aceshigh.exe has encountered a problem.

[Wmaker]

If the game works offline, then the game is working.  So I am pretty confused.  When anyone says, "the game is not working" all I can assume from that is the fails to start, for some reason.

So if the game is working offline, then I just need to know the specific details of what is going on when you select online and everything after that.

Mosr often than not, the game is being interfered with by a firewall, security suite, firewall, and/or the "sysinfo.cfg" file has been corrupted in the "settings" folder.

I have this problem aswell. Game works fine offline but it stops loading when it says "Terrain Complete". The music keeps playing but the only way to get out of the situation is hitting reset button, alt-f4 or hitting win-key won't work. I've done two fresh installs already with no extra terrain files/settings etc added with no effect. I assume Dxdiag is so far irrelevant as the game itself works. If you need it I'll post it (needs to be posted over several posts due to the character limit). I have Comodo firewall and AH has the permission as it asks that after fresh install and I can get to the log on screen and start loading up the arena. I also deleted the sysinfo.cfg and selected "not this time" when it asked the computer info again, it didn't help.

[Wmaker]

Sorry Skuzzy, disregard the above. It was my stupid comodo firewall after all. It asks the permission for multiple times for AH too I see. I thought it couldn't have been the firewall since I already gave it permission and it never asked it from  me again and I got to the arena choosing menu. I apparently asked again as the game was loading and I couldn't alt-tab. All fixed now.

[Tracerfi]

what patch were you installing 2.27 Because I have never Had A problem I have windows XP I think 

[Skuzzy]

Sorry Skuzzy, disregard the above. It was my stupid comodo firewall after all. It asks the permission for multiple times for AH too I see. I thought it couldn't have been the firewall since I already gave it permission and it never asked it from  me again and I got to the arena choosing menu. I apparently asked again as the game was loading and I couldn't alt-tab. All fixed now.

Glad to hear it is fixed.  Sometimes a firewall database can get really messed (for lack of a better technical term) and simply dropping the application from the firewall and adding it back can cure a lot of oddities.