Sorry folks...yeah! I got it back. Working well. They gave me absolutely NO grief. Emailed me a shipping slip, so it was free and they had the new stick back to me 3 day shipping. I recommend Saitek for their service and support and for their good sticks. Everyone has a boo boo now and then, it's inevitable. Cudos to Saitek!!! I like the stick a lot, but it's taking some getting used to, as the rudder rotation is much firmer than with the X52s. The ONLY negative I have found, which is a personal preference, is that the trigger is single stage, not two stage like the X52s. I can live with it.