Author Topic: Pimax Crystal light  (Read 14504 times)

Offline SNO

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Re: Pimax Crystal light
« Reply #45 on: July 25, 2026, 12:17:01 PM »
If I recall, kept having usb connect issues where the headset wouldn’t fully connect. Rolled back and haven’t updated since. As I said I run in offline mode so pimax can’t push an update.
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Offline Eagler

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Re: Pimax Crystal light
« Reply #46 on: July 25, 2026, 12:28:25 PM »
I had a firmware update that bricked the headset..

It was in a Friday or weekend and no one could help until the next week when they pushed a fix..

I haven't been prompted an update since

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Offline Puma44

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Re: Pimax Crystal light
« Reply #47 on: July 25, 2026, 02:40:25 PM »
Did you guys notice the lack of a customer service phone number?  Over a week period, I tried taking advantage of their Reverb G2 discount.  When adding the discount code and trying to checkout, and error code would appear as soon as I entered my info.  Quite cumbersome dealing with the issue via chat.  Finally escalated it and problem solved.



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Offline SNO

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Re: Pimax Crystal light
« Reply #48 on: July 25, 2026, 03:09:06 PM »
I conversed with them for the G2 discount and it went well.
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Offline Eagler

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Re: Pimax Crystal light
« Reply #49 on: July 25, 2026, 04:50:13 PM »
I interacted with them via chat..

The fact they pushed a firmware update then couldn't help until the following Monday seemed odd and poor customer service to me.. :old:

But since then the headset hasn't given me any issues..

I look forward to using it at home as compared to quest 2 in the 5th wheel while at the in-laws..it's night and day..

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Intel Core i7-13700KF | GIGABYTE Z790 AORUS Elite AX | 64GB G.Skill DDR5 | 16GB GIGABYTE RTX 4070 Ti Super | 850 watt ps | Pimax Crystal Super | Warthog stick | TM1600 throttle | VKB Mk.V Rudder

Offline Puma44

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Re: Pimax Crystal light
« Reply #50 on: July 31, 2026, 03:44:06 PM »
I recieved my CL a couple days ago and am having an issue with connecting dx11 with steam.  I’ve tried several combinations of starting with dx11, starting via Pimax Play, and Steam.  The game will open on the desktop but steam only shows me the dashboard with AH.  Unable to proceed VR from any of the start options. Doing some research with AI, the following is presented:

Pimax Crystal Light + Aces High III DX11 VR

Running the standalone HiTech version.
Pimax Play current.
SteamVR current.
OpenXR runtime is Pimax.
Launching aceshigh11.exe, answering Yes to VR.
SteamVR starts, but remains on the Steam dashboard while Aces High opens as a normal 2D window on the monitor (not stereoscopic).
Has anyone seen this with the Crystal or Crystal Light, and is there a required launch sequence or setting?

Anyone else have the same issues?  The CL visuals are amazing, just can’t get into the game VR.  Thanks in advance! :salute



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Offline Randy1

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Re: Pimax Crystal light
« Reply #51 on: July 31, 2026, 04:26:53 PM »
Pumma
 Start Pimax play then hold the CL in front of you.  You should see the CL in the bottom corner as your device.  Then you will see the CL listed in the middle as tracking.

Then start Steam VR in Pimax Play upper right corner.  You should see Steam VR pop up after the other steam panels load. and see the MS green Steam VR meter.  Now start AH.
« Last Edit: July 31, 2026, 04:29:46 PM by Randy1 »

Offline Puma44

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Re: Pimax Crystal light
« Reply #52 on: July 31, 2026, 05:08:43 PM »
Thanks Randy. I’ll try that sequence and let you know.  Have tried about every other combination with the same non results.

Just did it successfully twice, as you described.

You da man, Randy!
« Last Edit: July 31, 2026, 05:35:30 PM by Puma44 »



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Offline Eagler

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Re: Pimax Crystal light
« Reply #53 on: July 31, 2026, 05:59:57 PM »
I start pimax play and hold the headset so it can be recognized by that app..

Once the icon is solid, I  minimize pimax play..

Click on ah dx11.exe and say yes to using vr headset..

