Author Topic: recomendations for a remote desktop program? (Read 641 times)

Maniac · « **Reply #15 on:** January 21, 2004, 04:19:56 PM »

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Not being able to let management know when people are abusing computer priv? Only hinting? That sounds a lot like charades, waving our hands and letting them guess who is messing up?

If people are abusing the computer, then i have the right to talk to the management... But surfing the net aint abusing the computer.

Abuse is, installing their own programs, downloading music,programs and films. Setting up their own FTP servers and so on...

Abuse is fine, but the managment cant use our tools to monitor a WORK PERFORMANCE. Thats it really

, and its the law...

I can do whatever i want tough, and i got the privs to do it too...

CC on the program, its great, it also keeps track of every program installed, if it got a license and heaps more...

straffo · « **Reply #16 on:** January 21, 2004, 04:25:37 PM »

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Originally posted by Trell
Vnc the only problem I have had so far is a way of setting the taskbar icon not to change colour when someone logs into monitor them.

Get a ressource editor and put the same icon for both action

Reschke · « **Reply #17 on:** January 21, 2004, 04:40:07 PM »

Not from the admin side but in our small company we have PC Anywhere that allows me to be able to work from home and print to a printer in our secretaries office so she can fax it for me. If I have a customer send in schematics for me to quote/comment on then she scans and emails to me or scans them onto my desktop at work and I can open them that way through PC Anywhere. Its a lifesaver when I am on the road as well.

Trell · « **Reply #18 on:** January 21, 2004, 04:43:06 PM »

Well our users can't install anything.

But we will just have to disagree that surfing the internet is not computer abuse.
Our policies state that surfing the internet is not allowed. For the most part we have not taken any action. But more and more of our bandwidth is being used by our agents watching video clips, playing music,

And we will have to disagree with the monitoring of the agents.
These computers are the company’s computers not the agents.
The company provides them to the agents for business use only

Manegment also records and listens to business phone calls for Quality proposes. Our clients also will monitor our agent’s phone conversations for the client’s inbound and out bound programs

Maniac · « **Reply #19 on:** January 21, 2004, 04:53:28 PM »

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Well our users can't install anything.

Theres programs for that... if you have 500 ppl at work you have atleast 50 people that thinks they are computer experts, and they surely have a friend who have set em up with a program to get them full admin rights locally on the computer... If you do a search you will find ICQ/MSN/Kazaa.

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Our policies state that surfing the internet is not allowed.

Ah, our users can surf the net, our policy includes, news sites, personal email such as hotmail etc are allowed.

Warez, porn, ICQ, MSN like programs and Kazaa like programs chat/community sites are forbidden tough.

If they arent alowed to surf the internet at all, why give them that option then?

You can lock down IE so they cant type in any adresses and such, and with a proxy you can decide wich sites are allowed also...

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And we will have to disagree with the monitoring of the agents.

I dont disagree/or agree with you on this one, im djust stating the law in my country about this.

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Manegment also records and listens to business phone calls for Quality proposes. Our clients also will monitor our agent’s phone conversations for the client’s inbound and out bound programs

If our clients are forwarned, then the management can listen in on conversations, but they cant take the logs, i.e logs of how long the person talks in the phone, where he calls etc and judge his work performance based on that.

Trell · « **Reply #20 on:** January 21, 2004, 05:14:14 PM »

Being a call center all the users preformence is based on phone usage, We use a automatic dialer for our outbound programs. managment gets a breakdown on how many calls the user had, how long there average talk time is. how long between calls. and if they really want a complete list of every call that was sent to them on a day to day basis.

Most of our agents need some internet access for work.
Our policy states nothing non work realated is alowed.

Pei · « **Reply #21 on:** January 21, 2004, 06:52:46 PM »

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Originally posted by Trell
Well our users can't install anything.

But we will just have to disagree that surfing the internet is not computer abuse.
Our policies state that surfing the internet is not allowed. For the most part we have not taken any action. But more and more of our bandwidth is being used by our agents watching video clips, playing music,

Just uninstall any web browsers and keep it that way (i.e. don't let them have install rights).
If they need them for work use a proxy to restrict them to the sites they need.