Internet Problems

[fbWldcat]

Yesterday, Lightning struck my neighbors house (30 feet away) and hit some wires in her back yard. It shook our house pretty violently. We even had some breakers trip, not even being hit ourselves. Our breaker for the room my router was in, tripped. Internet was down for a while, got it back up, though. Noticed that our network (which has two different signals from the same router) connected one of the signals, but not the other one. Windows Diagnostics can't figure it out, says there is nothing wrong, and that the only thing would be to try moving in range, yet the one signal is connected perfectly. I can get on the internet, no problem, but Aces High will boot me out almost immediately after I log in. I did not have this problem before. Is it possible my router surged?

Thanks in advance, guys.

[Wayout]

First thing to try is power down everything, router and all computers.  Let them set for at least 5 minutes then plug in the router and give it time to completely power up including connecting to the internet.  Then turn on each computer one at a time and let each one completely finish the boot process before moving to the next one. This should fix the problem, if not then the problem could be with the router.  

[Tigger29]

Do you think you can describe the two signals a little better?  You said the internet came back up.. do you say that because the router linked up, or do you actually have working internet at your house?

What exactly ISN'T working?  It's possible the router is bad, but it's also just as possible that the cable/dsl is down or problematic.

Usually the 'two' signals are the link between your modem and the ISP, and the other is the link from the ISP to the internet, but I just don't quite understand what you're trying to say...

[fbWldcat]

Internet is working at my house, the second signal just won't connect. No matter if I reset it, the computer or both all at once. Would a pingplotter be helpful?

[CRYPTIC]

I would defiantly get a new surge protector. As SKUZZY has said they are only good for one year. I know this dose not help you but could save you the next time. The best thing to do is have a dedicated circuit just for the comp.with a surge protector breaker.

[fbWldcat]

We never got hit by lightning, our neighbor did, only two of our breakers tripped, and one was for the room where my router is.

[Ghosth]

If your breakers tripped you got hit, hit hard enough to trip breakers. Which is hard enough to cause problems with electrical components. Part of the router may be fried. It might have been indirect, or only part of the bolt that struck, as it was grounding out it may have jumped through several circuits.

[Tigger29]

Internet is working at my house, the second signal just won't connect. No matter if I reset it, the computer or both all at once. Would a pingplotter be helpful?

OK .. what do you mean by the 'second signal'... I'm not following?

[fbWldcat]

Connecting to *** network ... ... ... Successfully connected.
Connecting to *** (same network, but has two signals) ... ... ... Windows cannot connect to *** Network> Diagnose>You can try to connect again/ Try to connect to a different network.

So it won't even let me try to help it anymore. I hope this helps you, Tigger. There are two signals that you can connect to on the same network. Normally I have connection to them both, and that is when Aces High will run perfectly, and my internet wont go out for a few seconds at random times. Internet will go out randomly now, but only for a few seconds. I think the second signal has most of the bandwidth, because when I click on a couple tings at once, IE can't open the page whereas before it would've been a breeze.

[fbWldcat]

Target Name: N/A
         IP: 206.16.60.41
  Date/Time: 6/18/2010 1:19:39 PM to 6/18/2010 1:23:48 PM

