Can't run game after download

[BMathis]

Hey all,
I just downloaded the latest to a new laptop.  But cannot get the application to run. 

After download and Install, I get this message (attached)...

B

[FLS]

The message says there's a problem with a libcef.dll file

Do you have virus protection on?

You can try reinstalling the download and download again if the first one was corrupted and still doesn't work.

Let us know if it works or not.

[BMathis]

The message says there's a problem with a libcef.dll file

Do you have virus protection on?

You can try reinstalling the download and download again if the first one was corrupted and still doesn't work.

Let us know if it works or not.

Yes, CylancePROTECT is turned on.

This was the second try, after uninstalling. Same errror message

B

[BMathis]

Tried to reinstall the download. Error message attached.

[FLS]

Sorry I wasn't clear about virus protection. Try turning it off before installing the game.

[BMathis]

Sorry I wasn't clear about virus protection. Try turning it off before installing the game.

Tried with it turned off (previously downloaded .exe file), but recieve the same error... Strange.

B

[FLS]

At least the error message changed.

Is the laptop using a dedicated graphics card?

Did you try a new download? 

If that doesn't work I expect Hitech will figure it out.

[Bizman]

A DxDiag output as an attachment would also help.

[BMathis]

Tried a couple new downloads, still can't run after install. Must be on my side.  :/

[FLS]

Same error message?

As Bizman suggested a DXdiag might be helpful.

[BMathis]

Same error message?

As Bizman suggested a DXdiag might be helpful.

  Yessir.

DX attached

[FLS]

Looks like you have a nice light notebook workstation but it's not made for gaming. It might still meet the minimum requirements. Are you getting the same error message? Is the game trying to use the graphics card or the built in video?
The Nvidia app may let you specify which video adaptor to use for an application.

[Bizman]

The quadro t2000 should actually perform decently. And the rest is good enough. Choosing the right video card should do the trick.

[BMathis]

Fresh download, and error is "this application was unable to start correctly..." 

[BMathis]

The quadro t2000 should actually perform decently. And the rest is good enough. Choosing the right video card should do the trick.

I did choose the Quadro for AH.  Same error popped.