PC help

[Flench]

Got my computer back up and running but when I go to run the game it goes to black screen . Every thing runs fine , video's and so on but it well not run any game . When this happens the PC is still running but just the monitor goes to black screen . Any idea's . Thanks <S>

[Skuzzy]

Were you sure to install all the native motherboard, sound, and video card drivers?

Running DXDIAG will tell you if something is missing.

[Flench]

I think so Skuzzy . How do I run DXDIAG been a long time .

[Skuzzy]

Start->Run->DXDIAG

[Flench]

It's telling me no problems found . I just can't figure this out .

[The Fugitive]

After you run it there is a button to save the information.  Save to your desktop..... it will save as a text file. Copy and paste the first  third of the report here, up to and including Sound Devices.

[Flench]

Thanks men . here you go .

------------------
System Information
------------------
Time of this report: 8/15/2014, 11:23:54
       Machine name: GEORGE-B588286F
   Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_qfe.130704-0421)
           Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
       System Model: To Be Filled By O.E.M.
               BIOS: BIOS Date: 11/17/11 20:45:13 Ver: 04.06.04
          Processor: AMD FX(tm)-4100 Quad-Core Processor            ,  MMX (2 CPUs), ~3.8GHz
             Memory: 3068MB RAM
          Page File: 526MB used, 4426MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: NVIDIA GeForce GTS 250
     Manufacturer: NVIDIA
        Chip type: GeForce GTS 250
         DAC type: Integrated RAMDAC
       Device Key: Enum\PCI\VEN_10DE&DEV_0615&SUBSYS_059210DE&REV_A2
   Display Memory: 1024.0 MB
     Current Mode: 1440 x 900 (32 bit) (75Hz)
          Monitor: Plug and Play Monitor
  Monitor Max Res: 1600,1200
      Driver Name: nv4_disp.dll
   Driver Version: 6.14.0013.2101 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
 Driver Date/Size: 11/23/2013 01:32:22, 4011264 bytes
      WHQL Logo'd: Yes
  WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: nv4_mini.sys
    Mini VDD Date: 11/23/2013 01:32:22, 11015392 bytes
Device Identifier: {D7B71E3E-4555-11CF-5B7B-9F2503C2CB35}
        Vendor ID: 0x10DE
        Device ID: 0x0615
        SubSys ID: 0x059210DE
      Revision ID: 0x00A2
      Revision ID: 0x00A2
      Video Accel: ModeMPEG2_C ModeMPEG2_D
 Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run

-------------
Sound Devices
-------------
            Description: Realtek HD Audio output
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_18497892&REV_1003
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RtkHDAud.sys
         Driver Version: 5.10.0000.6378 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 5/24/2011 07:34:04, 6345832 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Full
              Cap Flags: 0xF5F
    Min/Max Sample Rate: 8000, 192000
Static/Strm HW Mix Bufs: 33, 32
 Static/Strm HW 3D Bufs: 33, 32
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: Yes, Yes
   I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
            Description: Realtek HD Audio Input
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: RtkHDAud.sys
         Driver Version: 5.10.0000.6378 (English)
      Driver Attributes: Final Retail
          Date and Size: 5/24/2011 07:34:04, 6345832 bytes
              Cap Flags: 0x41
           Format Flags: 0xFFF

-----------
DirectMusic
-----------
        DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
     DLS Version: 1.00.0016.0002
    Acceleration: n/a
           Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
                  Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
        Registry: OK
     Test Result: Not run

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

Poll w/ Interrupt: No
         Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1002, 0x4397
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 4/14/2008 07:00:00, 59520 bytes
| Driver: usbd.sys, 8/8/2013 19:55:06, 5376 bytes

[Flench]

--------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 4/14/2008 07:00:00, 52480 bytes
| Driver: kbdclass.sys, 4/14/2008 07:00:00, 24576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 4/14/2008 05:43:22, 40840 bytes
| Driver: kbdclass.sys, 4/14/2008 07:00:00, 24576 bytes
|
+ Microsoft PS/2 Mouse
| Matching Device ID: *pnp0f03
| Service: i8042prt
| Driver: i8042prt.sys, 4/14/2008 07:00:00, 52480 bytes
| Driver: mouclass.sys, 4/14/2008 07:00:00, 23040 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 4/14/2008 05:43:22, 40840 bytes
| Driver: mouclass.sys, 4/14/2008 07:00:00, 23040 bytes

