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Author Topic: Unable to update...  (Read 3370 times)

Offline mikeWe9a

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Re: Unable to update...
« Reply #15 on: July 10, 2017, 05:23:38 PM »
I believe it was the 8th, since I tried to update after seeing the first post in this thread, but I can't swear to it.

Mike
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Offline Skuzzy

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Re: Unable to update...
« Reply #16 on: July 11, 2017, 06:00:57 AM »
You guys running any anti-xxxx software?

There has to be something in common with these computers.
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Offline mikeWe9a

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Re: Unable to update...
« Reply #17 on: July 11, 2017, 08:56:01 AM »
Avast, free version.

Mike
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Offline Skuzzy

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Re: Unable to update...
« Reply #18 on: July 11, 2017, 09:13:30 AM »
Have you tried disabling it?  We know Avast is one of the ones which continually interferes with the game.  It may not be the culprit today, or it might be, but one thing is certain, it will eventually be a problem.  You can stamp that in stone.
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Roy "Skuzzy" Neese
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Offline Skuzzy

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Re: Unable to update...
« Reply #19 on: July 11, 2017, 10:16:49 AM »
It does indeed appear to be Avast causing the problem.  Other anti-xxxx program who depend on definitions could be causing the issue as well.

We have confirmation Kaspersky is also causing the problem.
« Last Edit: July 13, 2017, 06:24:50 AM by Skuzzy »
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Roy "Skuzzy" Neese
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Offline c H e F

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can't log on, updates wont load
« Reply #20 on: July 12, 2017, 06:36:43 PM »
Just started to play after a month or so. The "your version is out of date" window shows and asks if I want to update. I click yes. It flashes & quickly disappears but nothing happens.
Help please.
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Offline FLS

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Re: can't log on, updates wont load
« Reply #21 on: July 12, 2017, 07:40:30 PM »
Download the full version and install it on top of the old one.
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Online The Fugitive

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Re: can't log on, updates wont load
« Reply #22 on: July 12, 2017, 08:47:21 PM »
If you are running Avast Skuzzy thinks that may be causing the issue. If not, I guess its something else but down loading the game and installing it over your should do the trick.
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Offline c H e F

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Re: can't log on, updates wont load
« Reply #23 on: July 12, 2017, 09:01:38 PM »
Ok, I did a reinstall over old.  Now it says "that account is deleted" ???

Been flying here since 1999...not sure about this, it is a tragedy. No evidence of non-payment of sub either.

HELP!!
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"The difference between truth and fiction is that fiction must make sense."~Twain

"Right is right even if no one is doing it. Wrong is wrong even if everyone is doing it." ~St. Augustine

Offline Bizman

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Re: can't log on, updates wont load
« Reply #24 on: July 13, 2017, 03:06:22 AM »
Send Skuzzy a PM or send an e-mail to support@hitechcreations.com for your account info.
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Offline Skuzzy

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Re: can't log on, updates wont load
« Reply #25 on: July 13, 2017, 06:26:11 AM »
We have confirmation that both Avast and Kaspersky are causing the problem.

For account info use billing@hitechcreations.com.  I'll look into it when I get into the office and PM you if I can find your account information.
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Roy "Skuzzy" Neese
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Offline c H e F

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Re: can't log on, updates wont load
« Reply #26 on: July 13, 2017, 10:02:30 AM »
Thanx all, at peace here, back to war.  :banana:
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"The difference between truth and fiction is that fiction must make sense."~Twain

"Right is right even if no one is doing it. Wrong is wrong even if everyone is doing it." ~St. Augustine

Offline wrench

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Version 3.01 Patch 0 won't update through game updater
« Reply #27 on: July 14, 2017, 04:42:07 AM »
On our family pc in living room AH was at Version 3.01 Patch 0.

Clicked online arenas, it asked do I want to update.

Clicked yes and game went back to start menu with no action taken. Tried this several times.

Dowloaded full version installed over top game works fine online now.
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Offline Skuzzy

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Re: Version 3.01 Patch 0 won't update through game updater
« Reply #28 on: July 14, 2017, 06:07:47 AM »
Are you running Avast or Kaspersky on that computer, by any chance?  We have confirmation they both are blocking updates to the game.
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Roy "Skuzzy" Neese
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Offline wrench

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Re: Version 3.01 Patch 0 won't update through game updater
« Reply #29 on: July 14, 2017, 06:40:10 AM »
Quote from: Skuzzy on July 14, 2017, 06:07:47 AM
Are you running Avast or Kaspersky on that computer, by any chance?  We have confirmation they both are blocking updates to the game.

Hi Skuzzy, I'm running ESET NOD32 antivirus on all our PCs. AH is installed on E: drive.
« Last Edit: July 14, 2017, 06:43:48 AM by wrench »
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Leave that thing alone!
Relax said the Knight, man, we are programmed to receive.
You can check out any time you like, but you can never leave.
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