Author Topic: symproxysvc.exe (Read 272 times)

aknimitz · « **on:** June 07, 2004, 02:47:52 PM »

Hiyas Everyone,

Ok, my boss is having some computer problems, and I've done my homework on the web but cannot seem to fix it. I know the problem is related to the file symproxysvc.exe, as this file is occupying like 99% of his CPU usage. He cannot connect to most websites, and the ones he can connect to are ridiculously slow. Live update will not work (no connection).

Things I've done: rebooted, system restore to May 28, 2004; system restore to June 1, 2004; I tried disabling privacy protection; I tried adding the symIDS file per some webpages that I saw, but that didnt work either.

Any help would be appreciated. Symantec's website is completely worthless as to offering support for this problem. He is running Norton Antivirus 2002.

Nim

Maniac · « **Reply #1 on:** June 07, 2004, 02:49:37 PM »

Sounds like someone is using him as a proxy.

Go to http://www.trendmicro.com and do a free online AV scan...

Stringer · « **Reply #2 on:** June 07, 2004, 03:07:38 PM »

Dangit Nimitz, are you a lawyer or a man-servant??

Cobra

aknimitz · « **Reply #3 on:** June 07, 2004, 03:18:32 PM »

You haxor! They are one in the same, arent they?

How you been brother, LOOONG time no see/talk. You goin' to the AHCON?

Nim

Rasker · « **Reply #4 on:** June 07, 2004, 03:34:50 PM »

one simple thing that might work, hit cntrl-alt-delete that will bring up taskmanager, then locate the symproxwhatever in running processes, hilite it and click end process

hawker238 · « **Reply #5 on:** June 07, 2004, 03:37:08 PM »

Also, check for it in system startup.

AKIron · « **Reply #6 on:** June 07, 2004, 03:40:16 PM »

Sounds like it is part of Norton's firewall which may have been intentionally disabled by them?

http://www.webservertalk.com/message224357-3.html

aknimitz · « **Reply #7 on:** June 07, 2004, 03:48:46 PM »

Task Manager no help, tried that. Mebbe right, Iron. I just ended up saying *** it, uninstalled and reinstalled. Everything a-ok now

Nim

LLv34_Snefens · « **Reply #8 on:** June 07, 2004, 04:25:31 PM »

Quote

SymProxySvc.exe
Symantec Transparent Proxy Server. Although we have not yet been able to obtain full details about this task, we feel from its name that this is probably the most crucial component of Norton Internet Security and Norton Personal Firewall – certainly if you stop it neither works properly, or at all. SYMPROXYSVC is a transparent task under Windows 95/98/ME, visible only through a program like The Ultimate Troubleshooter .

Recommendation :
Leave alone – Essential. Note, however, that SYMPROXYSVC, due to bugs in script blocking, has been known to consume up to 99% of CPU usage, thereby grinding the PC to a halt. Other problems, including "Invalid Page Faults", involve access to specific or secure sites. All of these should be resolved if you do a manual LiveUpdate in order to pick up all the latest software updates for your Norton firewall.

This is what I find at http://www.answersthatwork.com/Tasklist_pages/tasklist.htm

aknimitz · « **Reply #9 on:** June 07, 2004, 04:31:27 PM »

Thanks Snefens, I'll poke around in there for future reference.

Nim

Chairboy · « **Reply #10 on:** June 07, 2004, 04:39:57 PM »

Hi guys!

I can help with this, I ran the Norton Internet Security group until a few months ago.

All web traffic and e-mail traffic goes through SymProxy so it can be filtered. Like Snefen's excerpt says, it can occasionally read as consuming 99% CPU because of badly formed scripts on websites, but it's not actually taking that much CPU time and was fixed right after we saw it.

When you did the uninstall reinstall, you probably did a LiveUpdate at the end and got the newest version of the proxy that fixes that bug.

Sorry for the inconvenience! We really work hard here to prevent problems and deliver quality products, but things like that crop up in the field sometimes so we try and fix that stuff ASAP. Heck, we run the software on our own machines too, so even if we were lazy jerks, we'd still want it fixed right away.

I'm in charge of SQA for Norton SystemWorks this year. It hasn't gotten a lot of love for a while, but we're doing some exciting stuff with it this year that should be pretty neat. I'll tell y'all about it when we ship.

Regards,

Chairboy