Hmmm... Does kinda sound like an Alienware. I am sorry I recommended Alienware in the past. Yesterday they refused to honor my ONSITE warranty and said I would have to send it to them for a mb replacement. Only reason I bought from Alienware was ONSITE service-even paid for 3 year plan. The fight isn't over yet! They will fix it ONSITE, take it back for a refund or meet my attorney. Good luck with your new system.
DJ229