Author Topic: How did this guy get a job ANYWHERE? (Read 423 times)

United · « **on:** January 15, 2004, 10:45:37 PM »

This is an actual conversation between a Software Support Provider and a User with the Support man telling the story.

Support: "Hi, this is Mr. "Doe" from support. You reported a problem with extending your Notes.ID?"

User: "Oh yes! See, the problem is that I keep pressing your button, but nothing happens!

S: "Hmmm... nothing happens at all? Is your mouse working OK?"

U: "My mouse? Oh yes, no problem with it. You mean I should use the mouse to press the button?"

S: "Err...yes, use your mouse to navigate to the button and then press theleft button on your mouse to activate the button in the document..." and I thought that was it, but...

U: "Aha, one sec please......Still doesn't work!"

S: Irritated. "So the mouse is on the button, when you left-click it
nothing happens? All right, try this: Close that document, then restart your Notes Client, go back into this document and try again."

U: Slightly irritated. "How am I supposed to close this document?"

S: "Hit the Escape key until you're back on your Notes Workspace"

U: "How should pressing Escape close this document on my desk?"

S: "On your desk?"

U: "Yes. You asked me to print the document, so it's laying on my desk now."

S: "Ehmm....let my get this right: You got our e-mail, printed the
instructions, put the document on your desk and tried to press the button on the piece of paper?"

U: "That's exactly what you asked me for and that's exactly what I did!"

S: Microphone muted while banging head against the desk."Alrighty, sir, I think I can help you now. Get to your computer, open Notes and find the document we sent you."

Godzilla · « **Reply #1 on:** January 15, 2004, 11:27:42 PM »

okay, can't follow that post at all. wtf? gay

john9001 · « **Reply #2 on:** January 15, 2004, 11:49:07 PM »

godzilla , it's very simple , print the doc, lay it on your desk , place your mouse on it and let the cat chase the mouse.

speaking of gay, it's true , us stright guys don't know how to dress, decorate our houses, cook food, drink wine, and all the other good stuff, all we think about are fast cars,girls,sports,girls, guns, girls, and of course beer.

Maniac · « **Reply #3 on:** January 16, 2004, 04:50:27 AM »

Quote

You reported a problem with extending your Notes.ID?"

LoL! solved exactly this "problem" exactly one min ago for a user here...

beet1e · « **Reply #4 on:** January 16, 2004, 05:48:12 AM »

I used to work as a Database Administrator on IBM mainframes, and shared an office with a team of Systems Programmers. The interface back in those days (c1990) was through "dumb terminals" using IBM's teleprocessing monitor, C.I.C.S.

One user was having problems. Data was not being displayed on his monitor correctly. Now we knew that there was an issue whereby if coloured or highlighted text was transmitted to a monochrome monitor, the screen content could get corrupted, but as far as we knew all the code had been standardised. So when this guy's problem sounded exactly like the known text attribute compatibility problem, he was asked if his was a colour terminal (as opposed to monochrome). A few seconds later, he said "Yes, it's a sort of beige colour."

Maniac · « **Reply #5 on:** January 16, 2004, 06:03:56 AM »

1K0N · « **Reply #6 on:** January 16, 2004, 06:47:33 AM »

Quote

Originally posted by Godzilla
okay, can't follow that post at all. wtf? gay

Thats why you are the "U"

Mickey1992 · « **Reply #7 on:** January 16, 2004, 08:03:49 AM »

When I send troubleshooting instructions to users, I will many times include screenshots in the email. I still to this day every once in a while have someone call me back saying it still won't work, only to find that they are trying to click on my screenshots in my email.

Maniac · « **Reply #8 on:** January 16, 2004, 08:10:06 AM »

I get that every time i send out an instruction/manual to my users aswell Mickey.

Rolex · « **Reply #9 on:** January 16, 2004, 08:49:13 AM »

Was on the phone with someone having trouble accessing an archived technical document from my company website. The document needed to be opened through a direct url since the document had been superceded, but the client needed the document anyway.

I told him to type in url: xyz.com/archives/RQ334_rev2.pdf

He still couldn't access after many tries and confirmations of url.

I finally asked him to spell out each character he was typing.

He replied: "x-y-z dot c-o-m slash a-r-c-h-i-v-e-s slash RQ334 u-n-d-e-r-s-c-o-r-e r-e-v 2 dot p-d-f"

Never underestimate the power of stupidity.

I wonder if this was him??