I found that if I delete this file I can get the first AH screen to run, but as soon as video settings comes up it freezes. If this file exist you get a white window
C:\Users\<withheld>\AppData\Local\Microsoft\Windows\WebCache\V010006F.log
This is a temp file that is renamed each time. So it won't be the same exact name I show
I'm starting to think it's the IP, and since we can't get ANY answers <shrug>
I'll give it 2 more days then I just close my account and move on. This is nonsense.