Crash to desktop as soon as map starts to load.

[serun]

When starting the game as soon as map starts to load I crash to the desktop. Downloaded the newest version of the game the other night and played an hour or two that night no problem. Now last night and today I get the CTD when the map starts to load. Just to experiment went into online training arena and everything loaded fine with no problems. Could it be that my copy of the current map whatever it is has become corrupted? Any ideas or advice welcome.

Thanks

HH996

[Animl-AW]

Try offline practice and see if that map crashes. If not you may need to download the cyrrent map in the MA.

In offline go to change terrain, you can dl it there

The current map is Black Sea by Kenai77

[serun]

Went to offline practice and loaded Blacksea Map with no problems at all. Game did not crash.  Went to ah3terr folder and deleted Blacksea then redownloaded it. Problem persists as soon as map starts to load in Melee Arena game crashes with ah9exe has stopped running error.  The same thing happens with ahdx11 version.  I am perplexed. Any more ideas and help greatly appreciated.

Thanks again,
HH996

[Shane]

Went to offline practice and loaded Blacksea Map with no problems at all. Game did not crash.  Went to ah3terr folder and deleted Blacksea then redownloaded it. Problem persists as soon as map starts to load in Melee Arena game crashes with ah9exe has stopped running error.  The same thing happens with ahdx11 version.  I am perplexed. Any more ideas and help greatly appreciated.

Thanks again,
HH996

so you're not even making it to tower, crashing before you actually enter the game...  might be firewall or anti-virus blocking?

[Animl-AW]

The game has been updated.
Did you receive those recent updates? (Should still run)
Did you re-check the map offline?
A new update would require the firewall to verify it.

You can look at your windows event log or AH .dmp files and see if it shows the crash and why

[serun]

No I made it to the tower briefly - like 5 seconds then the Black Sea map would load on clipboard and as soon as it did - BOOM - crash to desktop.

When trying the map offline like Animl suggested the map loaded correctly and there was no problem at all game ran normally no crash to desktop.

I see this morning the map has changed to SCANDNVY by Kenai77. The map loaded to clipboard and I took a quick test-flight. No problems at all. So far the problem seems to be contained to the Black Sea map. The weird thing is that map has never had any issues in the past.

Yes I did download the latest update to the game the other day but played about an hour or so that night with no problems.

I have located the .dmp file and was going to try to post it here but the thing is huge - like 55 MB. I will have to try to download a program tonight to view the thing with. Right now I have to get to work.

I do appreciate the suggestions and comments and hope eventually to get this figured out.

Thank You
HH996

[Drane]

See Skuzzy's advice for reporting game crashes. If you zip up the .dmp file it will be much smaller so you can attach it.

https://bbs.hitechcreations.com/smf/index.php/topic,270056.msg5095232.html#msg5095232

[Animl-AW]

If you read down in the dmp file just look for an Error report section. If you find it a clue may be there. A lot of the rest is probably a memory dump

Personally I’d let AI run through it too.

You can do what Drane suggested. I was just trying to catch it before it went that far.

[serun]

Thanks for the advice on zipping the file Drane. You are correct it is a much more manageable size now. I am going to try to attach it to this post.

I am too tired and brain dead at the moment to even decipher what application I need to try to download to even read this thing.

Animl-AW!  I am a mostly worn out old farmer and have no idea how to get AI to take a look at it. AI.  For me AI stands for Artificial Insemination. As time allows I will try to download whichever application I need to at least view the contents of the file. Of course I may not know or understand what I am looking at.

Again I do appreciate all the help you guys are trying to give me.

Thank You Very Much
HH996

[Animl-AW]

No problem I like troubleshooting and keeping players playing.

It seems it's memory write error.
Access violation: 0xC0000005
The game attempted to write to memory address 0x0000000C, which is invalid for that operation.

AVG and NVIDIA 3D Vision components are loaded

The dump lists AVG's aswhook.dll and NVIDIA's nvSCPAPI.dll. These are worth testing as possible software interactions, but does not prove either one caused the crash.

Test AVG's (anti-virus) interaction with the game
In AVG's settings, add the Aces High III game folder and executable to the appropriate trusted-app or exception settings, following AVG's instructions. Don't disable your antivirus permanently.

Test entering the arena again. If nothing changes, restore the previous setting before moving on.

Check NVIDIA software and overlays
Close optional game overlays and monitoring utilities. If NVIDIA 3D Vision software is installed and enabled, test without its stereoscopic features.

Test entering the arena again.

If no joy
Send the .dmp zip file to HT in email, and make sure the title shows a crash problem

[serun]

Took your advice Animl-AW and posted with a .dmp file and DXDIAG in the Bugs Forum. After this lengthy post I finally figured out how to email HT directly and sent him an email as well.
Thanks for all your help!

HH996

[Animl-AW]

Took your advice Animl-AW and posted with a .dmp file and DXDIAG in the Bugs Forum. After this lengthy post I finally figured out how to email HT directly and sent him an email as well.
Thanks for all your help!

HH996

Sometime we get distracted from the easy road

Glad a full reinstalled fixed it. Good to see ya flying