Author Topic: Locked out.  (Read 146 times)

Offline alskahawk

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Locked out.
« on: October 30, 2019, 07:48:52 PM »
 Locked out. Can't access my account with the new update. I don't remember my password and the email isn't working or it's on an old account I don't have access to.

Offline FLS

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Re: Locked out.
« Reply #1 on: October 30, 2019, 11:31:53 PM »
Send an email to support@hitechcreations.com . Use a current email account.

Your password is in the login.cfg file in your settings folder unless you saved a change. Another reason to keep a backup copy of the settings folder.


Offline alskahawk

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Re: Locked out.
« Reply #2 on: October 31, 2019, 12:15:51 PM »
Doesn't work in login. Gives me my login name, not pw

Offline FLS

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Re: Locked out.
« Reply #3 on: October 31, 2019, 01:17:04 PM »
Sounds like it got erased when you first logged in after the update. The save password setting was unchecked by the update. If you don't have a backup copy of your settings folder call or email support.

Offline alskahawk

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Re: Locked out.
« Reply #4 on: October 31, 2019, 07:56:22 PM »
 Got a reply to the email. did it. but it brings up a free account I had in the past. I'll need to call them tomorrow to work it out.

Offline alskahawk

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Re: Locked out.
« Reply #5 on: November 01, 2019, 05:15:48 PM »
Fixed