can't use free trial

[hellfight99]

Hello everybody,
I'm hellfight and I'm new here.
Last week I dowloaded AH and set up an account. When I had logged in, I clicked on the "play online"-Button and was told that my 14-day-trial period was over - not even 15 minutes after creating my account!
I even tried setting up a different account, with the exact same result.
Can anybody help me?
Thx!

[Skuzzy]

Email billing@hitechcreations.com, with the login ID of the account, and explain the situation.

She will research it.  If you have ever played the game before, that would cause you to not get the two week free trial as the free trial is only good once per customer.

[ImADot]

the free trial is only good once per customer.

Is the IP address factored into what describes a customer to the system? Or could it also be the GameID chosen had already been used (but is now available because that customer changed his GameID or left the game)?

[Skuzzy]

Is the IP address factored into what describes a customer to the system? Or could it also be the GameID chosen had already been used (but is now available because that customer changed his GameID or left the game)?

That discussion would fall under the "intellectual property" category and thus is not something I can address.

[The Fugitive]

That discussion would fall under the "intellectual property" category and thus is not something I can address.

should have given him a week off to think about the question Skuzzy   

[MrKrabs]

should have given him a week off to think about the question Skuzzy