Steamvr then opens with AH opening..

Click on AH to get window focus on it and off steamvr..

Put headset on and I  usually hit the button on jstick to center clipboard in view..

Click on clipboard with mouse to get into ma...

Eagler



Intel Core i7-13700KF | GIGABYTE Z790 AORUS Elite AX | 64GB G.Skill DDR5 | 16GB GIGABYTE RTX 4070 Ti Super | 850 watt ps | Pimax Crystal Super | Warthog stick | TM1600 throttle | VKB Mk.V Rudder

Offline Randy1

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Re: Pimax Crystal light
« Reply #54 on: August 01, 2026, 03:44:57 PM »
Glad that helped Puma. 

Watch your FPS then just keep dialing Pimax Play and Aces High Graphics till you get what you want.

Offline Puma44

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Re: Pimax Crystal light
« Reply #55 on: August 02, 2026, 10:40:16 AM »
Thanks for the replies and techniques, gents. That’s a consistent, successful process now. 

Still in the process of fine tuning performance.  On a whim a couple days ago, tried a question with ChatGPT.  It’s been an impressive process.  The initial display was a bit less than impressive but, better than the G2.  The AI started with the CL, ruled that out as the issue by analyzing the settings.  Then the PC system.  Although, 9 years old and a beast in it’s day, still capable in AH and VR.  A newer system (at some point) will optimize performance.  The AI narrowed it down to the graphics card (3080) driver, which hasn’t been updated in some time.  Totally my fault and now remedied.  After doing that, the CL display is crystal clear and nearly as sharp as the monitor. 

The remaining issue is frame rate.  It’s at 10 and stays there even with the AH sliders all the way to the bottom, or the top (with CL set to 90). So, that’s the last step is to resolve.  That’s this afternoon’s project with AI. I was quite impressed with the intricate analysis it goes through.  No doubt on par with that of a formally educated IT professional, which I’m far from. 

So, if there’s a nagging computer issue you can’t figure out, AI may be able to help.  I’m impressed how fast AI can filter through the enormous amount of info on the web a pick out the exact answer for the problem, a process that would take days and untold amounts of frustration for me to accomplish.

Shout out and hearty salute to SNO.  After seeing my early post about this, he called and we chatted for a bit.  Followed up by sending me a series of screen shots of how his CL rig is set up.  SNO’s settings and what AI had me select previously were nearly identical.  So, not an AI, SNO is smart as one.  Thanks my friend!  :salute



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Offline Randy1

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Re: Pimax Crystal light
« Reply #56 on: August 02, 2026, 03:42:23 PM »
Pumma try setting the pimax  play to 72 fps and see what happens.   Then try the 90 upscale.

In AH make sure Environment is set to None.

Make sure ground clutter is off.


Offline Puma44

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Re: Pimax Crystal light
« Reply #57 on: August 02, 2026, 04:40:30 PM »
Pumma try setting the pimax  play to 72 fps and see what happens.   Then try the 90 upscale.

In AH make sure Environment is set to None.

Make sure ground clutter is off.



Will do, Randy.  Thanks!



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Offline Puma44

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Re: Pimax Crystal light
« Reply #58 on: August 02, 2026, 08:14:33 PM »
After updating the Nvidia driver for the 3080 last night, a significant improvement has developed.  First tested in the offline arena.  In an airplane, initial fr was 40+  and up to the 80s after takeoff.  Out of the VH in a tank, fr was 75 and varied dependent on what I was pointed at.  Next to the online.  Fr of 50 ish on the ground and was seeing 70-90 airborne, dependent what was out front.  All this was with all the graphics sliders maxed out.  So, pretty satisfied after correcting my driver negligence.

Thanks again for you expert help gents.   :salute



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Offline Randy1

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Re: Pimax Crystal light
« Reply #59 on: August 04, 2026, 01:19:36 PM »
Puma keep in mid too FPS can be map dependent.  On the first map I tried after getting the CL I cranked up everything.  It was a wow thing.  Next map FPS tanked.

Iracing is thee same way.   Wheen they redo a track graphics it tanks everyone's fps.  Old tracks no issues.