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Author Topic: Need better support.  (Read 231 times)

Offline fscott

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Need better support.
« on: October 13, 2000, 08:37:00 AM »
Wel so far I've sent three emails to HT Creations, one to billing and two to support. No responses.  I no longer need an answer from support because I fixed the problem, (perhaps they should respond anyway and ask ME how I fixed it so they will have an answer for the next guy), but the billing question needs atention immediately. I was charged three times on my account within a month. Is anyone home? I see HT flying in the arena this week. For $30 a month you'd think someone would be calling your house. Heck my local phone company calls me every week with a new annoying plan that they want me to sign up for.  And I only pay $20 a month for my phone service.

Tell ya what HT. If you need someone to answer the phones and/or respond to emails, even with a simple " We got your email and we will respond shortly" then I'd be happy to do it for $30 a month.


fscott
 
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Offline JimBear

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Need better support.
« Reply #1 on: October 13, 2000, 09:38:00 AM »
did you post your problem in the support board? ask anyone here if they had already dealt with the same issue as you?  Did you post what your prob was and the resolution You discovered?  
As far as the billing question is, as a "last" resort, try the phone? Sorry you seem to be having a problem.
As for the rest of your post,  Pffffffffffftt it smells, just like your attitude of...
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Offline fscott

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Need better support.
« Reply #2 on: October 13, 2000, 10:01:00 AM »
Sheesh fella, why the hostility? Get the rock out of your arse.

Yes I checked the support forums and there was no answer there. My attitude? It seems you are the one with the attitude. And why would you defend HT Creations when they fail to answer their emails? Perhaps you like to spend $30 a month and wait 2 months for an answer to your questions. Perhaps you would like to be charged numerous times on your account in one month. No, I think you just like to start an arguement. Please refer to my second sentence at the beginning of this post for guidance.

fscott
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Offline Pyro

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« Reply #3 on: October 13, 2000, 10:03:00 AM »
We have had our hands full lately due to the con, but I do not see any emails from you.  If you can send me an email and also cc it to pyro@cris.com, I'll see if we have a delivery problem coming from your domain.



------------------
Doug "Pyro" Balmos
HiTech Creations
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Offline jcy19

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« Reply #4 on: October 13, 2000, 10:21:00 AM »
i dont know why you think there is a problem, everytime i call direct to HTC  they always help me with a kind attitude. with tech and admin. probs  nothing to complain about here.

------------------
jcy19  | ||AirWolves| |
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Offline JimBear

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« Reply #5 on: October 13, 2000, 12:29:00 PM »
::sniff sniff::  Nope aint my rock  

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Offline AKDejaVu

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« Reply #6 on: October 13, 2000, 12:58:00 PM »
Such is the curse of opening 3 accounts with the same cc number.

AKDejaVu

Wow.. kinda reminds me of carl with a slightly different aproach... hmmm.
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Offline Wardog

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« Reply #7 on: October 13, 2000, 02:43:00 PM »
What Deja said..

You guys wana open 3 or 4 account, you had better keep track of what your doing. Instead of trying to place the blame with HTC.

You must be Carls brother.

Dog out..
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Offline -duma-

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« Reply #8 on: October 13, 2000, 03:02:00 PM »
Sheesh, there's no evidence this guy is trying to rip HTC off like Carl appears to have been. Seems to me he's just got a mistake with billing and is frustrated that it's not solved yet, which I reckon's pretty understandable when he's suddenly paying $90 a month instead of 30. Since HTC's been busy with the con there's bound to be a slight blip in service, but no matter how highly we may think of HTC, paying people have a right to complain about that. Don't know what's with the majority of people here lately...
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Offline fscott

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Need better support.
« Reply #9 on: October 13, 2000, 03:41:00 PM »
Yeah I agree, lots of hostility around here. Everyone so quick to defend HT Creations at the slightest offense.

Anyway, Pyro was kind enough to help me out and now I have been reimbursed for the two other accounts. It only took 6 days to do it.

As a side note, the reason I opened 3 accounts, (this is third account I'm on and will stay with it) is because of the problem I was having that I emailed support about.  I was getting horrendous crashes to desktop while online.  Yeah I tried all the hints and suggestions, nothing worked. Well since I fixed the problem I signed up for this third and final account.

And no, I didn't forget to delete the previous accounts, so it was not my fault. HT Creations just took a while to reimbure my account, probably due to the fact that they have been overloaded with all the new account sign-ups.

fscott
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Ice

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« Reply #10 on: October 13, 2000, 03:56:00 PM »
In a perfect world......

Ice
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Offline Drex

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« Reply #11 on: October 13, 2000, 05:25:00 PM »
....You would be mowing my yard right now.


Drex
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Offline 214thCavalier

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« Reply #12 on: October 13, 2000, 05:44:00 PM »
Hmm crashes to desktop, if you managed to cure this i would seriously be interested to hear how, at the moment i feel i could apply for the senior CTD position  
In a period of 6 days i have gone from Kill death ratio of 2 and now its at about 1.02 all down to CTD and these are in game and next sec looking at my desktop no warning at all.
Seriously getting annoying as hell i sometimes wonder why i bother then remember i just lurve this game  
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Offline fscott

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Need better support.
« Reply #13 on: October 14, 2000, 08:10:00 AM »
Well, I could be as hostile as the majority of the respondants above and tell you to look it up yourself becasue I posted on the boards a while back. Naw, I'm not that low...

If you have the same system as myself, VIA motherboard, Geforce card, then perhaps this will work for you also.  I went back to DirectX 6.1.  Don't ask me why or how it fixed the problem, but it did. I have now only experienced one disco in a week of flying.  Before I would get a CTD every 5 minutes.  If you would like to try it be sure to get the DirectX Uninstaller.  Not sure where to ghet it, but if you search for it you'll find it.


fscott
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Offline 214thCavalier

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« Reply #14 on: October 14, 2000, 08:28:00 AM »
Hmm using a VIA board and a GEforce, so i guess you might be onto something. I shall have to look for the DX uninstaller.
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