It ain't so bad. Half the problem is new guys wondering why XYZ ain't happening. Some of the longer serving players know better from their own newbie mistake but ain't got time to explaine.
Classic example " Why u hiding that CV when we can use it".
Another problem is text bar size and inablility to hold a full conversation. Couple that up with flying and typing one handed and that not in a combat zone
Take it on the chin mate:aok