----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.6311)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.6311)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.6311)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.6311)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK

-------------------
DirectPlay Adapters
-------------------
DirectPlay8 Serial Service Provider: COM1
DirectPlay8 TCP/IP Service Provider: Local Area Connection - IPv4 -

-----------------------
DirectPlay Voice Codecs
-----------------------
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s

-------------------------
DirectPlay Lobbyable Apps
-------------------------

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 430.1 GB
Total Space: 466.3 GB
File System: NTFS
      Model: ST3500630AS

      Drive: H:
 Free Space: 2.3 GB
Total Space: 10.6 GB
File System: NTFS
      Model: ST3500630AS

      Drive: I:
      Model: ATAPI iHAS324   A
     Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5512 (English), 4/14/2008 07:00:00, 62976 bytes

--------------
System Devices
--------------
     Name: Etron USB 3.0 Extensible Host Controller
Device ID: PCI\VEN_1B6F&DEV_7023&SUBSYS_70231849&REV_01\4&57875EE&0&0048
   Driver: C:\WINDOWS\SYSTEM32\DRIVERS\EtronXHCI.sys, 0.00.0000.0104 (English), 7/28/2011 22:40:55, 64256 bytes

     Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_81681849&REV_06\4&3252B7A8&0&00AB
   Driver: n/a

[Flench]

ystem Devices
--------------
     Name: Etron USB 3.0 Extensible Host Controller
Device ID: PCI\VEN_1B6F&DEV_7023&SUBSYS_70231849&REV_01\4&57875EE&0&0048
   Driver: C:\WINDOWS\SYSTEM32\DRIVERS\EtronXHCI.sys, 0.00.0000.0104 (English), 7/28/2011 22:40:55, 64256 bytes

     Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_81681849&REV_06\4&3252B7A8&0&00AB
   Driver: n/a

     Name: NVIDIA GeForce GTS 250
Device ID: PCI\VEN_10DE&DEV_0615&SUBSYS_059210DE&REV_A2\4&26B22A24&0&0010
   Driver: C:\Program Files\NVIDIA Corporation\Drs\dbInstaller.exe, 6.14.0013.2101 (English), 11/23/2013 01:32:22, 183296 bytes
   Driver: C:\Program Files\NVIDIA Corporation\Drs\nvdrsdb.bin, 11/23/2013 01:32:38, 1121684 bytes
   Driver: C:\Program Files\NVIDIA Corporation\CPLInstallerCache\NvCplSetupInt.exe, 1.00.0001.0000 (English), 11/23/2013 01:32:32, 77894144 bytes
   Driver: C:\Program Files\NVIDIA Corporation\license.txt, 11/23/2013 01:32:22, 21898 bytes
   Driver: C:\Program Files\NVIDIA Corporation\OpenCL\OpenCL.dll, 1.00.0000.0000 (English), 11/23/2013 01:32:44, 57344 bytes
   Driver: C:\WINDOWS\system32\DRIVERS\nv4_mini.sys, 6.14.0013.2101 (English), 11/23/2013 01:32:22, 11015392 bytes
   Driver: C:\WINDOWS\system32\nv4_disp.dll, 6.14.0013.2101 (English), 11/23/2013 01:32:22, 4011264 bytes
   Driver: C:\WINDOWS\system32\nvapi.dll, 6.14.0013.2101 (English), 11/23/2013 01:32:24, 2555392 bytes
   Driver: C:\WINDOWS\system32\nvcompiler.dll, 6.14.0013.2101 (English), 11/23/2013 01:32:24, 17551360 bytes
   Driver: C:\WINDOWS\system32\nvcuda.dll, 6.14.0013.2101 (English), 11/23/2013 01:32:36, 7700480 bytes
   Driver: C:\WINDOWS\system32\nvcuvenc.dll, 6.14.0013.2101 (English), 11/23/2013 01:32:36, 2003744 bytes
   Driver: C:\WINDOWS\system32\nvcuvid.dll, 6.14.0013.2101 (English), 11/23/2013 01:32:36, 2786592 bytes
   Driver: C:\WINDOWS\system32\nvdata.data, 11/23/2013 01:32:36, 2294284 bytes
   Driver: C:\WINDOWS\system32\nvinfo.pb, 11/23/2013 01:32:38, 17018 bytes
   Driver: C:\WINDOWS\system32\nvoglnt.dll, 6.14.0013.2101 (English), 11/23/2013 01:32:40, 20209664 bytes
   Driver: C:\WINDOWS\system32\nvopencl.dll, 6.14.0013.2101 (English), 11/23/2013 01:32:40, 6324224 bytes
   Driver: C:\WINDOWS\system32\nvdispco3232101.dll, 2.00.0031.0004 (English), 11/23/2013 01:32:36, 1024288 bytes
   Driver: C:\WINDOWS\system32\nvdispgenco3232101.dll, 2.00.0017.0002 (English), 11/23/2013 01:32:38, 893728 bytes

