are now saving over $30 more if they had kept AT7T and things the way they were with TW.

About a month or so after I convinced my parents into that (I've had a TW phone/internet/TV package since I moved out on my own), they convinced my grandparents to drop their AT&T for a DSL and landline phone package from I think Verison, they're now saving $20 a month and finally moved up in the WWW from the AOL 56k era.

I know with Verison and our office (they're our phone and ISP), we have a "buisness" account with them (so you probabley pay a little higher rate), and they handle support calls with a higher level of customer service than if I were calling from home.  When I call them in regards to the office, I always get through quickly to a very american sounding young (but knowlegable) person.  Typicaly I talk to them for 5-10 minutes, wait 5-10 minutes more as they go bug someone in their network/server department, and then that's it, they reset whatever connection/switch on their end.  About 3-4 months ago our email completely stopepd working here at the office.  They ended up merging our old mailserver with a new one, but a port we were using for the old server hadn't been opened up yet on the new one.  Took about 10 minutes from making first contact until they had some server jockey fix the problem....  honestly, if 20-40 extra bucks a month on "buisness" rates gets you that level of imporved customer service, all residential customers should just pitch in an extra $10 for the better service, but instead we get stuck with a level of customer service that barely speaks our own language.

[CptTrips]

GAK!

You had me scared until you said you had backups.

I'm sure there are a million options, but I've really liked http://www.webhost4life.com/.

And no, I don't work for them. 

 ,
Wab

[AKHog]

Just wondering, if you have everything backed up why will it take you hundreds of hours to build a new site?

[MORAY37]

I really resent having to talk to some guy named Saurav in Bangalore, India in an attempt to get an answer as to why AT&T screwed up. I have a Beagle sitting here that has a better understanding of spoken English. I had to ask for someone who didn't need a phrase book to have a conversation.

(Image removed from quote.)


My regards,

Widewing

Capitalism at work.  Ain't it spectacular?

I am sorry for your experience.... that is complete BS.  I'm glad to hear you had things backed up though.

[Widewing]

Just wondering, if you have everything backed up why will it take you hundreds of hours to build a new site?

207 individual pages made up my 5 different websites... Approximately 450 photos to be uploaded and cataloged, and the address of each photo changed in the code for each page. It's a great deal of work, and I simply don't have the spare time to devote to it now.


My regards,

Widewing

[Widewing]

GAK!

You had me scared until you said you had backups.

I'm sure there are a million options, but I've really liked http://www.webhost4life.com/.

And no, I don't work for them. 

 ,
Wab

I just checked out these guys.... They offer much, much more than AT&T did for less expense.

Now all I have to do is find the time to get it done.


My regards,

Widewing

[Widewing]

Capitalism at work.  Ain't it spectacular?

I am sorry for your experience.... that is complete BS.  I'm glad to hear you had things backed up though.

  Sympathy is gratefully received...

I'll just reorganize and start over. There's an upside. I can do some needed rewrite and use much higher density scans than before. Fourteen years ago, when I first began building the site, server space was limited. So, I used low density scans and never replaced them as more server space was allocated later.

Finding the time is another issue. I have other projects underway that really suck up expendable time.


My regards,

Widewing

[Westy]

Holy crap. Unbelievable..

FWIW I've enjoyed your website, as countless others have, for many years.
It was fantastic work and an absolute pleasure to browse around and read
so many great articles.

For now it's still available for reference but as it last was in 2008 and a few
years prior:

http://web.archive.org/web/20080526120715/http://home.att.net/~c.c.jordan/

[Rash]

They wonder why customers are leaving in droves.

[Denholm]

In hopes I can save you a few more bucks, you might also consider www.hostmonster.com

We use them for two of our websites (combined domain). Great customer service and features. They generally have someone manning the support lines (online, haven't used the phone version) 24/7. I've never had to wait more than four minutes for an accurate response to my questions (dealing with PHP, .htaccess, Apache configurations, error pages, and uploading).

Sorry to hear your works were dismembered. Just glad to hear you were wise and backed up your work.

[Fulmar]

In hopes I can save you a few more bucks, you might also consider www.hostmonster.com

We use them for two of our websites (combined domain). Great customer service and features. They generally have someone manning the support lines (online, haven't used the phone version) 24/7. I've never had to wait more than four minutes for an accurate response to my questions (dealing with PHP, .htaccess, Apache configurations, error pages, and uploading).

Sorry to hear your works were dismembered. Just glad to hear you were wise and backed up your work.

+1,000
Best webhost I've used in 10 years (out of the 5 I've used).  For the little price you pay you really do get some excellent customer service with them.