Well, BB and Downtown, contrary to what you propose, the only way to accomplish the contractual agreement is
up-front. IMHO. Having spent the last 25 years in the retail environment, and with todays' laws and loopholes, customer satisfaction issues and strategies....you would
never collect the balance, unless it were
up front. You only have leverage if you have
their money. Otherwise, litigation will eat up your business. Ya can't afford to take someone to court for $100.00. You lose that in productivity alone.
I disagree with the plan, unless paid up front. It makes MY plan look better on a month to month basis. I'll explain.
First....a casual user at $9.95 a month, with 5 to 10 hours of free time....
won't increase the bandwidth..because if he does, he pays the additional by the hour. <in your plans-this could be a trial period too> We may be in agreement there too. If he flies 10 hours over his allotted time, he pays $29.95. 15 hours over, $39.95. Tough break, ya might consider unlimited.
Second....19.95 a month and say 20-25 free hours. At 10 hours over, $39.95. At 15 hours over, $49.95. Another tough break. Again, limited hits on the server, slight hit on bandwidth, and possible personnel costs. BUT it's priced right.
In this scenario, you can build a customer base, but limit access. I am sure that would be temporary. 75% of the folks would convert to unlimited, the others would have a minor share, and if they created a bulge in the network and on the servers, then the costs could be recouped by the additional hourly rate. At least, I think that sounds workable. I am sure HTC has looked at these and many other options.
My experience in the Body Shop business as a manager, has had me picking up sandpaper on the floor, rolls of masking tape in cars or on the floor....and counting them monthly.
A business loses money on waste, theft, carelessness, and complacency. Every penny needs to be counted and accounted for, or the business will fail. (mostly small businesses)
You have to watch the bottom line every day, not once a month or annually.
Oops.... was on a roll. That
IS a bad thing!
K-KEN http://www.cutthroats.com/
[This message has been edited by K-KEN (edited 01-29-2001).]