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1605&SUBSYS_00000000&REV_00\3&267A616A&0&C5
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1604&SUBSYS_00000000&REV_00\3&267A616A&0&C4
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1603&SUBSYS_00000000&REV_00\3&267A616A&0&C3
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1602&SUBSYS_00000000&REV_00\3&267A616A&0&C2
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1601&SUBSYS_00000000&REV_00\3&267A616A&0&C1
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1600&SUBSYS_00000000&REV_00\3&267A616A&0&C0
   Driver: n/a

[Bizman]

Based on a very quick overview and limited knowledge this caught my eye:

Current Mode: 1440 x 900 (32 bit) (75Hz)
          Monitor: Plug and Play Monitor
  Monitor Max Res: 1600,1200

Your monitor simply may not be able to handle 75Hz in games. Most modern lcd monitors run at 60Hz although there are exceptions. If I understand the rest correctly, you're also using a resolution other than the native one, making me suppose your monitor is of the 4/3 type instead of the widescreen you're using. You either have black blocks above and under the picture or your image is flattened sideways, making people and everything else look very slim. Try the 1600x1200 @ 60Hz in Windows' monitor settings.

[Flench]

ok Bizman . I do that now brb . I finely get off dial up and now this errrr

EDIT: I don't have that option I got 1360 x 768 next step down . I well try that brb

EDIT again . That setting make's every thing fuzzy looking

[Bizman]

Alright, then I misunderstood the MaxRes, although on my rig it shows the native resolution as max. This makes me curious, why I'm asking a couple of measurement questions: How high and wide is your screen inside the bezel? And if you divide the bigger number with the smaller, do you get 1.333 or 1.778?

Anyway, try with the highest resolution with 60Hz if it works.

[Flench]

Alright, then I misunderstood the MaxRes, although on my rig it shows the native resolution as max. This makes me curious, why I'm asking a couple of measurement questions: How high and wide is your screen inside the bezel? And if you divide the bigger number with the smaller, do you get 1.333 or 1.778?

Anyway, try with the highest resolution with 60Hz if it works.

You have just lost me there . Can not find  the size and the only option I have is the 75Hz .

EDIT: I know it's a 19 inch widescreen and that's about it .

Don't understand why every thing else run's fine . Video's and so on .

[Bizman]

OK, no need to measure anything, 19" widescreen is the information I was looking for. BTW a ruler or tape measure would have done the trick, nothing more special than that. You should be able to lower the Hz value, though. Have you tried other drivers? Here's the link to the latest ones: http://us.download.nvidia.com/Windows/340.52/340.52-desktop-winxp-32bit-english.exe

[Flench]

I put a tape on it . It's 16 x 10 . Not sure about the driver , downloading it now .

EDIT: I thought you was looking for the size in a folder some where .