ENY ENY every time I FREAKIN FLY

[Ack-Ack]

Really?

Name one single business in history that survived without giving the customer what he/she wants. 

Boom.

Work in the gaming industry, specifically for working on online games and you'll come to quickly realize that most customers aren't right, in fact they're wrong most of the time.

[JunkyII]

V aren't you in the airline industry??? Customer definitely ain't always right there.

[Vraciu]

That list is so huge, it's not even worth mentioning any of them.

I am not talking about doctors in Cuba or monopolies like Microsloth.

If the customer doesn't get what he wants, given a choice he goes away. 

ENY and side switch times are hurting the game.   Customers are being frustrated and leaving.   They're "right" because they pay the bills. 

Look....   People can call names.  "Stop being such babies" and all that.   But at the end of the day, if ENY is causing someone to logoff (like I do OFTEN, along with many others) it harms the game.  You have fewer targets to shoot at.   Less action. 

It is a death spiral.

The OP is 100 percent correct.   I used to stay up all night to fly with him and I know exactly what he is talking about.    We would side switch to the low side to find a fight and 45 mins later we were on the high side--stuck.   

Also, when a player likes the P-51 and every time he logs in he gets ENYed....why would he be anything other than frustrated?

Things change.   

What worked five years ago may not work today. 

From a customer standpoint the ENY system as currently deployed is a frustration.   

Call me all the names you like.   When I logoff, along with dozens of others, you have fewer bad guys to chase/shoot at.   That's not a goal any of us have. 

The OP is correct. 

 

[Vraciu]

Work in the gaming industry, specifically for working on online games and you'll come to quickly realize that most customers aren't right, in fact they're wrong most of the time.

"Dey pays da bills."

[Vraciu]

V aren't you in the airline industry??? Customer definitely ain't always right there.

Not any more, bruh.  The customer bankrupted my airline. 

I still fly, but not as an airline guy.

Our business model was outstanding in 2000.   Within a decade it was obsolescent. 

[DREDIOCK]

Really?

Name one single business in history that survived without giving the customer what he/she wants. 

Boom.

In general yes.
But I know from experience that the customer is definitely not always right and I haven't hesitated to say so when needed.
Especially when what the customer wants is wrong or inferior.

And I HAVE used this line. "heh. It may be your house. But its MY business and with my business it gets done MY way using the materials I approve."

I've gotten more business from other customers BECAUSE they found out I refused to give the customer the wrong thing they wanted and even insisted on then I've lost by refusing to give a customer what they wanted.

[Vraciu]

In general yes.
But I know from experience that the customer is definitely not always right and I haven't hesitated to say so when needed.
Especially when what the customer wants is wrong or inferior.

And I HAVE used this line. "heh. It may be your house. But its MY business and with my business it gets done MY way using the materials I approve."

I've gotten more business from other customers BECAUSE they found out I refused to give the customer the wrong thing they wanted and even insisted on then I've lost by refusing to give a customer what they wanted.

That's customer service, though.   You are delivering a good product, which is what they want.    If you didn't they would walk. 

So, you're delivering.   If you don't, you're bankrupt. 

They put the money in your hand based on your feedback.   You convinced them you were right.   You got their business.  You got referrals.   Your business grew and continues to succeed. 

So, the customer is still right.  The customer is always right.  If he isn't he puts his money in his pocket and walks away.

 

[Shuffler]

"Dey pays da bills."

]

So do the ones that have no issue.

[Ack-Ack]

"Dey pays da bills."

Doesn't make them right.  If every single game developer listened to the "customer", you would have nothing but crappy games.  In fact, the customer in most cases doesn't know what he really wants.  But this is a subject for a different thread.

[Vudak]

And I HAVE used this line. "heh. It may be your house. But its MY business and with my business it gets done MY way using the materials I approve."

I wish more of my insureds took this approach. I pay quite a few claims because some small business owner agreed to some asinine/dangerous customer request.

[Lusche]

Every time I hear "the customer is always right" in the context of this game, I have to think about the collision model discussions of the past... 

[DREDIOCK]

That's customer service, though.   You are delivering a good product, which is what they want.    If you didn't they would walk. 

So, you're delivering.   If you don't, you're bankrupt. 

They put the money in your hand based on your feedback.   You convinced them you were right.   You got their business.  You got referrals.   Your business grew and continues to succeed. 

So, the customer is still right.  The customer is always right.  If he isn't he puts his money in his pocket and walks away.

 

No. You dont understand. Of those I've told they werent right about 80% of those did walk. And good riddance to them too. The added work I picked up was from the people (friends, family,neighbors) THEY complained to about me not being willing to give them their way.

Real life example.
I had a customer insist on picking up the paint themselves. Fine "But I dont use paint from Lowes or Home Depot even at your insistence"
"But its MY house. And Consumer reports says that Behr is a good paint."
"May be your house but its MY business and MY reputation. And product line for product line there is NO WAY Behr compares favorably to Ben Moore Or Sherwin Williams and I dont care how much money Home Depot pays Consumer Reports to say otherwise. If you want to pick up the paint yourself. Fine. But Im telling you now that when I get here, If I see paint from Lowes or Home Depot. I am going to get back in my truck and drive away"
"Well. The customer is always right and I want Behr"
"Then you want another contractor."

We parted ways. But. I did get no less then 4 other jobs on that street and several of his extended family call and hire me on the spot BECAUSE I wasnt willing to compromise and give that one guy what he wanted just so he could be "right"


Another customer who INSISTED on Behr. Almost the same identical story with him going off and having it done in behr against my advise because "the customer is always right"

Dunno. You tell me. Was he right?

[save]

Warbirds solved that by minimizing the plane surfaces for collisions, not elegant, but it worked, and also  since gunnery is harder there than in AH

Every time I hear "the customer is always right" in the context of this game, I have to think about the collision model discussions of the past... 

[DREDIOCK]

I wish more of my insureds took this approach. I pay quite a few claims because some small business owner agreed to some asinine/dangerous customer request.

And what happened to that businesses reputation as a result of taking the "customer is always right" approach? Because it almost always gets blamed on the business. Not the homeowner, and not the cr@appy product the homeowner insisted on using.

But to a certain extent it is the fault of the business because they are more concerned with the short term profit then the long term sustainable gain received from a good reputation.

I just recently did work for two repeat customers which in and of itself is no big news until you consider I hadnt heard from them in 15 years. Not that anything was wrong but because they didnt need any other work done. But when they each purchased new homes they had to actively seek me out because they no longer had my contact info but wanted me specific.

Guess I did something right.

[caldera]

What happens if HTC removes ENY because "the customer is always right" and I make a thread about wanting ENY back?