BMW's are the greatest cars ever

[Pfunk]

Well thats debatable, however it is evident their customer service suck arse

http://bimmerfest.com/forums/showthread.php?t=49291&page=1&pp=25

[Mini D]

A local ford dealership had a mechanic do the same thing to a lady's brand new T-Bird (less than 1000 miles) when she brought it in because the trunk leaked.  He took it home that night and rolled it on the highway.  She said she wanted a new car and they absolutely refused to give her one because the car was not officially totalled.

MiniD

[FUNKED1]

Car dealers are hella sleazy, don't see why beemer dealers would be any different.

[Saurdaukar]

BMW dealerships are infamous for their 'service.'

Everything from sales to the advisors - every aspect of the buying exsperience sucked bellybutton for me... good thing the car makes up for it.

Me:  "Talk me into an S54."
Them:  "A what?"
Me:  "...?  The engine."
Them:  "Oh... BMW only makes 6 cylinders and 8 cylinders."
Me:  "..."
Them:  "...you know, nothing handles like a BMW."

Cars being wrecked, cars being damaged during service, dealerships making zero attempt to appease customers, etc... oh, and if you want a rental car while youres is being worked on... good luck.  Maybe they can put together a 93 Chrysler for you...

Piss poor service.

[Halo]

Wow, grim.  Never can tell what people will do when they get a chance.  

I've finally joined the choose-the-dealer-first crowd.  Took me a long time.  Bought present two cars from the dealers with the best reputations in the area although it means I have to pass by the closest dealers to get to the best-rated ones.  

Even then, being mechanically challenged, I have to pretty much trust what I am told by the car "experts" on line and at the dealer.  These dealers are not the cheapest, but neither are they they exhorbitant.  

So far, so good.  (Come to think of it, not likely I'll ever have an unauthorized drive issue ... doesn't seem to be much of a problem with Olds 88s or Focuses.)

[SirLoin]

The last time I went to a dealer I was charged for repair work that wasn't done.I brought the car in 3 days before the 3 year warranty was up with minor fixes(thermostat..door handle push pins missing,wiper fluid motor ded etc)..They claimed the brand new Mazda 323 I bought in Jan 91 was actually a used car and that I had bought it in sept 1990....They charged me for grinding the front rotors when all they had done was put new pads on(the brakes still pulsed and when I took it to another mechanic he showed me the discs were never removed as he had to use a sledgehammer to free it from it's corroded state)...They did a "Tune up" and had all these things ticked off as having been done..like rotating the tires."Uh,we did indeed rotate the tires sir!"...Well,he had to explain why the snow tires were still on the back on a front wheel drive car heading into a snowy winter...They put the wrong sized wiper on the back so it protruded over the top..among other things...I went to the guy who sold me the car and he was like.."I'm sorry it's not my department"

I gave it to them when I picked up my car,showed them my bill of sale,refused to pay a penny and make a nice impression on the lineup of people waiting in line.

Just got a new Protege5 and I'll be doing all the repairs myself once again.

[Ripsnort]

Never a problem with BMW service in 2.5 years of ownership.  Lots of problems with Ford dealership though.

[Ripsnort]

Originally posted by Pfunk
Well thats debatable, however it is evident their customer service suck arse

http://bimmerfest.com/forums/showthread.php?t=49291&page=1&pp=25

You didn't read the moral of the story:

Moral of the story? Be wary of Savage BMW

So, according to you, we should paint a broad brush across all BMW dealerships, right?

[Saurdaukar]

Rip, you sound like you had a much better experience than me.  I went to four different dealerships in my area and they were all so bad I had to choose the lesser of the four evils.

Horrible.

[Ripsnort]

Originally posted by Saurdaukar
Rip, you sound like you had a much better experience than me.  I went to four different dealerships in my area and they were all so bad I had to choose the lesser of the four evils.

Horrible.

Bad for what? Service? Friendliness? How do you actually rate a dealer?(I really don't know how they rate them when they come out with those customer satisfaction awards)

Personally,  I rate them by work performed, and timeliness.  I must admit, I've had little warranty work done, only a lose slide on the moonroof and a sticky gas pedal, and the warranty-covered oil changes...and have used both Seattle BMW and Northwest BMW. Both were equally friendly and outstanding service.

[gofaster]

Lady dropped her Suburban off at a Chevy dealership here.  When she picked it up, there were used condoms in the back.  Turns out a mechanic had a romantic interlude with a receptionist and the Suburban was very conducive to intercourse.

[ra]

Don't buy a car that you think you will have to take back to the dealership for service.

[Dowding]

Lady dropped her Suburban off at a Chevy dealership here. When she picked it up, there were used condoms in the back. Turns out a mechanic had a romantic interlude with a receptionist and the Suburban was very conducive to intercourse.

Depending on the make of SUV, that could be considered extra-safe sex.

[Chairboy]

Originally posted by ra
Don't buy a car that you think you will have to take back to the dealership for service.

Yes, only purchase cars that are perfect and will never need mechanical work, oil changes, or refuelling/charging, like Ra says.  You may wish to look into magical cars, they satisfy those requirements.

[ra]

Originally posted by Chairboy
Yes, only purchase cars that are perfect and will never need mechanical work, oil changes, or refuelling/charging, like Ra says.  You may wish to look into magical cars, they satisfy those requirements.

You get your oil changed at the dealer?  Stealerships love people like you.