Ok, let's get one thing straight. Anyone who has been playing AH for more than a year has probably spent their time in the bucket. Human nature says the dissatisfied are going to complain, usually loudly. Most people probably have figured out that the 'squeeky wheel' gets the oil, so again more whining. But, realize HTC does not impose restrictions on the freedom of choice of its customers, a dictatorial approach suddenly imposed on a player base accustomed to free choice would be sheer business folly. The whining from that would border on armed insurrection. All HTC can realistically do to help you is what they have already done, that is add incentives for people who choose the road less travelled (Perk multipliers, adjusted ENY values, etc).
When you take a whine, a whine that is already on thin ice because, as stated above, we've all done our time in the bucket and turn in into a legal issue on HTC's corporate website BBS, that is tantamount to a legal threat against HTC. Not only are you threatening them legally but you are indirectly inciting others suffering your plight to do the same. I think it's clear what you are experiencing is in no way, shape, or form a denial of service issue. What you are experiencing is the bottom of the bucket.
Take it from someone who had the dubious honor of climbing the steep cliff that is the learning curve of AH while at the bottom of the bucket (Rooks Mid-2002), it gets better. It gets better with or without the whining and the thinly veiled legal blustering. Trust me when I say you are not going to make it get better faster with this type of post. In fact, you are just going to make your team that much more unattractive to players who may have otherwise sympathized with you and may have chosen to come help.
Zazen