Its like I've always said. If you dont like what you are getting for your 15 bucks a month from Hitech. Then go try and find a better deal somewhere else.
They are not perfect. And yep, there are things I would change if given the opportunity, but they are in a league of their own when it comes to many things.
Again, call another company that puts a game out there for you to play over the net and try and get the CEO on the phone as easily as you can get a hold of Dale. You wont find another that I can guarantee. And someone who will sit there talking to you for 20+ minutes about something you are concerned about when he has a million other things to do in his day.
Good luck.
If you dont like the way things are going and think you aren't getting your "moneys worth" then just please move on to something else. I had to change along with the game, so does everyone else. If you feel that you cant than maybe it is time for you to find something else to play in your free time.