Imagine my role Storch.
Here I am, a proud member of JG54, and someone trash-talks us on the ch1 or in the forum. I'm also a volunteer CT admin. When I see a discussion in this forum, I often feel like every time I post I'm wearing a muzzle and all I can do is either whimper or growl, but not bite.
Political correctness? You betcha. Do the CT staff like it? Nope. Is it going to change any time soon? Probably not. Will it make us look like we're either policing ourselves and the fanbase, unfortunately. The reality is having a thread locked, or saying nothing at all (which is probably why I'm going bald - all the hair-pulling-screaming-at-the-monitor fustration I experience daily) is the ONLY method of managing the forums.
Then imagine the hard role of being an actual player AND an employee of HTC. I'm sure Pyro and HiTech would love to duke it out with the keyboard generals around here online. Unfortunately, they have to maintain a professional approach which often looks very one-sided or heavy handed. It's really really hard not being allowed to upset your customer, its like walking a tightrope with discussions about a product you feel passionate with.
In perspective, my real time job is a Service Desk Manager. My customers are not always right, but they are always the customer and I want to keep them that way. HTC wants their customers to remain customers, but it's hard to please those who always think they are right.
Finding a middle-ground to monitor the forums is often like a tetter-totter. Everyone hates getting on with the mean fat kid.