You might have gotten a good one or you may have a bad one :\ The pots suck on most of em it seems. But Ive had mine for 2 years and am happy. Pots lasted a year. I then gutted my CH stick and used its pots (best made IMHO) Just need to drill mounting holes slightly bigger to fit.
GET Digital asprin
http://www.student.uwa.edu.au/~rlai/ Will let you do key chords, 8 way support etc.
Oh, and get any and all patches from saiteks site as well.
Never bothered with there service dept.
cant say good or bad.
Best way to setup is just play with it till its the way you like. Can send you my file if you like but you need Digital asprin.
If you want it Email me
My Email is in the profile
Adaptors will work fine.
BTW Computer designers out there, MINI DINS SUCK!!!!