Hop Sent Err PL% Min Max Avg  Host Name / [IP]
 1   100   7 7.0   0 608   8  [192.168.0.1]
 2   100   7 7.0   6 602  19  cpe-76-177-124-1.natcky.res.rr.com [76.177.124.1]
 3   100   8 8.0   6 588  18  ge-0-0-0.vrslky-mx41.natcky.rr.com [65.28.198.217]
 4   100   8 8.0   6 565  18  ae-11.hdbgky-mx41.natcky.rr.com [65.28.199.109]
 5   100   8 8.0   8 525  19  ae-1.grtwky-mx41.natcky.rr.com [65.28.198.186]
 6   100   8 8.0  11 501  21  ae-1.irtnoh-mx41.natall.rr.com [65.28.198.190]
 7   100   8 8.0  12 480  20  ge-3-0-0.irtnoh-rtr1.natall.rr.com [65.28.198.145]
 8   100   8 8.0  38 479  46  so-1-1-0-atlaga-rtr1.peakview.rr.com [76.92.94.5]
 9   100   8 8.0  38 457  46  ge-2-3-0.cr0.atl20.tbone.rr.com [66.109.6.172]
10   100   8 8.0  34 426  46  ae-0-0.pr0.atl20.tbone.rr.com [66.109.6.171]
11   100   8 8.0  34 481  46  xe-7-2-0.edge4.Atlanta2.Level3.net [4.59.12.33]
12   100   9 9.0  35 454  59  ae-28-52.car2.Atlanta4.Level3.net [4.68.103.45]
13   100   8 8.0  34 429  55  [192.205.35.213]
14   100   8 8.0  54 413  64  cr1.attga.ip.att.net [12.122.87.62]
15   100   8 8.0  55 383  64  cr2.dlstx.ip.att.net [12.122.28.174]
16   100   8 8.0  55 354  68  gar23.dlstx.ip.att.net [12.122.138.161]
17   100   9 9.0  55 324  71  12-122-254-154.attens.net [12.122.254.154]
18   100   8 8.0  55 486  67  mdf001c7613r0003-gig-12-1.dal1.attens.net [63.241.193.22]
19   100   8 8.0  55 258  63  [206.16.60.41]

Pingplotter before, during and after a boot from the TA. Also got in again, might have most of the info from the second try in it as well. Im not entirely sure why the first hop goes straight to Australia... Is this normal?

[Tigger29]

I'm still not sure what you're talking about... either your cable service is completely different to what they have here, or you're not understanding how it works.  I'm assuming you have cable internet, as hops 2-10 reference rr.com, which is RoadRunner cable service.  The way you describe it, it sounds as if you have two network cables attached to your computer... either that or a wireless AND wired connection.  If this is the case, then you really should disable one of the two connections, as they can conflict with each other.  Maybe some pictures or screen shots will help.

First hop = Australia?!?  Whaa?  I have no idea how you came to that conclusion.  Your first hop is to your cable modem... 192.168.0.1.  This is a 'private' IP address,  and by default almost all cable modems use that address.

Anyway, I have a feeling that either you cable modem is fried as a result of the power surge, or that somehow your cable signal got damaged during the storm.  I would power down and unplug your cable modem, computer, and router if you use one... and leave it unplugged for several hours... then see what happens.... then if it's still doing this same thing call your cable company.

Or you can try the guys at dslreports.com at this link: http://www.dslreports.com/forum/cable,rr

[fbWldcat]

It is a wireless connection, yes, but has never given me any problems that haven't been fixed by powering down for a while. I'll try powering everything down again.

Yes, Australia, I put the IP adress in a tracer and it said Australia

http://www.geobytes.com/IpLocator.htm?GetLocation

[The Fugitive]

Your first hop doesn't go to Australia, tho why that site says it does is weird.

The first hop is where your loosing packets right off so that is where you are going to have to start. Being wireless it's a hit or miss type thing as it is. Wireless is fine for surfing because the data it sends isn't that critical. If it drops a picture it just grabs it as it repings the site. In the game on the other hand planes can move hundreds of feet in one packet that might get dropped.

The first thing I'd do is run a network cable across the floor to the computer to hard wire it and then run the ping again. If it's better with less packet loss then you know its the wireless. From what I've read home style routers have a life of 10-18 months. If yours is that old it may be going. Some routers come back to life with a re-boot. You said you've been re-booting your already, With mine I find that when I have to re-boot the things more often that is a signal that the poor things on it's last leg and it's time to start watching for sales on routers. 

[fbWldcat]

Yeah, this Router is about 18 months-2 years old, may be time to go to Radio Shack or Best Buy 

I haven't done a complete reset yet, which is what several others have suggested, I'll have to give it a try. Thanks Fugitive, all   

[Skuzzy]

Your house does not have to get hit by lightning to feel the effects of it.  What your house got hit by was an EMI surge radiated from the lightning.  If the surge was strong enough to trip breakers, it was strong enough to damage electronics as well.

Anything with a cable attached to it, including a power cable, could have been effected in an adverse manner.